QRS (Quality Recording Solutions) Provide You Very Best Assistance On Call Loggers In Jackson, Mississippi
Our mission at Quality Recording Solutions is to actually provide a more secure community for everybody and to support public safety specialists. We want to achieve all these through customized and friendly services. These things could be feasible because of our up to date, inexpensive and trusted voice and data recordings meant for public safety and support agencies in the Southeast.
We have a wide range of experience in helping and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we've got the best equipment to take care of and provide the requirements of organizations in Atlanta, GA.
The History And Culture Of The corporation
Quality Recording Solutions was launched in the year 2000 and it has grown in Roswell, Georgia. The business has maintained all its core values and provided work balance for all its employees.
This is the reason why the corporation has long been flourishing over the years. We know that taking care of a happy and satisfied team of professionals could lead to better quality service and customer relations. We have more than 4 decades of experience in this industry and our team members are surely beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the business would actually begin on the culture and personal relationships with the clientele. We can certainly provide unparalleled technical and personalized customer service while we are providing what we do. We will always keep our growth targeted and intentional and we are going to also focus on quality.
We have been providing a stellar product line in the Eventide Recording Equipment. We provide solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to the latest products in the communication centers. QRS is also supporting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will be able to offer support and parts for longer than 7 years.
You'll be able to confirm our website to understand more about us and our products and services. We also enjoy giving back to the folks that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer websites.
Service Area
We're serving several companies in the states of Alabama and Georgia and we're going to expand to Tennessee, Florida and Mississippi. We're very excited to share and offer our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is known as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been large fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Because of the interests, talents and experiences that he had, he became an incredible leader and he was able to bring many things on the table which could encourage the team. His favorite piece of advice is: take care of your consumers or somebody else will.
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one dealing with customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to provide the demands of our customers and he is also the one that handles our team to guarantee that everything could be implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even though he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more on how to provide wonderful services to customers.
Mark Maier
Mark has long been known as a fearless Service Manager and the backbone of the organization. He was a multi-tasker and he always guarantees that our technology is always running propelrty and updated.
With regards to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He also served in the communications unit of the Air Force National Guard. He is trusted and he is very inspired in the work he was in as he already knows that a playback might help somebody else.
The Products:
Eventide
When you need an easy-to-use recording solution that's both trustworthy and secure, you don't have to go anywhere else because Eventide recordings may help you. These recorders are very easy to use if you may use MediaWorks software and they're accessible on the web or through your desktop application, which can make the telephone and radio logger more accessible.
MediaWorks is assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide can be able to improve their software consistently and they can always do this regularly to ensure that they are going to meet the demands of consumers. If you would like to find out more about MediaWorks, you can always read it on the MediaWorks tab to learn more of its features. You could speak with us if you want a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This can undoubtedly allow other NG911 subsystems to get a recorded media incident with the RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software needed to connect to the NexLog Recorder. You can access this through your web browser within the secure network of the agency or through the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks can allow you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software might also allow you to make quick call browsing and replay and it may include an advanced two-dimensional graphical timeline view, instant recall mode, spoken time and date announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software permits you to organize groups of associated calls into saved incidents. Every incident can invariably be managed on a committed tab together with its own graphical timeline view. This can enable you to manage multiple incidents in one screen.
Once additional calls are located, they are going to be copied through an existing incident and enable you to build-up a complete set of relevant media or calls. To ensure that it would be easier in the future, incidents may be saved remotely on the source 911 recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the merchandise that we deliver and also the personal experience as clients. We always consider your satisfaction above all else and we will do everything to ensure that you will be pleased and your units will be appropriately installed. We also have skilled engineers that take pride in their terrific service and product installation in Florence, AL.
We even have service departments which are ready to manage your system along with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you'll have an expert system.
Service
Quality Recording Solutions can be able to give multiple service agreements in Birmingham, AL to suit the demands of your agency.
Our common offers fall into one of the 3 categories mentioned below, but we can create custom maintenance plans that may fit your needs.
Normal
The Normal service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor will be included. Also, you may expect software improvements and 24/7 remote monitoring. A service charge could be incurred for any service that is asked for outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There will also be software updates included and remote monitoring. With this plan, a service charge could be incurred for on-site service and the consumers will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It is going to cover all service and full access to our help desk 24 hours a day and 7 days per week. Software improvements and also 24/7 monitoring are also included in this. You don't have to worry about anything because everything is covered.
Training
Quality Recording Solutions can allow you to provide complimentary web training throughout the warranty period to make sure that the team would have the knowledge to use the software. We always want you to enjoy this experience with the merchandise so we will do everything to make certain that you're confident in using the tools. We are going to also make sure that we may offer on-site training at enough time of installation and offer web-training on the first-year warranty and while it is under service contract.
Through the sessions, you and your team can be guided step by step through the features of the software. Our goal is to help you learn everything that you have to discover more about the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can also offer service contracts to maintain the performance of the voice recorder as technology ages.
We will even offer reconditioned systems that are actually refurbished to the original performance specifications. You are going to be able to contact us to find out more info on the service.