QRS (Quality Recording Solutions) Give Very Best Ideas On Telephone And Radio Loggers In Columbus, GA
Our mission right here at Quality Recording Solutions is to offer a safer community for all and to help support public safety experts. We would like to do these through individualized and friendly services. All of these can be probable with our up to date, dependable and inexpensive voice and data recording samples for public safety and support businesses in the Southeast.
We've got a wide range of experience in aiding and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we've got the best equipment to take care of and offer the demands of companies in Augusta, GA.
The Company's History And Culture
Quality Recording Solutions was launched in 2000 and it has developed in Roswell, Georgia. The business always followed its core values and their strong devotion to family values.
They also pay attention to the difficult work and work balance for the employees. They fully understand that nurturing a happy and fulfilled team of experts can give them higher quality service and customer relations so they've got always been centering on this aspect.
We have more than forty years of experience in this industry and we've got team members that are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the organization actually begins on the culture and personal relationships with the clientele. We're going to be able to offer unparalleled technical and personalized customer service while we do what we do. We always kept everything targeted and intentional and we focus on quality. We've got been providing a fantastic product line in the Eventide Recording Equipment. Our solutions are giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to existing products in communication centers. QRS is also supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for over 7 years.
You could always check our website to find out more about us, our products and services. We also enjoy giving back to the folks that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer sites.
Service Area
We are serving various businesses in the states of Alabama and Georgia and we're going to expand to Tennessee, Florida and Mississippi. We're already excited to share and offer our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also referred to as a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has always been a big fan of golf and he also plays it. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is an incredible and exceptional leader and he has brought lots of things on the table to encourage every member of the team.
His favorite assistance is: take care of your clients or somebody else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is always devoted to meet the requirements of every customer to the best of his ability and he deals with our team to be sure that they can implement everything correctly. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can learn more about the needs of the consumers and provide them with the best services and products.
Mark Maier
Mark is known as a fearless Service Manager and the backbone of the corporation. He was a multi-tasker and he always guarantees that our technology is always running propelrty and up to date.
When it comes to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He also served in the communications unit of the Air Force National Guard. He is very trusted and he can inspire others through his work since he understands that a playback may help someone.
The merchandise:
Eventide
Are you looking for an easy to use recording solution that's secure and reputable? You don't need to go anywhere else since the Eventide recording samples is what you need.
These recorders are easy to use through the help of MediaWorks software and you can also access this on the net or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and much more. Eventide is consistently improving their software regularly to be sure that they can meet the demands of the customers. If you'd like to find out more about MediaWorks, you can read this on the MediaWorks tab to find out about its features. You could unquestionably talk to us if you want have a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This kind of service can permit other NG911 subsystems to get an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could hook you up to your NexLog Recorder. You can access this over the web browser and in your secure network or also over the desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks will allow you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can enable you to make call browsing and replay rapidly and this can include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software can even permit you to organize groups of related calls to saved incidents. Every incident can then be managed on a devoted tab together with its very own graphical timeline view. This will permit you to manage multiple incidents in one screen.
If the additional calls are already located, they will be copied immediately through an existing incident and allow you to build-up a complete set of related media or calls. To make sure that it's going to be easier, incidents can invariably be remotely saved on the source Call logger.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the items that we deliver and also the personal experience as consumers. We pay attention to your satisfaction and we will do everything to guarantee that you'll be pleased and your units will be installed. We also have the best engineers that take pride in their fantastic service and product installation in Florence, AL.
We also have service departments which are prepared to take care of your system along with the professional expertise of the team. By installing the new wiring and repairing the existing installation, we are going to combine our efforts to make sure that you could have an expert system.
Service
Quality Recording Solutions will offer multiple service agreements in Biloxi, MS to suit the demands of the agency. Our offerings generally fall into 3 groups, but we will offer custom maintenance plans that may fit the demands of the customers.
Regular
The normal agreement would really cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you can also expect software updates and 24/7 remote monitoring and the service can be charged outside of the business hours.
Telephone/Remote
This type of service agreement can cover remote support and also offer access to the help desk. You have to realize that software improvements and remote monitoring are included. With this type of plan, a service charge can be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would mean that it's going to cover all the service and offer full access to the help desk 24 hours a day and 7 days a week. Software updates may be available and 24/7 monitoring. You won't have to think about the parts and labor since they are included.
Training
Quality Recording Solutions can offer the best complimentary web training in the warranty period to ensure that the team can have the knowledge to make use of the software. We surely want you to enjoy using our products so we're going to ensure that you would be confident in using these tools. We will provide you with on-site training at enough time of installation and provide web-training throughout the first-year warranty and while it's under service contract.
On the sessions, you and the whole team can be guided in the process and learn about the features of the software. Our primary goal is to help you use the product easily and understand all the features that it could provide.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We will offer you with service contracts so you can maintain the performance of your voice recorder as technology ages.
We even offer reconditioned systems which are refurbished to the original performance specifications. You may contact us to learn more info on the service and purchasing of the refurbished systems.