Quality Recording Solutions Give You Reliable Assistance On Telephone And Radio Loggers In Hattiesburg, MS
Our mission right here at Quality Recording Solutions is to give a much safer community for all and to help support public safety professionals. We would like to do these through customized and friendly services. All of these can be probable through our up-to-date, trustworthy and affordable voice and data recording solutions for all the public safety and support companies located at the Southeast.
We have a wide range of experience in aiding and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we have the best equipment to manage and offer the needs of organizations in Johnson City, TN.
History And Culture Of The corporation
Quality Recording Solutions was actually created in Roswell, Georgia in year 2000. The organization has always been focused on its core values as well as its devotion to family values. They also consider the tough work and work balance for all their employees since they know that nurturing a happy and satisfied team of professionals can provide them with better service quality and customer relations. We have more than 40 years of experience in this industry and we also have team members that are beloved and trusted leaders in the public safety community in the southeast. If you are going to ask around, responders, officials and telecommunicators actually know who we're.
The value of the business is actually on the culture and personal relationships with our clients. We will offer the best customized and technical customer service while doing what we can do. We keep our growth intentional and focused and we will also focus on quality services above all else. We've got been giving a stellar product line in the Eventide Recording Equipment.
Our solutions actually include the providing of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to current products in communication centers.
QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may offer support for all these products for no less than 7 years.
If you would like to know more about this, you may check our website. Our services and products may also be found there.
We also give back to our community by means of assisting or joining the conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week over the praising of dispatches by strategy for giveaways and contributions to festivities.
Service Area
We're serving various companies in the states of Alabama and Georgia and we will expand to Tennessee, Florida and Mississippi. We are very eager to share and provide our quality products and services with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he founded QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also a dynamic member of APCO and NENA. He also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Essentially, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the organization as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. The best piece of advice that John generally says is: take care of your consumers or someone else will!
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to provide the needs of the consumers and he is also the one who handles our team to be sure that everything will be correctly implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student as he wants to give the best for the buyers.
Mark Maier
Mark has always been referred to as a fearless Service Manager and the backbone of the corporation. He was a multi-tasker and he always guarantees that our technology is always running propelrty and updated.
He already has 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is trustworthy and he is very inspired in the work he was in as he already sees that a playback might help somebody else.
The Products:
Eventide
If you want an easy-to-use recording solution that's both trustworthy and secure, you do not have to go anywhere else because Eventide recording solutions will help you. These recorders are incredibly easy to use through the help of MediaWorks software and you can even access them on the web or through a desktop application, which might make the telephone and radio logger more accessible.
MediaWorks is assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide can be able to improve their software constantly and they could always do this regularly to make sure that they'll meet the demands of consumers. If you would like to understand more about MediaWorks, you could read this on the MediaWorks tab to understand its features. You can speak with us if you want a live demo of the product as well.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This type of service might also permit other NG911 subsystems to receive an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may hook you up to your NexLog Recorder. You can access this over the web browser and in your secure network or also through your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks can enable you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software may also enable you to make quick call browsing and replay and it may include an advanced two-dimensional graphical timeline view, instant recall mode, spoken time and date announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software might also allow you to organize groups of linked calls into saved incidents. Every incident can always be managed on a dedicated tab together with its own graphical timeline view. This may enable you to deal with different incidents in one screen.
When the additional calls are located already, they are going to definitely be copied through an existing incident and enable you to build-up a complete set of appropriate media or calls. To make certain that it'll be easier, incidents can always be remotely saved on the source Call logger.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're devoted to the products that we're delivering and also the personal experience as clients. Your satisfaction is always important to us and we're going to do everything to make sure that you will be pleased and your units will be installed correctly. We've got skilled field engineers that takes pride in their speedy service and product installation in Mobile, AL.
The service department is prepared to take care of your system along with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make sure that you are going to be equipped with an expert system.
Service
Quality Recording Solutions can offer multiple service agreements in Birmingham, AL to help suit the needs of the agency. Our typical offerings will usually fall into 3 classes, but we can create custom maintenance plans that may fit the requirements of the buyers.
Standard
The standard service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these days or hours, all of the parts and labor could be included. You could anticipate software improvements and also 24/7 monitoring and the service charge will just be incurred if you are going to avail this outside of business hours.
Telephone/Remote
This service agreement will cover remote support and provide access to the help desk. There can be software improvements and remote monitoring. In this kind of plan, a service charge can be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement will be a full extension of the first year warranty. It indicates that it's going to cover the service and full access to the help desk 24 hours a day and 7 days every week. The software improvements and 24/7 monitoring will also be available. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions may also offer complimentary web training throughout the warranty to period to make certain that you and the team will be equipped to utilize your software to its full potential.
We are going to always want you to enjoy the experience with the items that we're providing so we will do what we can to make certain that you may be confident in using these tools and make it an asset for your agency.
To do this, we will offer on-site training at enough time of the installation and we may also provide web-training on the first-year warranty and while under service contract.
During these sessions, you and your team will be taken step by step through the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to offer the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can offer you with service contracts so you could maintain the performance of your voice logger as technology ages.
We will even offer reconditioned systems that are actually refurbished to the main performance specifications. You may contact us to learn more information on the service and purchasing of the refurbished systems.