QRS (Quality Recording Solutions) Offer You Reliable Guidance On Digital Logging Recorders In Knoxville, TN
Our main mission here at Quality Recording Solutions is to offer a more secure community for everybody and to offer support to public safety experts. We want to do all these with the use of individualized and friendly services and all of it will be feasible with our updated, inexpensive and trustworthy voice and data recording samples meant for public safety and support businesses situated in the Southeast.
We are giving our wide range of experience with regards to serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you may anticipate that we have everything that the agencies in Cookeville, TN.
The Company's History And Culture
Quality Recording Solutions was actually founded in 2000 and it has actually developed in Roswell, Georgia. The corporation always followed its value and also their strong devotion to family.
They also pay attention to the hard work and also work balance of their employees. They totally realize that looking after a happy and fulfilled team of professionals can help bring higher quality service and customer relations so they've got been concentrating on this aspect.
We have over 4 decades of experience in this industry and we've got team members that are beloved and trusted leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the company actually begins on the culture and personal relationships with the clients. We will be able to offer unparalleled technical and customized customer service while we do what we do. We always kept our growth deliberate and targeted and we're concentrating on quality. We have been providing an excellent product line in the Eventide Recording Equipment. Our solutions are presently giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to current products in communication centers. QRS may even support legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We're going to be able to give support for these products for 7 years.
You have to check our website to understand more about us, the items that we offer and the services that we offer. We also enjoy giving back to the folks that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We're providing our services to various agencies situated in Alabama and Georgia and we are expanding to Florida, Tennessee and Mississippi. We are very eager to offer our great quality products and services to the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founder of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is a dynamic member of NENA and APCO and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the organization as an example. He has bring a well-rounded team and encourages every member to bring everything that they have including their perspectives and experiences to the table. John's favorite piece of assistance is: take care of your consumers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience coming from the initial planning and produces surveys to installation and training.
He is always dedicated to meet the requirements of every customer to the best of his ability and he manages our team to be sure that they could implement everything appropriately. Alex is also referred to as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to make certain that product offerings at QRS will always meet the needs of our buyers.
Mark Maier
Mark is a fearless Service Manager and he is also known as the backbone of the organization. He was a multi-tasker and he always guarantees that our technology is always running propelrty and up-to-date.
He already has 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is very trusted and he can inspire others through his work since he understands that a playback will help someone.
Our Products:
Eventide
Do you want to search for a secure, reliable and easy to use recording solution? You don't have to look elsewhere as the Eventide recording solution is what you are looking for!
These recorders are extremely simple to use over the MediaWorks software and it can be accessed through the web or desktop application, which might make the telephone and radio logger more accessible.
MediaWorks can support integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and much more. Eventide is also improving its software regularly to meet the requirements of the customers and we're QRS will keep your system up to date.
If you'd like to learn more about MediaWorks, you may read it on the MediaWorks tab and find out about the features of the software. You can call us now if you will need to set up a live demo of the product and we are going to show how may help you.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support stadnards-compliant NG911 event logging web service which could enable other NG911 to deposit and obtain data like geo-location and call routing logs. This will allow the other NG911 subsystems to actually receive a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that may hook you up to the NexLog Recorder. You can access this using your web browser and in your secure network or also through the desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks will allow you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would enable you to make quick call browsing and replay, and it will include an advanced two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software will even enable you to organize groups of associated calls to saved incidents. Every incident can then be managed on a dedicated tab together with its very own graphical timeline view. This can enable you to control multiple incidents in one screen.
If the additional calls are already located, they'll be copied quickly through an existing incident and allow you to build-up a complete set of appropriate media or calls. To ensure that it will be easier in the foreseeable future, incidents may be remotely saved on the source digital logging recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the merchandise that we deliver and also the personal experience as buyers. We consider your satisfaction above all else and we will do everything to make certain that you are going to be pleased and your units could be installed.
We certainly have the best and the most skilled engineers that could provide fantastic service and product installation in Tuscaloosa, AL.
We've got service departments which are already ready to deal with the system together with the professional expertise of the team. If you'll install new wiring and repair the existing installations, we can combine our efforts with you to make certain that you could have an expert system.
Service
Quality Recording Solutions can certainly provide multiples of service agreements in Montgomery, AL to suit the requirements of your agency.
Our common offers are actually divided into 3 categories that is mentioned below, but we are going to be able to create custom maintenance plans which will fit your needs.
Standard
Normal service agreement covers all the service and full access to our help desk as long as it is business hours from 8 am to 6pm from Monday to Friday. On these days or hours, all the parts and labor can be included. You need to also anticipate software improvements and 24/7 remote monitoring. Any request outside of business hours could be subjected to a service charge.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There will also be software improvements included and remote monitoring. With this plan, a service charge could be incurred for on-site service and the buyers will pay money for the parts.
Premium
For the premium service agreement, it is like an extension of the first-year warranty. This may cover all service and full access to our help desk 24 hours a day and 7 days a week. Software updates and also 24/7 monitoring could be included. Everything is covered so you will not need to think about anything else.
Training
Quality Recording Solutions can be able to provide complimentary web training over the warranty period to ensure that your team could have the knowledge to use the software. We want you to have fun and enjoy the experience with the products so we are going to make certain that you're confident in using the tools. We will make sure that we can provide you with on-site training at time of installation and also provide web-training throughout the first-year warranty and While it is under service contract.
During these sessions, you and your team will be guided step by step through the features of the software. Our primary goal is to help you go out feeling at ease because you already understand the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can also offer service contracts to maintain the performance of the radio recorder as technology ages.
We even provide reconditioned systems that are refurbished to the main performance specifications. You may contact us to learn more information on the service and purchasing of the refurbished systems.