Quality Recording Solutions Provide Professional Help On Voice Recorders In Knoxville, TN
Our mission here at Quality Recording Solutions is to help to make the communities a much safer place, aid the public safety professionals and to attain all this through individualized and friendly services. We might make it possible by giving you inexpensive, efficient, improvements and trustworthy voice and data recordings to public safety and also support businesses in the Southeast.
We have a lot of experience in assisting and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government facilities and more so you could expect that we've got the correct equipment to offer the demands of any agencies in Johnson City, TN.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The corporation always followed its value and also their strong devotion to family.
They pay attention to the tough work and work balance of their employees. They fully understand that nurturing a happy and fulfilled team of specialists can give them better quality service and customer relations so they have always been focusing on this aspect.
We have more than 4 decades of combined experience in this industry and we also have team members that are trusted and beloved leaders in the public safety community in the east. If you will ask around the area, responders, officials and telecommunicators will definitely know us.
The value of the business actually begins on the culture and personal relationships with the customers. We can surely provide the best technical and personalized customer service while we're doing what we do. We always kept our growth deliberate and focused and we are centering on quality. We've got been providing a great product line in the Eventide Recording Equipment. Our solutions are giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to latest products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for over 7 years.
You can check out our website to learn more about us, our product and the services that we offer. We also enjoy giving back to the individuals that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through special gifts and contributions to festivities at customer websites.
Service Location
We're giving different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality services and products.
Meet The Key Members of The Team
John LoSchiavo
John is referred to as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is a dynamic member of NENA and APCO and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Basically, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these variety of talents, interests and experiences, John undoubtedly leads the company in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. John's favorite piece of advice is: take care of your customers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also produces surveys to installation and training. He is committed to his work and he offers the demands of the buyers. He is also the one that guarantees that everything can be correctly implemented.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Nonetheless, in spite of all the experience that he has, Alex thinks that being a student is better because you would learn about the needs and wants of folks.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the organization.
He is a great multi-tasker and he may also keep our technology updated and make sure that everything will run correctly. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is trusted and he is always inspired in his work since he sees that he may help other people.
The Products:
Eventide
Do you want to hunt for an easy to use recording solution that is both trustworthy and secure? You do not need to go anywhere else since the Eventide recordings is what you need.
These recorders are easy to use with the aid of MediaWorks software and you may also access this on the net or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and many more. Eventide is continually improving their software on a regular basis to ensure that they could meet the demands of the consumers. If you want to know more about MediaWorks, you can always read it on the MediaWorks tab to know about its capabilities. You can also talk to us if you would like to have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This may enable other NG911 subsystems to acquire a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that could connect you to your NexLog Recorder is MediaWorks. You are going to be able access this over the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will enable you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can also allow you to make quick call replay and browsing and this will also include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will permit you to organize groups of linked calls when it comes to the saved incidents. Every incident will be managed through a devoted tab together with its graphical timeline view. This will enable you to deal with multiple incidents in just one screen. When additional calls are already located, they would be copied in an existing incident and enable you to construct a complete set of appropriate calls or media.
If you would like to be sure that it's going to be easier, incidents can be saved remotely on the source digital logging recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we're delivering and the personal experience of customers. We consider your satisfaction more than anything else and we will do everything to make certain that you will be pleased and your units will be installed.
We have skilled engineers which are very professional and they offer great service and product installation in Lake City, FL.
We presently have service departments which are prepared to manage the system along with the professional knowledge of the team. If you will install new wiring and repair the existing installations, we can combine our efforts with you to be sure that you may have a specialist system.
Service
Quality Recording Solutions will be able to provide multiple service agreements in Biloxi, MS to help suit the needs of the agency. Our offers typically fall into 3 groups, but we may make custom maintenance plans based on your needs.
Regular
The standard service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these hours or days, the parts and labor would be included. You could expect software updates and also 24/7 monitoring and the service charge will just be incurred if you will avail this outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and offer access to the help desk. There will be software improvements and remote monitoring. For this plan, there can be a service charge for on-site service and the customer would pay for the parts as well.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it will cover all the service and full access to our help desk 24 hours a day and 7 days every week. The software updates and 24/7 monitoring may also be available. You will not need to worry about anything because parts and labor are included.
Training
Quality Recording Solution will provide you with the best web training throughout the warranty period. This can be sure that you and your team may use the software to its full potential.
We're going to always want you to enjoy the experience with the products that we're offering so we're going to do what we can to ensure that you can be confident in using these tools and make it an asset for your agency.
To make this feasible, we can provide you with on-site training at the time of the installation and we're going to provide web-training on the first-year warranty and while under service contract.
Through the sessions, you and the team could be guided through the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the voice logger as technology ages. We might also provide reconditioned systems that were actually refurbished to the original performance specifications. You should call us right now to learn more.