QRS (Quality Recording Solutions) Provide Very Best Help Covering Voice Recorders In Macon, GA
Our main mission here at Quality Recording Solutions is to provide a safer community for everybody and to offer support to public safety specialists. We want to do all these with the use of personalized and friendly services and all of it is going to be feasible with our up-to-date, inexpensive and dependable voice and data recording samples meant for public safety and support agencies situated in the Southeast.
We're offering our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you can anticipate that we have everything that the agencies in Tallahassee, FL.
History And Culture Of The corporation
Quality Recording Solutions was created in Roswell, Georgia in the year 2000. The company has always been focused on its core values and its strong devotion to family values. They always see the hard work and work balance for the employees as they realize that having a happy and fulfilled team of experts can provide better service quality as well as customer relations. We've got more than forty years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you'll ask around, responders, officials and telecommunicators actually know who we're.
The value of the corporation will invariably be on the culture and personal relationships with the customers. We can provide you the best technical and customized customer service and do what we can. We always keep our growth targeted and deliberate and we can concentrate on the quality of the services. We've got been supplying a fantastic product line in the Eventide Recording Equipment.
Our solutions actually include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers.
QRS is presently supporting legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for all these products for at least 7 years.
If you'd like to learn more about this, you may always check our website. Our services and products could also be found there.
We are also proven to give back to the folks that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week over the honoring of dispatches by method of special gifts and contributions to festivities.
Service Location
We are providing services to different organizations situated in Georgia and Alabama and we're expanding towards Tennessee, Mississippi, and Florida. We are very eager to offer you the best quality products and services.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a fantastic and exceptional leader and he also brought a lot of things on the table to help encourage the team members. His favorite piece of assistance is: take care of your clients or someone else will.
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He is dedicated to his work and he offers the demands of the consumers. He is also the one that guarantees that everything can be properly implemented.
Alex is presently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Nevertheless, in spite of all the experience that he has, Alex thinks that being a student is better since you would learn about the needs and wants of people.
Mark Maier
Mark is referred to as a fearless Service Manager and the backbone of the business. He was a multi-tasker and he always makes sure that our technology is up to date and running properly.
When it comes to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He also served in the communications unit of the Air Force National Guard. He is very trustworthy and he can inspire others through his work as he knows that a playback may help someone.
The merchandise:
Eventide
If you need an easy-to-use recording solution that's both trusted and secure, you don't have to go anywhere else because Eventide recordings may help you. These recorders are extremely easy to use if you can use MediaWorks software and they are accessible on the web or through the desktop application, which could make the Eventide recorder more accessible.
MediaWorks is supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide can improve their software continually and they can do this on a regular basis to be sure that they can meet the demands of the clients. If you want to learn more about MediaWorks, you may always read it on the MediaWorks tab to learn more of its features. You could speak with us if you'd like a live demo of the product as well.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This service can be able to allow other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will enable you to connect your NexLog Recorder. You may access it over the web browser in the secure network of the agency or through the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks can help you search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software could be able to allow you to make a quick call and browse and it will include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software might also permit you to organize groups of associated calls on the saved incidents since every incident will absolutely be managed through a focused tab along with its graphical timeline view. This may be a good strategy to control multiple incidents in one screen.
When the additional calls are actually located, they can be copied in an existing incident and allow you create a complete set of appropriate media or calls. If you want to make this easier, incidents can always be saved remotely on the source 911 recorder.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the items that we supply and also the personal experience as customers. We consider your satisfaction above all else and we will do everything to make sure that you are going to be pleased and your units can be installed.
We've got the best engineers that can provide great service and product installation in Mobile, AL.
We've got service departments that are already ready to deal with the system together with the professional expertise of the team. If you are going to install new wiring and repair the existing installations, we can combine our efforts with you to make sure that you may have a professional system.
Service
Quality Recording Solutions can provide the multiple service agreements in Murfreesboro, TN to suit the needs of the agency. Our offerings frequently fall into 3 groups, but we can provide custom maintenance plans that will fit the needs of customers.
Regular
The normal agreement would actually cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor will be included and you can expect that the software improvements and 24/7 monitoring is there. The service will simply be charged outside of business hours.
Telephone/Remote
This service agreement will unquestionably cover remote support and offer access to the help desk. You have to realize that software updates and remote monitoring are included. With this plan, a service charge will simply be incurred for on-site service and the customer will require to pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would suggest that it'll cover all the service and provide full access to the help desk 24 hours a day and 7 days every week. Software improvements will become available and 24/7 monitoring. You will not need to worry about the parts and labor as they are included.
Training
Quality Recording Solutions could be able to provide web training throughout the warranty period to make certain that you and your team would know how you can use your software.
We always want you to enjoy the experience with the products and we're going to do everything to ensure that you will be confident in using the tools that you must make it an asset for your agency's daily tasks.
To make this probable, we can offer you with on-site training at enough time of the installation and we're going to provide web-training on the first-year warranty and while under service contract.
During these sessions, you and your team will be taken step by step over the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always provide services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this for the buyers to help maintain the performance of their telephone recorder as technology ages. To find out more about this, you could call us directly.