QRS (Quality Recording Solutions) Give Very Best Guidelines On Call Loggers In Chattanooga, Tennessee
Our mission at Quality Recording Solutions is to actually provide a more secure community for everybody and to support public safety specialists. We want to accomplish all these through customized and friendly services. All of these will be feasible through our updated, trusted and inexpensive voice and data recording solutions for all the public safety and support agencies found at the Southeast.
We have a range of experience in dealing and serving 911 centers, fire stations, police stations, government establishments, hospitals, finance institutions and more so we unquestionably have the best equipment to take care of and offer the requirements of organizations in Jacksonville, FL.
The Company's History And Culture
Quality Recording Solutions was actually created in 2000 and it has actually developed in Roswell, Georgia. The corporation always followed its value and also their strong devotion to family.
They also pay attention to the tough work and work balance for the employees. They fully realize that looking after a happy and fulfilled team of experts can help bring higher quality service and customer relations so they have been centering on this aspect.
We've got over 4 decades of experience in this industry and we have team members that are beloved and trusted leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know who we are.
The value of the company begins on the culture and personal relationships with clients. We can certainly provide unparalleled technical and customized customer service while we are doing what we do. We always keep our growth targeted and intentional and we are going to be concentrating on quality. We have been giving an excellent product line in the Eventide Recording Equipment. Our solutions are presently providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to current products in communication centers. QRS is also helping legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also offer support for the products for 7 years.
You may check out our website to understand more about us, our product and the services that we provide. We even enjoy giving back to the community by supporting conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week by remembering the dispatchers with our special gifts and contributions to festivities.
Service Location
We are supplying different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We are very eager to offer you the best quality products and services.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founder of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of NENA and APCO and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Fundamentally, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John surely leads the corporation in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your customers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience coming from the initial planning and makes surveys to installation and training.
He is very dedicated to meet the requirements of the consumers with the best ability that he can muster and he manages our team to ensure that everything could be implemented smoothly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to make certain that the items that we provide can meet the needs of the consumers.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the organization.
He is an impressive multi-tasker and he always keeps our technology up to date and ensure that they're running efficiently. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is trustworthy and he is always inspired in his work since he knows that he may help other folks.
The merchandise:
Eventide
If you would like to discover an simple to use recording solution that is secure and reliable, you do not need to go elsewhere since Eventide recording samples is here to help you. These recorders are extremely simple to use through the help of MediaWorks software and you could even access them on the internet or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide could be able to boost their software consistently and they could always do this regularly to be sure that they will meet the demands of buyers. If you would like to learn more about MediaWorks, you can read this on the MediaWorks tab to learn more of its capabilities. If you want a live demo of the product, you can speak with us.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This type of service could also permit other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that might hook you up to your NexLog Recorder is MediaWorks. You are going to be able access this over the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software might also allow you to make quick call replay and browsing and this will also include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of linked calls on the saved incidents. Every incident could be managed through a devoted tab together with its graphical timeline view. This can allow you to handle multiple incidents in one screen. Once the additional calls are located, they will be copied in an existing incident and allow you to create a complete set of relevant calls or media.
If you would like to be sure that it is going to be easier, incidents can be saved remotely on the source 911 recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are devoted to the merchandise that we are delivering and also the personal experience as consumers. It's really important to fulfill our clients and we are going to do everything to make certain that you'll be pleased and your units can be appropriately installed. We also have skilled field engineers that's very proud of their speedy service and product installation in Mobile, AL.
The service department is prepared to take care of your system along with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make sure that you will be equipped with a specialist system.
Service
Quality Recording Solutions will be able to provide multiple service agreements in Meridian, MS to suit the needs of the agency. Our offerings often fall into 3 classes, but we can provide custom maintenance plans that may fit the needs of clients.
Regular
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you could also expect software improvements and 24/7 remote monitoring and the service could be charged outside of the organization hours.
Telephone/Remote
This kind of service agreement can cover remote support and also offer access to the help desk. You must realize that software updates and remote monitoring are included. With this kind of plan, a service charge would only be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will suggest that it is going to cover all the service and offer full access to the help desk 24 hours a day and 7 days a week. Software improvements will surely be accessible and 24/7 monitoring. You won't have to think about the parts and labor as they are included.
Training
Quality Recording Solution will provide you with the best web training during the warranty period. This can ensure that you and your team can use the software to its full potential.
We always want you to enjoy the experience with the items and we're going to do everything to make certain that you are going to be confident in using the tools that you must make it an asset for your agency's daily tasks.
To do this, we are going to offer on-site training at enough time of the installation and we may also offer web-training on the first-year warranty and while under service contract.
On these sessions, you and your team could be lead step by step through the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of telephone recorders as technology ages. You may also call us to know more about this.