QRS (Quality Recording Solutions) Provide You Top Guidance About Telephone And Radio Loggers In Montgomery, AL
Our mission right here at Quality Recording Solutions is to give a safer community for all and to help support public safety specialists. We want to attain all these through personalized and friendly services. All of these would be feasible with our up to date, dependable and inexpensive voice and data recordings for public safety and support organizations in the Southeast.
We have a wide range of experience in helping and serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so we have the best equipment to handle and offer the requirements of agencies in Johnson City, TN.
The History And Culture Of The company
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The business has maintained all its core values and provided work balance for all its employees.
For all these years, the business has flourished due to these values. We know that to be able to provide higher quality service and customer relations, we need to have a happy and fulfilled team of experts. We've got over 4 decades of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know many things about us.
The value of the organization will actually start on the culture and personal relationships with the clients. We can offer unparalleled technical and individualized customer service while we do what we do well. We're going to always keep our growth focused and deliberate and we will also focus on quality.
We've got been giving a stellar product line in the Eventide Recording Equipment. We provide solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to the latest products in the communication centers. QRS is also supporting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also provide support and parts for no less than 7 years for all our products.
You'll be able to confirm our website to know more about us and our products and services. We could also enjoy giving back to the folks that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by remembering the dispatches over the help of giveaways and contributions to customer sites and festivities.
Service Location
We provide services to various companies positioned in Alabama and Georgia and we wish to expand to Tennessee, Mississippi, and Florida. We are very eager to provide you the best quality products and services.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also a member of APCO and NENA and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is an incredible and exceptional leader and he has brought lots of things on the table to encourage every member of the team.
The favorite assistance that he typically gives is: take care of your customers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience coming from the initial planning and makes surveys to installation and training.
He is devoted to meet the demands of the clients to the best of his ability and he always manages our team to be sure that everything could be appropriately implemented. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can learn more about the demands of the clients and offer them with the best services and products.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the corporation. He is known for being a multi-tasker and he always makes sure that our technology is up-to-date and running efficiently. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is extremely dependable and he is always inspired in his work since he understands that the a playback of a call can absolutely help somebody else.
Our Products:
Eventide
Are you trying to find an easy-to-use recording solution that's both secure and trustworthy? You do not have to look elsewhere because Eventide recordings is what you're looking for.
These recorders are very simple to use through the MediaWorks software and it could be accessed through the web or desktop application, which might make the Eventide recorder more accessible.
MediaWorks can hold integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and many more. Eventide improves its software regularly to help meet the demands of the clients and also the QRS will keep the system up to date.
To learn more about MediaWorks, you may always read it on the MediaWorks tab to learn about the capabilities of this software. You can call us today if you'd like to set up a live demo of the product and we are going to show you what it could do.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This will certainly allow other NG911 subsystems to acquire a recorded media incident with the RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which will hook you up to your NexLog Recorder. You could access this through the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can also enable you to make quick call replay and browsing and this will also include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. With regards to the saved incidents, MediaWorks PLUS software may help you organize groups of associated calls. The incidents will be managed with a dedicated tab together with a graphical timeline view. This may enable you to deal with multiple incidents in only one screen. When the additional calls are located, they are going to be copied in an existing incident and allow you to create a complete set of appropriate calls or media.
If you'd like to make sure that it's going to be easier, incidents can be saved remotely on the source digital logging recorder.
The key features would include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are always committed to the merchandise that we supply and the personal experience as customers. It is essential to fulfill our consumers and we will do our best to do everything to ensure that you'd be pleased and your units will be installed. We also have skilled field engineers that's very proud of their speedy service and product installation in Lake City, FL.
The service department is prepared to take care of your system together with the professional expertise of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make certain that you'll be equipped with a specialist system.
Service
Quality Recording Solutions can absolutely offer multiples of service agreements in Murfreesboro, TN to suit the demands of your agency.
Our typical offerings actually fall into one of the 3 groups below, but we are going to be able to create custom maintenance plans to fit the requirements of every customer.
Standard
Normal service agreement covers all the service and full access to our help desk as long as it is business hours from 8 am to 6pm from Monday to Friday. During these days or hours, all of the parts and labor could be included. You should also expect software updates and 24/7 remote monitoring. A service charge can be incurred for any service requested outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There can also be software updates included and remote monitoring. Through this plan, a service charge can also be incurred for on-site service and the customer will be paying for the parts.
Premium
For the premium service agreement, it's like an extension of the first-year warranty. This may cover all service and full access to our help desk 24 hours a day and 7 days each week. Software updates and also 24/7 monitoring can be included. You will not need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions could be able to give web training during the warranty period to be sure that you and your team would know how you can use your software.
We always want you to enjoy the experience with the merchandise and we will do everything to be sure that you will be confident in using the tools that you have to make it an asset for your agency's daily tasks.
To do this, we may make sure that we will provide you with on-site training at time of installation and we provide web-training throughout the first-year warranty and while under service contract.
On these sessions, you and your team will be lead step by step through the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the service necessary for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We offer service contracts to help maintain the performance of the voice recorder as technology ages.
We even provide reconditioned systems that are refurbished to the original performance specifications. To learn more info about the service, you may contact us right now.