Quality Recording Solutions Offer You Top Guidelines On Telephone Recorders In Jackson, MS
Our principal mission at Quality Recording Solutions is to help offer a much safer community for all and to support public safety specialists. We want to achieve all these through customized and friendly services. All of these could be possible through our updated, trusted and inexpensive voice and data recordings for all the public safety and support businesses found at the Southeast.
We have a range of experience in dealing and serving 911 centers, fire stations, police stations, government establishments, hospitals, financial institutions and more so we undoubtedly have the best equipment to deal with and provide the needs of agencies in Panama City, FL.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The business always followed its value and also their strong devotion to family.
They pay attention to the tough work and work balance of their employees. They entirely know that taking care of a happy and fulfilled team of specialists will help bring higher quality service and customer relations so they've got been concentrating on this aspect.
We have more than forty years of combined experience in this industry and we also have team members which are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the company starts on the culture and personal relationships with customers. We can unquestionably offer the best technical and individualized customer service while we are doing what we do. We always kept our growth intentional and concentrated and we're focusing on quality. We've got been supplying a stellar product line in the Eventide Recording Equipment. Our solutions are currently offering analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to latest products in communication centers. QRS can even support legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for over 7 years.
You could always check our website to know more about us, our services and products. We even enjoy giving back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer sites.
Service Area
We are serving different businesses in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We are very eager to share and offer our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences with regards to industry, sales and leadership. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been large fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought a lot of things on the table to encourage the whole team. His favorite piece of advice is: take care of your consumers or someone else will.
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is very dedicated to meet the needs of the clients with the best ability that he can muster and he deals with our team to ensure that everything can be implemented smoothly. Alex is also referred to as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to ensure that the merchandise that we provide can meet the requirements of the buyers.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the organization.
He is a terrific multi-tasker and he could also keep our technology updated and make certain that everything will run effectively. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is reliable and he is always inspired in his work as he sees that he can help other folks.
Our Products:
Eventide
Do you want to seek out a secure, trusted and easy to use recording solution? You do not have to look anywhere else since Eventide recording samples is what you need.
These recorders are incredibly simple to use through the MediaWorks software and it could be accessed over the web or desktop application, which might make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide also increases its software frequently to help meet the demands of the clients and at QRS keep the system up to date.
To understand more about MediaWorks, you can always read it on the MediaWorks tab to find out about the capabilities of this software. You can contact us if you want to set up a live demo of the product and we will show you how we can meet your needs.
The Latest Hardware Offerings Of Eventide
NexLog recorders will help support a standards-compliant NG911 event logging web service that could definitely enable other NG911 subsystems to deposit and get data like geo-location and call routing logs. This type of service can also permit other NG911 subsystems to receive an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may permit you to connect to your NexLog Recorder. You could always access this with the web browser in your secure network or over the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks can allow you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software will be able to enable you to make a quick call and browse and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can be an excellent help to organize groups of associated calls on the saved incidents because every incident can be managed through a focused tab along with its graphical timeline view. This will allow you to manage multiple incidents in one screen.
When additional calls are located, they are going to be copied in an existing incident and also allow you to develop a complete set of relevant calls or media. If you would like to have an easier time, the incidents might be saved remotely on the source Call logger.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we're always committed to the merchandise that we supply and also your personal experience as consumers. It's important to meet our clients and we're going to do our best to do everything to ensure that you'll be pleased and your units will be installed. We have skilled field engineers that takes pride in their speedy service and product installation in Dothan, AL.
The service department will surely be prepared to manage the system along with the professional expertise that our team has to provide. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make certain that you will be equipped with a professional system.
Service
Quality Recording Solutions can be able to provide multiple service agreements in Jackson, MS to help suit the requirements of the agency. Our typical offerings will typically fall into 3 classes, but we can create custom maintenance plans that may fit the needs of the customers.
Standard
The standard service agreement would cover the service and also the full access to our help desk during business hours. It would be from 8 am to 6 pm from Monday to Friday.
During these days or hours, all of the parts and labor will be included. You could also anticipate software improvements and 24/7 remote monitoring and the service charge will simply be incurred outside of the business hours.
Telephone/Remote
This service agreement will cover remote support and offer access to the help desk. There would be some software updates and remote monitoring. In this type of plan, a service charge will be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement will be a full extension of the first year warranty. It implies that it'll cover the service and full access to the help desk 24 hours a day and 7 days per week. The software updates and 24/7 monitoring may also be available. You are going to not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions can enable you to provide complimentary web training during the warranty period to make sure that the team would have the knowledge to use the software. We want you to have fun and enjoy the experience with the products so we are going to ensure that you are confident in using the tools. We will be sure that we can provide you with on-site training at time of installation and also provide web-training throughout the first-year warranty and While it is under service contract.
Throughout the sessions, you and the team could be guided step by step on the features of the software. Our main goal is to help you go out feeling at ease as you already understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of the voice logger as technology ages. We might also offer reconditioned systems that were actually refurbished to the main performance specifications. To find out more about this, call us right now.