Quality Recording Solutions Give Excellent Hints Covering Digital Logging Recorders In Augusta, GA
Our principal mission right here at Quality Recording Solutions is to provide a more secure community for everybody and to provide support to public safety experts. We will do all these through the usage of individualized and friendly services and it's going to be possible with our updated, dependable and inexpensive voice and data recording solutions for public safety and support agencies in the Southeast.
We already have a lot of experience in serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you may expect that we already have the tools to deal with businesses in Cookeville, TN.
History And Culture Of The organization
Quality Recording Solutions was actually founded in Roswell, Georgia in year 2000. The organization has always been centered on its core values and its strong devotion to family values. They always see the hard work and work balance for the employees because they realize that having a happy and fulfilled team of experts will offer better service quality as well as customer relations. We already have over 40 years of experience in this market and we also have team members that are trusted and beloved leaders in the public safety community in the southeast. As a matter of fact, if you'd ask around, responders, officials and telecommunicators know who we're.
The value of the corporation is actually on the culture and personal relationships with our consumers. We can provide the best customized and technical customer service while doing what we can do. We will always keep our growth deliberate and targeted and we're going to focus on the quality of the services as well. We've got been giving a fantastic product line in the Eventide Recording Equipment.
Our solutions actually include the providing of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers.
QRS is aiding legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for at least 7 years.
You could check your site to understand more about this. Our products and services are all there so you can check it out.
We also give back to our community by means of helping or working with the conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week over the praising of dispatches by strategy for giveaways and contributions to festivities.
Service Location
We're supplying services to different agencies situated in Georgia and Alabama and we are expanding towards Florida, Tennessee and Mississippi. We're very eager to offer our wonderful quality products and services to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also a member of APCO and NENA and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is an excellent and exceptional leader and he has brought a lot of things on the table to encourage every member of the team.
His favorite assistance is: take care of your consumers or someone else will!
Alex Spencer
Alex is presently the Regional Vice President of Quality Recording Solutions and he was known to deal with customer experience from the initial planning and also produces surveys to installation and training. He is very devoted to what he is doing and he provide the demands of the buyers and also the one who deals with our team to make certain that everything could be implemented appropriately.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it is better to be a student all the time as he can very easily know and provide the demands of the clients.
Mark Maier
Mark is certainly our fearless Service Manager and he is the patient backbone of the business.
He is an excellent multi-tasker and he may also keep our technology updated and make certain that everything will run effectively. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is dependable and he is always inspired in his work since he understands that he will help other individuals.
The merchandise:
Eventide
Are you attempting to find an easy-to-use recording solution that's secure and reliable? You don't need to go anywhere else since the Eventide recording solutions is what you need.
These recorders are really easy to use through the aid of MediaWorks software that you could access on the internet or a desktop application, which can make the telephone and radio logger more accessible.
MediaWorks will be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is improving continually on a regular basis to make certain that they can meet the demands of the customers. When you need to know more about MediaWorks, you could read this on the MediaWorks tab to learn about its features. You could also talk to us if you'd like to have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support stadnards-compliant NG911 event logging web service that may enable other NG911 to deposit and obtain data like geo-location and call routing logs. This can permit the other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that may hook you up to your NexLog Recorder. You'll be able to gain access to this over the web browser in the secure network of your agency or through the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software may also allow you to make quick call replay and browsing and this will also include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of connected calls when it comes to the saved incidents. Every incident could be managed through a committed tab together with its graphical timeline view. This can allow you to control multiple incidents in one screen. When the additional calls are located, they would be copied in an existing incident and allow you to make a complete set of appropriate calls or media.
If you would like to make sure that it'll be easier, incidents can be saved remotely on the source 911 recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we are delivering and the personal experience of clients. We always consider your satisfaction more than anything and we are going to do anything to make sure that you would be pleased with our products.
We absolutely have the best and the most skilled engineers that could provide wonderful service and product installation in Lake City, FL.
We presently have service departments which are prepared to deal with the system together with the professional expertise of the team. If you're going to install new wiring and repair existing installations, we're going to combine our efforts with you to ensure that you are going to have an expert system.
Service
Quality Recording Solutions will be able to provide multiple service agreements in Knoxville, TN to help suit the needs of the agency. Our offerings normally fall into 3 different categories, but we're going to be able to create a custom maintenance plan that could fit your needs.
Standard
The regular service agreement would actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor could be included. You may also anticipate software updates and 24/7 remote monitoring and the service charge will only be incurred outside of the organization hours.
Telephone/Remote
This service agreement will cover remote support and provide access to the help desk. There can be software updates and remote monitoring. With this plan, a service charge will be incurred for on-site service and the customer may have to pay for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it will cover all the service and full access to our help desk 24 hours a day and 7 days every week. The software improvements will also be available. You'll not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions will be able to provide web training during the warranty period to make certain that you and your team would know how to use your software.
We're going to always want you to enjoy the experience with the items that we're providing so we are going to do what we can to make certain that you can be confident in using these tools and make it an asset for your agency.
To do this, we are going to provide on-site training at enough time of the installation and we can also provide web-training on the first-year warranty and while under service contract.
On these sessions, you and your team will be lead step by step through the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to offer the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We offer service contracts to help maintain the performance of the voice recorder as technology ages.
We even provide reconditioned systems that are refurbished to the original performance specifications. You may contact us to learn more info on the service and purchasing of the refurbished systems.