Quality Recording Solutions Offer You Very Best Recommends On Voice Recorders In Pensacola, Florida
Our mission here in Quality Recording Solutions is to make the towns a much safer place, provide support to the public safety specialists and to accomplish these through the best services feasible. We can make it feasible by providing you affordable, effective, updates and dependable voice and data recordings to public safety and also support companies in the Southeast.
We already have lots of experience in servicing police stations, finance institutions, fire stations, 911 centers, government establishments, hospitals and more so you could expect that we've got everything that you have to offer the requirements of agencies in Jacksonville, FL.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The company always followed its core values and their strong devotion to family values.
They pay attention to the tough work and work balance of their employees. They fully understand that looking after a happy and fulfilled team of professionals can give them better quality service and customer relations so they have always been focusing on this aspect.
We have over forty years of experience in this industry and we've got team members that are beloved and trusted leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the corporation actually starts on the culture and personal relationships with customers. We can undoubtedly provide unparalleled technical and customized customer service while we are doing what we do. We always kept everything focused and intentional and we focus on quality. We've got been giving an excellent product line in the Eventide Recording Equipment. Our current solutions provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to current products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also offer support for the merchandise for 7 years.
You should check our website to learn more about us, the products that we provide and the services that we provide. We even enjoy giving back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We provide services to various organizations positioned in Alabama and Georgia and we want to expand to Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality products and services.
Meet The Key Members of The Team
John LoSchiavo
John is known as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of APCO and NENA. He also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the organization as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your customers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also creates surveys to installation and training. He is committed to his work and he offers the requirements of the buyers. He is also the one that guarantees that everything can be appropriately implemented.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to be sure that they can provide the demands of the consumers at all times.
Mark Maier
Mark has always been known as a fearless Service Manager and the backbone of the company. He was known for being a multi-tasker and he always guarantees that our technology is updated and running properly.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is trusted and he is very inspired in the work he was in because he already sees that a playback might help someone else.
Our Products:
Eventide
Do you wish to find a recording solution that is easy to use, secure and reliable? You don't have to look elsewhere because Eventide recording samples is what you are looking for.
These recorders are extremely easy to use through the MediaWorks software and it may be accessed through the web or desktop application, which might make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the requirements of the clients and we are QRS will keep your system up-to-date.
If you would like to understand more about MediaWorks, you can read it on the MediaWorks tab and discover more about the features of the software. You can call us now if you will need to set up a live demo of the product and we will show how may help you.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that may allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This will allow the other NG911 subsystems to actually obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which could connect you to your NexLog Recorder. You will be able access this over the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will enable you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software might also allow you to make quick call replay and browsing and this will also include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. When it comes to the saved incidents, MediaWorks PLUS software may help you organize groups of associated calls. All incidents might be managed with a committed tab along with a graphical timeline view. This can allow you to control multiple incidents in only one screen. When additional calls are already located, they would be copied in an existing incident and enable you to create a complete set of relevant calls or media.
If you'd like to ensure that it is going to be easier, incidents could be saved remotely on the source Call logger.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we commit to the merchandise that we supply and also the personal experience of our consumers. We consider your satisfaction more than anything else and we are going to do everything to make sure that you are going to be pleased and your units can be installed.
We have the best engineers that could provide fantastic service and product installation in Rome, GA.
We've got service departments which are already ready to take care of the system together with the professional expertise of the team. If you will install new wiring and repair the existing installations, we can combine our efforts with you to be sure that you could have an expert system.
Service
Quality Recording Solutions could be able to offer multiple service agreements in Hattiesburg, MS to suit the needs of your agency.
Our typical offerings actually fall into one of the 3 groups below, but we're going to be able to create custom maintenance plans to fit the requirements of every customer.
Standard
Normal service agreement covers all the service and full access to our help desk as long as it's business hours from 8 am to 6pm from Monday to Friday. During these hours or days, all the parts and the labor could be included. You may even expect software improvements and 24/7 remote monitoring. A service charge could be incurred for any service that is asked for outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There could be some software updates included as well as remote monitoring. With this plan, a service charge can be incurred for on-site service and the buyers will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It'll cover all the service and full access to our help desk anytime of the day and week. Software updates and also 24/7 monitoring can be included. You do not have to worry about anything because everything is covered.
Training
Quality Recording Solutions might also provide complimentary web training through the warranty to period to be sure that you and the team will be equipped to utilize your software to its full potential.
We are going to always want you to enjoy the experience with the merchandise that we're providing so we are going to do what we can to make sure that you can be confident in using these tools and make it an asset for your agency.
To do this, we will provide on-site training at the time of the installation and we can also provide web-training on the first-year warranty and while under service contract.
During the sessions, you and the team can be guided over the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of the telephone recorder as technology ages. We also offer reconditioned systems which are refurbished to the main performance specifications. To learn more about this, call us today.