QRS (Quality Recording Solutions) Offer Top Guidance Covering 911 Recorders In Meridian, Mississippi
Our main mission here at Quality Recording Solutions is to provide a much safer community for everyone and to give support to public safety experts. We are going to do all these through the usage of individualized and friendly services and it will be possible with our up to date, trusted and inexpensive voice and data recording solutions for public safety and support companies in the Southeast.
We already have plenty of experience in serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you could anticipate that we already have the tools to take care of businesses in Tallahassee, FL.
The History And Culture Of The organization
Quality Recording Solutions was launched in the year 2000 and it has grown in Roswell, Georgia. The organization maintained its values over the years and their determination to the tough work and work balance of their employees.
For all these years, the business has flourished due to these values. We know the taking care of a satisfied and happy team of specialists can bring better quality service and customer relations. We have more than 40 years of experience in this industry and our team members are absolutely beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the business starts on the culture and personal relationships with the customers. We can provide unparalleled technical and individualized customer service while we do what we do well. We have always kept our growth focused and deliberate and we're always concentrating on quality more than anything else.
We have been giving an excellent product line in the Eventide Recording Equipment. Our solutions will offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to present products in communication centers. QRS also supports legacy Eventide products including Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also provide support and parts for no less than 7 years for all our products.
You'll be able to examine our website to understand more about us and our services and products. We also enjoy giving back to the people that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer websites.
Service Area
We are serving different companies in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We're already excited to share and offer our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the President and Founding father of Quality Recording Solutions. He has about 35 years of experience in sales, industry and leadership. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He is also referred to as a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is definitely a fantastic leader and he has brought lots of things on the table to encourage his team members.
The favorite piece of advice that John always says is: take care of your consumers or someone else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He was also the one who can ensure that everything will work just fine. He is very committed to his work and he offers the demands of the consumers.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to make certain that they can provide the requirements of the buyers at all times.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the company. He is known for being a multi-tasker and he always makes sure that our technology is up-to-date and running effectively. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is extremely trustworthy and he is always inspired in his work since he understands that the a playback of a call can absolutely help somebody else.
Our Products:
Eventide
Do you would like to find a recording solution that's simple to use, secure and trustworthy? You do not have to look elsewhere because Eventide recordings is what you are looking for.
These recorders are extremely easy to use over the MediaWorks software and it could be accessed over the web or desktop application, which can make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide also enhances its software frequently to help meet the demands of the buyers and at QRS keep the system up-to-date.
If you would like to learn more about MediaWorks, you could read it on the MediaWorks tab and find out about the features of the software. You may call us now if you really need to set up a live demo of the product and we will show how may help you.
The Latest Hardware Offerings Of Eventide
NexLog recorders will help support a standards-compliant NG911 event logging web service which will certainly enable other NG911 subsystems to deposit and retrieve data like geo-location and call routing logs. This kind of service can permit other NG911 subsystems to get an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software necessary to connect to the NexLog Recorder. You'll be able to gain access to it through the web browser and in your secure network or through the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks enables you to look, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can enable you to make call browsing and replay quickly and this will include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay and many more.
MediaWorks PLUS software enables you to organize groups of related calls into saved incidents. Every incident would really be accessible for management on a dedicated tab along with a graphical timeline view. This will permit you to control multiple incidents in one screen.
Once additional calls are located, they are going to be copied through an existing incident and allow you to build-up a complete set of relevant media or calls. To make certain that it is going to be easier, incidents can always be remotely saved on the source digital logging recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're dedicated to the products that we are delivering and also the personal experience as buyers. Your satisfaction is always essential to us and we will do everything to make sure that you are going to be pleased and your units will be installed correctly. We also have skilled field engineers that's very proud of their speedy service and product installation in Dothan, AL.
The service department will surely be prepared to take care of the system together with the professional knowledge that our team has to offer. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make sure that you are going to be equipped with an expert system.
Service
Quality Recording Solutions will be able to provide multiple service agreements in Murfreesboro, TN to help suit the requirements of the agency. Our offers generally fall into 3 groups, but we might make custom maintenance plans based on your needs.
Standard
The regular service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these hours or days, the parts and labor would be included. You may also anticipate software improvements and 24/7 remote monitoring and the service charge will simply be incurred outside of the business hours.
Telephone/Remote
This kind of service agreement covers remote support and offers access to the help desk as well. There could be software improvements and remote monitoring. For this plan, there can be a service charge for on-site service and the customer would pay for the parts as well.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it will cover all the service and full access to our help desk 24 hours a day and 7 days weekly. The software updates may also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions will offer complimentary web training during the warranty period to ensure that the team could have the knowledge in using the software. We want you to enjoy using the items that we offer so we can ensure that you will be confident in using the tools. We will offer on-site training at the time of installation and provide web-training through the 1st year warranty and while it's under service contract.
On these sessions, you and your team will be guided throughout the process and learn the features of the software. Our goal is for you to make use of the product feeling at ease and you fully understand the features of the product.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably provide all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of voice recorders as technology ages. You could call us to learn more about this.