QRS (Quality Recording Solutions) Offer Professional Guidance About Eventide Recorders In Jacksonville, FL
Our mission at Quality Recording Solutions is to actually offer a safer community for everybody and to support public safety professionals. We wish to achieve all these through personalized and friendly services. All of these can be probable through our up to date, dependable and inexpensive voice and data recordings for all the public safety and support companies located at the Southeast.
We've got a wide range of experience in aiding and serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so we have the best equipment to handle and offer the demands of companies in Savannah, GA.
The Company's History And Culture
Quality Recording Solutions was actually launched in 2000 and it has actually developed in Roswell, Georgia. The business always followed its value and also their strong devotion to family.
They pay attention to the tough work and work balance of their employees. They understand that nurturing a fulfilled team of professionals can offer higher quality service and customer relations.
We have over forty years of experience in this industry and we've got team members which are beloved and trusted leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the company actually begins on the culture and personal relationships with clients. We can undoubtedly offer the best technical and personalized customer service while we are doing what we do. We always keep our growth concentrated and intentional and we're going to be focusing on quality. We've got been providing an incredible product line in the Eventide Recording Equipment. Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers. QRS can even support legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will be able to provide support for these products for 7 years.
You need to check our website to understand more about us, the items that we offer and the services that we offer. We even enjoy giving back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer websites.
Service Area
We're serving different businesses in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We are very excited to share and provide our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also a member of APCO and NENA and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has always been a big fan of golf and he also plays it. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is a fantastic leader indeed. He brought lots of things on the table that would encourage his team members.
The favorite piece of advice that John always says is: take care of your buyers or somebody else will!
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is always committed in supplying the demands of clients and he also deals with our team to make certain that everything could be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even if he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more on how to provide fantastic services to buyers.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the corporation.
He is an incredible multi-tasker and he may also keep our technology updated and make sure that everything will run effectively. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work because he sees that the playback of a call can help somebody.
Our Products:
Eventide
Do you would like to seek out a secure, reliable and easy to use recording solution? You do not have to look elsewhere because the Eventide recording solution is what you're searching for!
These recorders are incredibly easy to use through the MediaWorks software and it may be accessed through the web or desktop application, which may make the telephone and radio logger more accessible.
MediaWorks can support integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and much more. Eventide is also improving its software regularly to meet the requirements of the clients and we are QRS will keep your system up-to-date.
To learn more about MediaWorks, you may read it on the MediaWorks tab to understand about the capabilities of this software. You can contact us if you'd like to set up a live demo of the product and we will show you how we can meet your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service which could enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This may allow other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that could hook you up to your NexLog Recorder is MediaWorks. You are going to be able to gain access to this over the web browser in the secure network of your agency or over the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can permit you to make a quick call replay and browsing and this would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will permit you to organize groups of related calls when it comes to the saved incidents. Every incident will be managed through a committed tab together with its graphical timeline view. This may help you deal with multiple incidents in one screen. When additional calls are already located, they will be copied in an existing incident and enable you to develop a complete set of related calls or media.
If you want to ensure that it'll be easier, incidents could be saved remotely on the source digital logging recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we are delivering and also the personal experience as customers. We always pay attention to your satisfaction more than anything else and we're going to do everything to make certain that you'll be pleased and your units will be appropriately installed. We also have skilled engineers that take pride in their great service and product installation in Lake City, FL.
We also have service departments that are ready to deal with your system together with the professional expertise of your team. By installing the new wiring and repairing the existing installation, we will combine our efforts to make certain that you may have an expert system.
Service
Quality Recording Solutions could be able to offer multiple service agreements in Montgomery, AL to help suit the requirements of the agency. Our offerings normally fall into 3 different categories, but we will be able to create a custom maintenance plan that will fit your needs.
Standard
The standard service agreement would cover the service and also the full access to our help desk during business hours. It would be from 8 am to 6 pm from Monday to Friday.
During these days or hours, all of the parts and labor could be included. You can also expect software updates and 24/7 remote monitoring and the service charge will simply be incurred outside of the organization hours.
Telephone/Remote
This kind of service agreement can cover remote support and offer access to the help desk. There could be software updates and remote monitoring. In this kind of plan, a service charge could be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it would cover all the service and full access to our help desk 24 hours a day and 7 days each week. The Software updates could be available as well as 24/7 monitoring. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can offer the best complimentary web training in the warranty period to be sure that the team might have the knowledge to use the software. We want you to enjoy using the merchandise that we offer so we can guarantee that you are going to be confident in using the tools. We are going to provide you with on-site training at enough time of installation and offer web-training throughout the first-year warranty and while it is under service contract.
On these sessions, you and your team can be guided through the process and learn the features of the software. Our principal goal is to actually help you use the product effortlessly and understand all its features.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the service needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We could also provide service contracts to maintain the performance of the voice recorder as technology ages.
We may even provide reconditioned systems that are actually refurbished to the main performance specifications. You'll be able to contact us to learn more information on the service.