QRS (Quality Recording Solutions) Provide Very Best Ideas On Telephone Recorders In Knoxville, TN
The primary mission of Quality Recording Solutions is to make the communities a more secure place to be, offer support to public safety specialists and also to attain these over the best services. We will make this probable by supplying up-to-date, affordable, efficient and reliable voice and data recording samples to public safety and support businesses in the Southeast.
We have plenty of experience in aiding and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government establishments and more so you can expect that we've got the proper equipment to offer the requirements of any agencies in Columbus, GA.
The History And Culture Of The company
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The corporation has maintained all its core values and provided work balance for all its employees.
This is the explanation why the corporation has long been flourishing through the years. We understand the nurturing a fulfilled and happy team of professionals can bring better quality service and customer relations. We've got over 4 decades of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know many things about us.
The value of the corporation will begin on the culture and personal relationships with your clients. We can surely offer unparalleled technical and individualized customer service while we are providing what we do. We will always keep our growth focused and intentional and we will also concentrate on quality.
We've got been providing a stellar product line in the Eventide Recording Equipment. We offer solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to the existing products in the communication centers. QRS is also helping legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also provide support and parts for more than 7 years.
You will be able to confirm our website to understand more about us and our services and products. We also enjoy giving back to the individuals that we serve by participating and sponsoring conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer websites.
Service Area
We are serving different organizations in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We are very excited to share and provide our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is known as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also an active member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Basically, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the organization as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your buyers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience coming from the initial planning and produces surveys to installation and training.
He is always dedicated to meet the needs of every customer to the best of his ability and he manages our team to ensure that they can implement everything correctly. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to be sure that product offerings at QRS will invariably meet the requirements of our customers.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is a multi-tasker and he always guarantees that our technology could be up-to-date and effectively running. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is very reliable and he is inspired in his work because he recognizes that the playback of a call can help somebody else.
The Products:
Eventide
Do you wish to seek out an simple to use recording solution that is both reliable and secure? You do not need to go anywhere else since the Eventide recording samples is what you need.
These recorders are easy to use with the aid of MediaWorks software and you can also access this on the net or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and many more. Eventide is improving constantly on a regular basis to make sure that they can meet the demands of the buyers. If you'd like to understand more about MediaWorks, you may always read it on the MediaWorks tab to learn more of its features. You may absolutely talk to us if you'd like have a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This service can be able to allow other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that would permit you to connect to your NexLog Recorder. You can always access this with the web browser in your secure network or through the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks can enable you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browse and this may include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software might be a good help when organizing groups of related calls on the saved incidents since every incident will undoubtedly be managed through a dedicated tab together with its graphical timeline view. This will absolutely be a great strategy to deal with different incidents in one screen.
When the additional calls are located, they would be copied in an existing incident and allow you to construct a complete set of appropriate media or calls. If you want to have an easier time, the incidents can be saved remotely on the source digital logging recorder.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are dedicated to the products that we are delivering and also the personal experience as buyers. Your satisfaction is always important to us and we will do everything to ensure that you will be pleased and your units could be installed appropriately. We also have skilled field engineers that are proud of their speedy service and product installation in Rome, GA.
The service department will definitely be prepared to deal with the system along with the professional expertise that our team has to provide. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make certain that you will be equipped with an expert system.
Service
Quality Recording Solutions could be able to offer multiple service agreements in Meridian, MS to help suit the requirements of the agency. Our offerings generally fall into 3 different categories, but we're going to be able to create a custom maintenance plan that may fit your needs.
Normal
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor could be included. You can anticipate software updates and also 24/7 monitoring and the service charge will just be incurred if you will avail this outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There would be software updates and remote monitoring. For this plan, there will be a service charge for on-site service and the customer would pay for the parts as well.
Premium
The premium service agreement can be a full extension of the first year warranty. It means that it'll cover the service and full access to the help desk 24 hours a day and 7 days each week. The software improvements will also be available. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions could be able to provide complimentary web training throughout the warranty period to make certain that your team will have the knowledge to use the software. We always want you to enjoy this experience with the merchandise so we are going to do everything to make certain that you are confident in using the tools. We're going to ensure that we can offer you with on-site training at time of installation and also provide web-training over the first-year warranty and While it is under service contract.
Over the sessions, you and the team can be guided step by step on the features of the software. Our primary goal is to help you go out feeling at ease as you already understand the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We provide service contracts to help maintain the performance of the voice logger as technology ages.
We will even provide reconditioned systems that are actually refurbished to the main performance specifications. You will be able to contact us to learn more information on the service.