Quality Recording Solutions Offer You Very Best Hints Covering Radio Recorders In Pensacola, FL
Our mission here at Quality Recording Solutions is to offer a safe community to all and to offer support to public safety professionals. We're going to do all these through the use of individualized and friendly services and it will be probable with our up-to-date, reliable and inexpensive voice and data recording samples for public safety and support organizations in the Southeast.
We already have plenty of experience in serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you can anticipate that we already have the tools to handle businesses in Macon, GA.
The Company's History And Culture
Quality Recording Solutions was founded in 2000 and it has developed in Roswell, Georgia. The corporation always followed its core values and their strong devotion to family values.
They also pay attention to the tough work and work balance for the employees. They fully know that taking care of a happy and satisfied team of experts may help bring better quality service and customer relations so they've got been centering on this aspect.
We have more than forty years of combined experience in this industry and we also have team members that are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the business begins on the culture and personal relationships with customers. We can definitely offer unparalleled technical and customized customer service while we are doing what we do. We always keep our growth targeted and deliberate and we will be focusing on quality. We've got been offering an incredible product line in the Eventide Recording Equipment. Our solutions are supplying analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to existing products in communication centers. QRS is also helping legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for over 7 years.
You should check our website to understand more about us, the items that we offer and the services that we offer. We also enjoy giving back to the folks that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through special gifts and contributions to festivities at customer websites.
Service Location
We're providing our services to different organizations located in Alabama and Georgia and we're expanding to Florida, Tennessee and Mississippi. We are unquestionably excited to offer terrific quality services and products to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he launched QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of APCO and NENA. He also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Generally, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the business as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your consumers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each customer experience from the initial planning and makes surveys to installation and training.
He is very committed to meet the needs of the customers with the best ability that he can muster and he deals with our team to make sure that everything can be implemented smoothly. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to ensure that product offerings at QRS will always meet the requirements of our buyers.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the company.
He is a great multi-tasker and he may also keep our technology updated and make sure that everything will run properly. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is always inspired in his work since he recognizes that it will help other people.
Our Products:
Eventide
Do you wish to find a recording solution that is easy to use, secure and reliable? You do not have to look anywhere else since Eventide recordings is what you need.
These recorders are really simple to use with the help of the MediaWorks software and it will be accessible over the internet or your desktop application, which will make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide increases its software regularly to help meet the demands of the clients and also the QRS will keep the system up-to-date.
If you would like to understand more about MediaWorks, you could read it on the MediaWorks tab and learn about the features of the software. You can call us now if you will need to set up a live demo of the product and we are going to show how will help you.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that could allow other NG911 to deposit and also obtain data like geo-location and call routing logs. This will permit the other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could permit you to connect to your NexLog Recorder. You will be able to get into this over the web browser in your secure network or through the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks can help you search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browse and this will include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software might also enable you to organize groups of associated calls on the saved incidents since every incident will unquestionably be managed through a devoted tab along with its graphical timeline view. This will enable you to deal with multiple incidents in one screen.
When additional calls are located, they'll be copied in an existing incident and also allow you to build a complete set of appropriate calls or media. If you want to have an easier time, the incidents might be saved remotely on the source 911 recorder.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are always devoted to the products that we supply and the personal experience as clients. It is important to satisfy our consumers and we're going to do our best to do everything to be sure that you'll be pleased and your units could be installed. We also have skilled field engineers which are proud of their speedy service and product installation in Lake City, FL.
The service department will undoubtedly be prepared to handle the system along with the professional expertise that our team has to offer. By installing new wiring as well as repairing existing installations, our team can collaborate with you to ensure that you will be equipped with an expert system.
Service
Quality recordings can offer multiple service agreements in Knoxville, TN to help suit the demands of the agency. Our offerings typically fall into 3 different groups, but we will be able to create a custom maintenance plan that will fit your needs.
Standard
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, the parts and labor are included. You may also expect software improvements and 24/7 remote monitoring and the service charge will only be incurred outside of the business hours.
Telephone/Remote
This kind of service agreement can cover remote support and offer access to the help desk. There will be software improvements and remote monitoring. For this plan, there will be a service charge for on-site service and the customer would pay for the parts as well.
Premium
The premium service agreement will be a full extension of the first year warranty. This means that it is going to cover the service and full access to the help desk 24 hours a day and 7 days per week. The software improvements may also be available. You will not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions can offer complimentary web training through the warranty period to guarantee that the team would have the knowledge in using the software. We want you to enjoy the usage of our products so we are going to guarantee that you'll be confident to make use of these tools. We will offer on-site training at enough time of installation and provide web-training through the 1st year warranty and while it's under service contract.
On these sessions, you and your team will be guided through the procedure and learn the features of the software. Our principal goal is to actually help you use the product easily and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the voice recorder as technology ages. We can even offer you reconditioned systems that were refurbished to the main performance specifications. You need to call us today to learn more.