QRS (Quality Recording Solutions) Offer Top Info On Eventide Recorders In Jackson, Mississippi
Our mission here at Quality Recording Solutions is to give a safe community to all and to provide support to public safety specialists. We wish to do all these with the usage of personalized and friendly services and all of it will be probable with our up-to-date, affordable and trusted voice and data recordings meant for public safety and support companies situated in the Southeast.
We are offering our wide range of experience with regards to serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you may anticipate that we've got everything that the agencies in Panama City, FL.
The History And Culture Of The business
Quality Recording Solutions was launched in the year 2000 and it has grown in Roswell, Georgia. The business preserved its values over the years and their dedication to the tough work and work balance of their employees.
For all these years, the company has flourished due to these values. We understand the taking care of a satisfied and happy team of specialists can bring better quality service and customer relations. We've got more than Forty years of experience in this industry and our team members are unquestionably beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know lots of things about us.
The value of the corporation will start on the culture and personal relationships with your clients. We can unquestionably provide unparalleled technical and personalized customer service while we are offering what we do. We have always kept our growth targeted and intentional and we're always concentrating on quality more than anything else.
We have been giving a stellar product line in the Eventide Recording Equipment. We provide solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to the present products in the communication centers. QRS is also helping legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also provide support and parts for more than 7 years.
You can have a look at our website to understand more about us, our product and the services that we offer. We also enjoy giving back to the individuals that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by praising the dispatches through the help of special gifts and contributions to customer websites and festivities.
Service Location
We are providing different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We're very eager to offer you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He was a member of APCO and NENA and he took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is a good leader indeed. He brought a lot of things on the table that will encourage his team members.
The favorite assistance that he commonly gives is: take care of your consumers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also creates surveys to installation and training. He was also the one who can guarantee that everything will work just fine. He is very devoted to his work and he offers the needs of the consumers.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to make sure that they can provide the demands of the clients at all times.
Mark Maier
Mark is absolutely our fearless Service Manager and he is the patient backbone of the organization.
He is a great multi-tasker and he can also keep our technology updated and make certain that everything will run appropriately. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very trusted and he is always inspired in his work as he recognizes that the playback of a call may help someone.
The Products:
Eventide
Do you would like to search for an simple to use recording solution that's both trusted and secure? You do not have to go elsewhere because the Eventide recording solutions is what you need.
These recorders are simple to use over the help of MediaWorks software and you could also access this on the internet or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks might also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide can improve constantly regularly to make certain that they will meet the demands of the buyers. If you want to understand more about MediaWorks, you can read this on the MediaWorks tab to learn about its features. You can unquestionably talk to us if you want have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that will allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This can let the other NG911 subsystems to actually obtain a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that would enable you to connect your NexLog Recorder. You can access it over the web browser in the secure network of the agency or through the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks can enable you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software may even permit you to make a quick call replay and browse and it would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can be a good help when organizing groups of related calls on the saved incidents since every incident will certainly be managed through a dedicated tab along with its graphical timeline view. This may be a good strategy to handle multiple incidents in one screen.
When the additional calls are actually located, they could be copied in an existing incident and allow you create a complete set of related media or calls. If you want to make this easier, incidents can always be saved remotely on the source Call logger.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we are always devoted to the items that we supply and also your personal experience as clients. Your satisfaction is always essential to us and we will do everything to make sure that you are going to be pleased and your units can be installed properly. We also have skilled field engineers that is very proud of their speedy service and product installation in Dothan, AL.
The service department will undoubtedly be prepared to deal with the system together with the professional knowledge that our team has to offer. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make sure that you are going to be equipped with an expert system.
Service
Quality Recording Solutions could be able to offer multiple service agreements in Knoxville, TN to suit the requirements of the agency. Our offerings usually fall into 3 categories, but we can provide custom maintenance plans that would fit the needs of the clients.
Normal
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you can also anticipate software improvements and 24/7 remote monitoring and the service can be charged outside of the company hours.
Telephone/Remote
This service agreement will surely cover remote support and provide access to the help desk. There will also be software updates and remote monitoring. With this plan, a service charge will only be incurred for on-site service and the customer will require to pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will suggest that it will cover all the service and offer full access to the help desk 24 hours a day and 7 days weekly. Software updates may be available and 24/7 monitoring. You will not need to take into consideration the parts and labor because they are all included.
Training
Quality Recording Solutions can offer complimentary web training throughout the warranty period to make sure that the team will have the knowledge in using the software. We want you to enjoy the usage of our products so we are going to ensure that you will be confident to make use of these tools. We will offer you with on-site training at enough time of installation and offer web-training throughout the first-year warranty and while it's under service contract.
On these sessions, you and your team will be guided throughout the procedure and learn the features of the software. Our goal is for you to use the product feeling at ease and you completely know the features of the product.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the voice logger as technology ages. We also provide reconditioned systems which are refurbished to the original performance specifications. You must call us right now to learn more.