Quality Recording Solutions Give Us Excellent Hints Covering Eventide Recorders In Knoxville, Tennessee
Our mission here at Quality Recording Solutions is to provide a safe community to all and to offer support to public safety professionals. We want to do all these with the usage of customized and friendly services and all of it is going to be feasible with our up-to-date, inexpensive and reliable voice and data recording samples meant for public safety and support businesses situated in the Southeast.
We are providing our wide range of experience with regards to serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you could anticipate that we've got everything that the companies in Atlanta, GA.
The History And Culture Of The organization
Quality Recording Solutions was created in the year 2000 and it has grown in Roswell, Georgia. The company has always preserved its core values, strong devotion to family values, hard work and also work balance for all the employees.
This is the main explanation why the company has been flouring for all these years. We know that in order to offer better quality service and customer relations, we need to have a happy and fulfilled team of professionals. We have more than 40 years of experience in this industry and our team members are definitely beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the corporation starts on the culture and personal relationships with the clientele. We may offer unparalleled technical and customized customer service while we provide what we do. We always kept our growth concentrated and intentional and we concentrate on quality above all else.
We've got been offering a stellar product line in the Eventide Recording Equipment. Our solutions can offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to existing products in communication centers. QRS is also helping legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We're going to be able to offer support and parts for longer than 7 years.
You may check out our website to learn more about us, our product and the services that we provide. We also enjoy giving back to the folks that we serve by participating and sponsoring conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer sites.
Service Area
We serve various businesses in the states of Georgia and Alabama and we will continue to expand to Tennessee, Florida and Mississippi. We are very excited to share and offer our quality products and services with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founder of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of APCO and NENA. He also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Basically, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the corporation as an example. He has bring a well-rounded team and encourages every member to bring everything that they have including their perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your clients or somebody else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is always dedicated to meet the requirements of every customer to the best of his ability and he handles our team to be sure that they could implement everything correctly. Alex is also referred to as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can learn more about the demands of the buyers and provide them with the best products and services.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the business.
He is an incredible multi-tasker and he can also keep our technology updated and make sure that everything will run effectively. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very dependable and he is always inspired in his work as he sees that the playback of a call may help someone.
The items:
Eventide
If you need an easy-to-use recording solution that is both reliable and secure, you don't have to go anywhere else because Eventide recording samples may help you. These recorders are extremely simple to use if you can use MediaWorks software and they are accessible on the web or through the desktop application, which might make the Eventide recorder more accessible.
MediaWorks is currently assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide is improving their software continually and they do this regularly to be sure that they could meet the demands of customers. If you want to understand more about MediaWorks, you may always read it on the MediaWorks tab to understand more of its features. You could speak with us if you want a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that will allow other NG911 to deposit and also get data like geo-location and call routing logs. This may permit the other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that could hook you up to the NexLog Recorder. You may access this through the web browser within the secure network of the agency or over the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks enables you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would permit you to make quick call browsing and replay, and it is going to include an advanced two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software allows you to organize groups of connected calls into saved incidents. Every incident will actually be available for management on a committed tab together with a graphical timeline view. This can enable you to manage multiple incidents in one screen.
If the additional calls are already located, they're going to be copied immediately through an existing incident and allow you to build-up a complete set of appropriate media or calls. To guarantee that it would be easier in the future, incidents could be saved remotely on the source 911 recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the items that we deliver and also the personal experience as consumers. We always pay attention to your satisfaction and we're going to do the best that we can to make sure that you are going to be pleased with the units.
We've got skilled engineers that are very professional and they provide terrific service and product installation in Lake City, FL.
We have service departments which are already ready to manage the system together with the professional knowledge of the team. If you'll install new wiring and repair the existing installations, we can combine our efforts with you to ensure that you could have a specialist system.
Service
Quality recording solutions can offer multiple service agreements in Montgomery, AL to help suit the requirements of the agency. Our typical offerings will commonly fall into 3 groups, but we can create custom maintenance plans that would fit the needs of the consumers.
Standard
The regular service agreement would really cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor will be included. You can also expect software updates and 24/7 remote monitoring and the service charge will simply be incurred outside of the corporation hours.
Telephone/Remote
This kind of service agreement covers remote support and offers access to the help desk as well. There could be some software improvements and remote monitoring. With this plan, a service charge could be incurred for on-site service and the customer could have to pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it would cover all the service and full access to our help desk 24 hours a day and 7 days per week. The Software updates can be available as well as 24/7 monitoring. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions will offer complimentary web training over the warranty period to guarantee that the team would have the knowledge in using the software. We undoubtedly want you to enjoy using our products so we're going to ensure that you'll be confident in using these tools. We will offer you with on-site training at enough time of installation and offer web-training over the first-year warranty and while it's under service contract.
On the sessions, you and the whole team could be guided in the process and find out about the features of the software. Our principal goal is to actually help you use the product easily and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the voice logger as technology ages. We also offer reconditioned systems which are refurbished to the original performance specifications. To find out more about this, call us right now.