Quality Recording Solutions Provide Best Suggestions On Digital Logging Recorders In Huntsville, Alabama
Our mission right here at Quality Recording Solutions is to offer a safe community to all and to provide support to public safety specialists. We want to do all these with the use of customized and friendly services and all of it'll be feasible with our up-to-date, inexpensive and dependable voice and data recording samples meant for public safety and support agencies situated in the Southeast.
We are giving our wide range of experience with regards to serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you may anticipate that we've got everything that the agencies in Albany, GA.
The History And Culture Of The organization
Quality Recording Solutions was actually founded in 2000 and it has developed in Roswell, Georgia. The company has always preserved its core values, strong devotion to family values, hard work and also work balance for all the employees.
This is actually the explanation why the company has long been flourishing over the years. We know that taking care of a happy and satisfied team of experts may result in higher quality service and customer relations. We have more than 4 decades of experience in this industry and our team members are definitely beloved and trusted leaders in the public safety community in the Southeast. Essentially, responders, officials and also telecommunicators know who we're.
The value of the corporation will actually start on the culture and personal relationships with the customers. We can offer unparalleled technical and individualized customer service while we provide what we do. We are going to always keep our growth concentrated and intentional and we are going to also focus on quality.
We've got been giving a stellar product line in the Eventide Recording Equipment. We're giving solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration. QRS is also supporting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also offer support and parts for longer than 7 years.
You will be able to confirm our website to know more about us and our products and services. We also enjoy giving back to the folks that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer sites.
Service Area
We are serving several businesses in the states of Alabama and Georgia and we will expand to Tennessee, Florida and Mississippi. We are very eager to share and provide our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences with regards to industry, sales and leadership. Before he founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Because of the interests, talents and experiences that he had, he became an incredible leader and he was able to bring many things on the table that can encourage the team. His favorite piece of assistance is: take care of your clients or somebody else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to provide the demands of our consumers and he is also the one that handles our team to ensure that everything will be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even if he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more about how to give terrific services to clients.
Mark Maier
Mark is known as our fearless Service Manager and he is also the backbone of the company. He is known as a multi-tasker and he guarantees that our technology can be updated and running efficiently. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is extremely trustworthy and he is always inspired in his work since he understands that the a playback of a call can surely help somebody else.
The items:
Eventide
Do you want to seek out an easy to use recording solution that's both reliable and secure? You don't have to go elsewhere since the Eventide recording solutions is what you need.
These recorders are easy to use over the help of MediaWorks software and you can also access this online or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and much more. Eventide can improve continuously on a regular basis to be sure that they're going to meet the demands of the buyers. If you want to find out more about MediaWorks, you could read this on the MediaWorks tab to understand its features. If you'd like to have a live demo of the product, you could call us right now.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that would allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This may actually let the other NG911 subsystems to obtain a recorded media incident with RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that would hook you up to your NexLog Recorder. You are going to be able to gain access to this through the web browser in the secure network of your agency or through the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software could also allow you to make quick call replay and browsing and this may also include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of related calls on the saved incidents. The incidents can be managed with a dedicated tab together with a graphical timeline view. This will allow you to control multiple incidents in just one screen. When the additional calls are located, they're going to be copied in an existing incident and enable you to create a complete set of relevant calls or media.
If you'd like to make certain that it is going to be easier, incidents could be saved remotely on the source 911 recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the items that we deliver and also the personal experience as clients. We consider your satisfaction more than anything else and we are going to do everything to make sure that you are going to be pleased and your units could be installed.
We unquestionably have the best and the most skilled engineers that could provide fantastic service and product installation in Florence, AL.
We've got service departments that are already ready to manage the system along with the professional expertise of the team. If you are going to install new wiring and repair the existing installations, we can combine our efforts with you to be sure that you could have a professional system.
Service
Quality Recording Solutions will offer multiples of service agreements in Chattanooga, TN to suit the demands of your agency.
Our common offers are actually divided into 3 groups that is mentioned below, but we're going to be able to create custom maintenance plans which will fit your needs.
Regular
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor can be included. You may even anticipate software improvements and 24/7 remote monitoring. Any request outside of business hours will be subjected to a service charge.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There will also be software improvements included and remote monitoring. With this plan, a service charge can be incurred for on-site service and the buyers will pay money for the parts.
Premium
For the premium service agreement, it is like an extension of the first-year warranty. It will cover all service and full access to our help desk 24 hours a day and 7 days each week. Software updates and also 24/7 monitoring will also be included on the premium package. You don't have to worry about anything because everything is covered.
Training
Quality Recording Solutions will be able to offer web training throughout the warranty period to make certain that you and your team would know how to use your software.
We will always want you to enjoy the experience with the products that we're providing so we are going to do what we can to ensure that you can be confident in using these tools and make it an asset for your agency.
To do this, we're going to provide on-site training at the time of the installation and we could also provide web-training on the first-year warranty and while under service contract.
Over the sessions, you and the team will be guided throughout the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably provide services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of voice recorders as technology ages. You could also call us to learn more about this.