QRS (Quality Recording Solutions) Offer Professional Guidance On Call Loggers In Knoxville, Tennessee
Our mission at Quality Recording Solutions is to actually offer a more secure community for everyone and to support public safety experts. We wish to attain all these through individualized and friendly services. All of these can be feasible through our up-to-date, dependable and inexpensive voice and data recordings for all the public safety and support agencies found at the Southeast.
We have a wide range of experience in helping and serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so we have the best equipment to manage and offer the needs of agencies in Johnson City, TN.
The History And Culture Of The organization
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The corporation preserved its values over the years and their determination to the tough work and work balance of their employees.
For all these years, the organization has flourished because of these values. We know the nurturing a satisfied and happy team of experts can bring better quality service and customer relations. We have more than 4 decades of experience in this industry and our team members are surely beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know a lot of things about us.
The value of the corporation starts on the culture and personal relationships with the clients. We can unquestionably offer unparalleled technical and customized customer service while we are providing what we do. We will always keep our growth concentrated and intentional and we're going to also concentrate on quality.
We have been providing a stellar product line in the Eventide Recording Equipment. We're giving solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration. QRS is also aiding legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We're going to be able to offer support and parts for more than 7 years.
You could always check our website to know more about us and our products and services. We might also enjoy giving back to the individuals that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by honoring the dispatches with the aid of giveaways and contributions to customer websites and festivities.
Service Area
We're serving different organizations in the states of Alabama and Georgia and we will expand to Tennessee, Florida and Mississippi. We're very eager to share and offer our quality products and services with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founder of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is a dynamic member of NENA and APCO and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Fundamentally, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the corporation as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. The best piece of assistance that John typically says is: take care of your customers or someone else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is dedicated to meet the demands of the consumers to the best of his ability and he always deals with our team to be sure that everything could be correctly implemented. Alex is also referred to as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to make certain that the products that we offer can meet the requirements of the clients.
Mark Maier
Mark is referred to as our fearless Service Manager and he is also the backbone of the organization. He is referred to as a multi-tasker and he guarantees that our technology would be up-to-date and running effectively. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is inspired in his work since he sees that the playback of a call can help somebody else.
Our Products:
Eventide
Do you wish to search for a secure, reliable and simple to use recording solution? You don't have to look elsewhere because Eventide recording solutions is what you are looking for.
These recorders are really easy to use with the help of the MediaWorks software and it's going to be accessible through the internet or your desktop application, which would make the Eventide recorder more accessible.
MediaWorks can support integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and much more. Eventide enhances its software regularly to help meet the demands of the clients and also the QRS will keep the system up-to-date.
To learn more about MediaWorks, you may always read it on the MediaWorks tab to understand the capabilities of this software. You can call us now if you really need to set up a live demo of the product and we're going to show how will help you.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This type of service may also permit other NG911 subsystems to get an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that would enable you to connect your NexLog Recorder. You could access it through the web browser in the secure network of the agency or over the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks may help you search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browse and this may include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software might be a good help when organizing groups of connected calls on the saved incidents since every incident will unquestionably be managed through a committed tab along with its graphical timeline view. This can absolutely be an excellent strategy to deal with different incidents in one screen.
When the additional calls are located, they would be copied in an existing incident and allow you to develop a complete set of appropriate media or calls. If you would like to have an easier time, the incidents might be saved remotely on the source Call logger.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we're always dedicated to the products that we deliver and also your personal experience as consumers. Your satisfaction is always essential to us and we're going to do everything to make sure that you will be pleased and your units will be installed appropriately. We have skilled field engineers that takes pride in their speedy service and product installation in Dothan, AL.
The service department will invariably be prepared to take care of the system together with the professional expertise of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make sure that you will be equipped with a specialist system.
Service
Quality Recording Solutions will be able to offer multiple service agreements in Murfreesboro, TN to help suit the requirements of the agency. Our offerings usually fall into 3 different classes, but we're going to be able to create a custom maintenance plan that might fit your needs.
Standard
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, the parts and labor are included. You may expect software updates and also 24/7 monitoring and the service charge will just be incurred if you will avail this outside of business hours.
Telephone/Remote
This service agreement will cover remote support and offer access to the help desk. There will be some software improvements and remote monitoring. With this plan, a service charge can be incurred for on-site service and the customer can have to pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it will cover all the service and full access to our help desk 24 hours a day and 7 days each week. The software updates may also be available. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solution will offer you with the best web training over the warranty period. This will ensure that you and your team can use the software to its full potential.
We will always want you to enjoy the experience with the items that we are offering so we will do what we can to be sure that you can be confident in using these tools and make it an asset for your agency.
To do this, we will offer on-site training at enough time of the installation and we could also offer web-training on the first-year warranty and while under service contract.
On these sessions, you and your team could be lead step by step through the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the service needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We provide service contracts to help maintain the performance of the voice recorder as technology ages.
We also offer reconditioned systems that have been refurbished to the original performance specifications. To learn more information about the service, you can contact us at this time.