QRS (Quality Recording Solutions) Give You Very Best Advice About Eventide Recorders In Chattanooga, Tennessee
Our principal mission right here at Quality Recording Solutions is to offer a safer community for everybody and to offer support to public safety professionals. We wish to do all these with the use of personalized and friendly services and all of it is going to be feasible with our updated, inexpensive and trusted voice and data recordings meant for public safety and support companies situated in the Southeast.
We are offering our wide range of experience when it comes to serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you can anticipate that we have everything that the organizations in Atlanta, GA.
History And Culture Of The company
Quality Recording Solutions was actually founded in Roswell, Georgia in year 2000. The organization has always been focused on its core values as well as its devotion to family values. They also consider the hard work and work balance for all their employees as they know that looking after a happy and satisfied team of professionals can offer them with better service quality and customer relations. We already have over 4 decades of experience in this market and we also have team members which are trusted and beloved leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we're.
The value of the company is actually on the culture and personal relationships with our customers. We can provide the best personalized and technical customer service while doing what we can do. We're going to always keep our growth deliberate and targeted and we will concentrate on the quality of the services as well. We've got been providing an incredible product line in the Eventide Recording Equipment.
Our solutions actually include the providing of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers.
QRS is currently aiding legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for all these products for a minimum of 7 years.
If you'd like to learn more about this, you may check our website. Our products and services are all there so you can check it out.
We're also known to give back to the community by joining and serving conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week over the remembering of dispatches by method of special gifts and contributions to festivities.
Service Location
We're giving different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality products and services.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he actually launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a great and exceptional leader and he also brought lots of things on the table to help encourage the team members. His favorite piece of assistance is: take care of your buyers or somebody else will.
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to provide the demands of the consumers and he is also the one who deals with our team to make certain that everything will be correctly implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even when he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more about how to give fantastic services to buyers.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is known for being a multi-tasker and he always makes sure that our technology is updated and running efficiently. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is extremely dependable and he is always inspired in his work since he knows that the a playback of a call can surely help someone else.
Our Products:
Eventide
Do you want to look for a secure, reputable and easy to use recording solution? You don't have to look anywhere else since Eventide recording samples is what you need.
These recorders are very simple to use over the MediaWorks software and it may be accessed over the web or desktop application, which will make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the requirements of the customers and we're QRS will keep your system updated.
To learn more about MediaWorks, you can read it on the MediaWorks tab to learn about the capabilities of this software. You can contact us if you would like to set up a live demo of the product and we're going to show you how we can suit your needs.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This kind of service can permit other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will connect you to your NexLog Recorder. You will be able to access this over the web browser in the secure network of your agency or through the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks will allow you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browsing and this can include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of connected calls when it comes to the saved incidents. All incidents can be managed with a devoted tab along with a graphical timeline view. This may allow you to deal with multiple incidents in only one screen. When additional calls are already located, they'd be copied in an existing incident and enable you to construct a complete set of relevant calls or media.
If you would like to make certain that it will be easier, incidents might be saved remotely on the source digital logging recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we're delivering and the personal experience of consumers. We always pay attention to your satisfaction and we will do the best that we can to make certain that you will be pleased with the units.
We've got the best engineers that can offer great service and product installation in Valdosta, GA.
We've got service departments which are already ready to deal with the system together with the professional knowledge of the team. If you're going to install new wiring and repair existing installations, we will combine our efforts with you to ensure that you are going to have a professional system.
Service
Quality Recording Solutions can offer multiples of service agreements in Birmingham, AL to suit the requirements of your agency.
Our common offers fall into one of the 3 classes mentioned below, but we can create custom maintenance plans that might fit your needs.
Standard
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor will be included. You have to also anticipate software improvements and 24/7 remote monitoring. A service charge will be incurred for any service requested outside of business hours.
Telephone/Remote
This kind of service agreement covers remote support and provides access to the help desk. There will also be software updates included along with remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the clients would pay for the parts.
Premium
As for the premium service agreement, it's the full extension of the first-year warranty. It's going to cover all service and full access to our help desk 24 hours a day and 7 days each week. Software improvements and also 24/7 monitoring can also be included on the premium package. Everything is covered so you will not need to think about anything else.
Training
Quality Recording Solutions can provide the best complimentary web training in the warranty period to ensure that the team can have the knowledge to use the software. We want you to enjoy using the products that we provide so we can guarantee that you are going to be confident in using the tools. We're going to provide you with on-site training at enough time of installation and provide web-training throughout the first-year warranty and while it is under service contract.
During these sessions, you and your team would be guided step by step with the features of the software. Our goal is for you to make use of the product feeling at ease and you totally know the features of the product.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always provide services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of voice loggers as technology ages. To learn more about this, you may call us directly.