QRS (Quality Recording Solutions) Provide You Top Info About 911 Recorders In Augusta, Georgia
Our mission here in Quality Recording Solutions is to make the neighborhoods a safer place, offer support to the public safety specialists and to accomplish these through the best services feasible. We might make this possible by supplying up-to-date, inexpensive, efficient and dependable voice and data recording solutions to public safety and support agencies in the Southeast.
We've got lots of experience in assisting and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government facilities and more so you could expect that we have the correct equipment to provide the requirements of any companies in Savannah, GA.
The History And Culture Of The organization
Quality Recording Solutions was actually created in 2000 and it has developed in Roswell, Georgia. The corporation has always preserved its core values, strong devotion to family values, difficult work and also work balance for all the employees.
This is the reason why the company has always been flourishing over the years. We know the nurturing a fulfilled and happy team of professionals can bring higher quality service and customer relations. We've got more than 4 decades of experience in this industry and our team members are surely beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know many things about us.
The value of the business will begin on the culture and personal relationships with your consumers. We may offer unparalleled technical and individualized customer service while we offer what we do. We have always kept our growth focused and deliberate and we are always concentrating on quality more than anything else.
We have been giving a stellar product line in the Eventide Recording Equipment. We are giving solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration. QRS is also assisting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also offer support and parts for no less than 7 years for all our products.
You could take a look at our website to understand more about us, our product and the services that we offer. We may also enjoy giving back to the individuals that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through special gifts and contributions to festivities at customer websites.
Service Location
We provide services to several companies located in Alabama and Georgia and we want to expand to Tennessee, Mississippi, and Florida. We are very eager to give you the best quality products and services.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also an active member of NENA and APCO and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Generally, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these variety of talents, interests and experiences, John definitely leads the business in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your consumers or somebody else will!
Alex Spencer
Alex is presently the Regional Vice President of Quality Recording Solutions and he was recognized to handle customer experience from the initial planning and also produces surveys to installation and training. He is very committed to what he is doing and he provide the requirements of the customers and also the one who deals with our team to ensure that everything could be implemented properly.
Alex is currently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to ensure that they can offer the requirements of the consumers at all times.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the corporation. He is referred to as a multi-tasker and he guarantees that our technology would be up to date and running efficiently. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is extremely reliable and he is always inspired in his work since he understands that the a playback of a call can absolutely help someone else.
Our Products:
Eventide
Do you would like to find a recording solution that is simple to use, secure and reliable? You do not have to look anywhere else since Eventide recordings is what you need.
These recorders are incredibly simple to use over the MediaWorks software and it could be accessed through the web or desktop application, which can make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide improves its software regularly to help meet the demands of the buyers and also the QRS will keep the system updated.
To understand more about MediaWorks, you could read it on the MediaWorks tab to understand about the capabilities of this software. You could contact us if you would like to set up a live demo of the product and we're going to show you how we can suit your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support stadnards-compliant NG911 event logging web service which could enable other NG911 to deposit and retrieve data like geo-location and call routing logs. This may allow the other NG911 subsystems to actually obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that can hook you up to your NexLog Recorder. You can access this through your web browser and in your secure network or also using your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks permits you to find, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can allow you to make call browsing and replay quickly and this may include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay and many more.
MediaWorks PLUS software may also enable you to organize groups of associated calls into saved incidents. Every incident can always be managed on a focused tab along with its own graphical timeline view. This will enable you to handle different incidents in one screen.
When the additional calls are located already, they're going to surely be copied through an existing incident and allow you to build-up a complete set of related media or calls. To make sure that it's going to be easier, incidents can invariably be remotely saved on the source Call logger.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we're delivering and also the personal experience as buyers. We pay attention to your satisfaction and we will do everything to ensure that you'd be pleased and your units will be installed. We've got skilled engineers who are proud of their terrific service and product installation in Lake City, FL.
We also have service departments that are ready to manage your system together with the professional knowledge of your team. By installing the new wiring and repairing the existing installation, we're going to combine our efforts to be sure that you may have a professional system.
Service
Quality Recording Solutions could be able to offer multiple service agreements in Tupelo, MS to suit the needs of the agency. Our offerings generally fall into 3 classes, but we can offer custom maintenance plans that may fit the demands of the consumers.
Normal
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor could be included and you may anticipate that the software updates and 24/7 monitoring is there. The service will only be charged outside of business hours.
Telephone/Remote
This service agreement will unquestionably cover remote support and offer access to the help desk. There can also be software improvements and remote monitoring. With this kind of plan, a service charge can be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would show that it will cover all the service and provide full access to the help desk 24 hours a day and 7 days a week. Software improvements will certainly be available and 24/7 monitoring. You are going to not need to think about the parts and labor since they are all included.
Training
Quality Recording Solutions may also provide complimentary web training throughout the warranty to period to be sure that you and the team will be equipped to utilize your software to its full potential.
We always want you to enjoy the experience with the items and we're going to do everything to ensure that you are going to be confident in using the tools that you need to make it an asset for your agency's daily tasks.
To do this, we're going to offer on-site training at the time of the installation and we may also provide web-training on the first-year warranty and while under service contract.
During the sessions, you and the team will be guided through the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to give the service required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can also provide service contracts to maintain the performance of the radio recorder as technology ages.
We also provide reconditioned systems that have been refurbished to the original performance specifications. You may contact us to learn more info on the service and purchasing of the refurbished systems.