Quality Recording Solutions Offer You Very Best Recommends Covering Telephone And Radio Loggers In Hattiesburg, MS
Our mission right here at Quality Recording Solutions is to help to make the neighborhoods a much safer place, aid the public safety professionals and to attain all of this through personalized and friendly services. We can make it probable by providing up-to-date, trustworthy, affordable and efficient voice and data recording samples to all the public safety and support organizations found at the Southeast.
We've got a lot of experience in helping and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government establishments and more so you could expect that we've got the right equipment to give the requirements of any companies in Cookeville, TN.
The Company's History And Culture
Quality Recording Solutions was actually founded in 2000 and it has actually developed in Roswell, Georgia. The company always followed its value and also their strong devotion to family.
They pay attention to the difficult work and work balance of their employees. They totally realize that taking care of a happy and fulfilled team of specialists may help bring higher quality service and customer relations so they have been concentrating on this aspect.
We have over 40 years of experience in this industry and we have team members that are beloved and trusted leaders in the public safety community in the east. If you'll ask around the neighborhood, responders, officials and telecommunicators know who we're.
The value of the organization starts on the culture and personal relationships with customers. We can undoubtedly provide unparalleled technical and individualized customer service while we are doing what we do. We always kept our growth intentional and targeted and we are focusing on quality. We've got been providing a stellar product line in the Eventide Recording Equipment. Our present solutions provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to existing products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also offer support for the merchandise for 7 years.
You have to check our website to understand more about us, the products that we offer and the services that we offer. We even enjoy giving back to the community by supporting conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week by honoring the dispatchers with our giveaways and contributions to festivities.
Service Area
We serve various organizations in the states of Georgia and Alabama and we will continue to expand to Tennessee, Florida and Mississippi. We are very eager to share and provide our quality products and services with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also a dynamic member of NENA and APCO and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Fundamentally, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the business as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. John's favorite piece of advice is: take care of your customers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience originating from the initial planning and produces surveys to installation and training.
He is devoted to meet the demands of the consumers to the best of his ability and he always handles our team to make sure that everything will be properly implemented. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to make certain that the merchandise that we offer can meet the requirements of the buyers.
Mark Maier
Mark is referred to as a fearless Service Manager and the backbone of the corporation. He was known for being a multi-tasker and he always guarantees that our technology is up to date and running appropriately.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is very dependable and he can inspire others through his work as he knows that a playback will help somebody.
Our Products:
Eventide
Do you would like to find a recording solution that is easy to use, secure and reputable? You don't have to look anywhere else since Eventide recordings is what you need.
These recorders are very simple to use over the MediaWorks software and it could be accessed through the web or desktop application, which might make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide improves its software regularly to help meet the demands of the customers and also the QRS will keep the system up-to-date.
If you would like to learn more about MediaWorks, you may read it on the MediaWorks tab and find out about the features of the software. You can call us now if you will need to set up a live demo of the product and we will show how can help you.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This kind of service can also permit other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that may connect you to your NexLog Recorder. You'll be able to access this through the web browser in the secure network of your agency or over the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software might also allow you to make quick call replay and browsing and this may also include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will permit you to organize groups of linked calls when it comes to the saved incidents. All incidents can be managed with a committed tab along with a graphical timeline view. This can enable you to control multiple incidents in one screen. Once the additional calls are located, they're going to be copied in an existing incident and allow you to create a complete set of relevant calls or media.
If you'd like to make sure that it'll be easier, incidents might be saved remotely on the source digital logging recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the items that we supply and also the personal experience of our buyers. We consider your satisfaction more than anything else and we will do everything to make certain that you will be pleased and your units will be installed.
We've got skilled engineers which are very professional and they provide wonderful service and product installation in Waycross, GA.
We presently have service departments that are prepared to deal with the system together with the professional expertise of the team. If you'll install new wiring and repair existing installations, we can combine our efforts with you to ensure that you may get a specialist system.
Service
Quality Recording Solutions can unquestionably offer multiples of service agreements in Hattiesburg, MS to suit the needs of your agency.
Our common offers are actually divided into 3 groups that is mentioned below, but we're going to be able to create custom maintenance plans that could fit your needs.
Regular
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor can be included. You need to also anticipate software improvements and 24/7 remote monitoring. Any request outside of business hours can be subjected to a service charge.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There can be some software updates included as well as remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the consumers would pay money for the parts.
Premium
For the premium service agreement, it is like an extension of the first-year warranty. This can cover all service and full access to our help desk 24 hours a day and 7 days each week. Software updates and also 24/7 monitoring will also be included on the premium package. You do not have to worry about anything because everything is covered.
Training
Quality Recording Solutions can provide the best complimentary web training in the warranty period to make sure that the team might have the knowledge to use the software. We definitely want you to enjoy using our products so we are going to make sure that you would be confident in using these tools. We will offer you with on-site training at enough time of installation and provide web-training throughout the first-year warranty and while it's under service contract.
On the sessions, you and the whole team could be guided in the process and learn about the features of the software. Our primary goal is to actually help you use the product effortlessly and understand all its features.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can offer you with service contracts so you could maintain the performance of your voice recorder as technology ages.
We also provide reconditioned systems that have been refurbished to the original performance specifications. To learn more information about the service, you could contact us today.