QRS (Quality Recording Solutions) Give Good Guidance Covering Telephone Recorders In Knoxville, Tennessee
Our mission here at Quality Recording Solutions is to provide a safer community for all and to help support public safety specialists. We want to do these through the help of personalized and friendly services. All of these can be probable with our up-to-date, dependable and inexpensive voice and data recordings for public safety and support companies in the Southeast.
We've got a wide range of experience in aiding and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we've got the best equipment to deal with and offer the demands of organizations in Cookeville, TN.
History And Culture Of The business
Quality Recording Solutions was actually launched in Roswell, Georgia in year 2000. The organization has always been focused on its core values as well as its devotion to family values. They also consider the difficult work and work balance for all their employees because they realize that taking care of a happy and fulfilled team of professionals can offer them with better service quality and customer relations. We've got more than forty years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. As a matter of fact, if you would ask around, responders, officials and telecommunicators know who we are.
The value of the corporation is on the culture and personal relationships with clientele. We may offer you the best technical and customized customer service and do what we can. We keep our growth intentional and targeted and we are going to also concentrate on quality services above all else. We have been providing a stellar product line in the Eventide Recording Equipment.
Our solutions include the providing of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers.
QRS is currently assisting legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for all these products for at least 7 years.
If you'd like to learn more about this, you could check our website. We've got services and products included there.
We also give back to our community by means of aiding or working with the conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week over the honoring of dispatches by method of special gifts and contributions to festivities.
Service Area
We're serving several companies in the states of Alabama and Georgia and we will expand to Tennessee, Florida and Mississippi. We are already excited to share and provide our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He is also referred to as a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is an incredible and exceptional leader and he has brought a lot of things on the table to encourage every member of the team.
The favorite piece of assistance that John always says is: take care of your clients or someone else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is always devoted to meet the requirements of every customer to the best of his ability and he handles our team to make certain that they could implement everything correctly. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to make sure that the items that we offer can meet the requirements of the customers.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the business.
He is also an impressive multi-tasker and he keeps our technology up-to-date and ensure that everything runs perfectly. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is always inspired in his work since he recognizes that it would help other individuals.
The Products:
Eventide
Do you wish to hunt for an simple to use recording solution that's both trustworthy and secure? You don't need to go anywhere else since the Eventide recordings is what you need.
These recorders are simple to use over the help of MediaWorks software and you could also access this online or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks could also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide can enhance constantly frequently to make sure that they'll meet the demands of the customers. If you need to understand more about MediaWorks, you could read this on the MediaWorks tab to find out about its features. If you want to have a live demo of the product, you may call us right now.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This may definitely allow other NG911 subsystems to obtain a recorded media incident with the RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will connect you to the NexLog Recorder. You'll be able to get into it through the web browser and in your secure network or through the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks allows you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software may also permit you to make quick call browsing and replay and it could include an advanced two-dimensional graphical timeline view, instant recall mode, spoken time and date announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software may also enable you to organize groups of associated calls into saved incidents. Every incident can then be managed on a dedicated tab together with its very own graphical timeline view. This can allow you to manage multiple incidents in one screen.
If the additional calls are already located, they are going to be copied immediately through an existing incident and enable you to build-up a complete set of related media or calls. To guarantee that it will be easier in the foreseeable future, incidents may be saved remotely on the source 911 recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we're delivering and also the personal experience as clients. We always consider your satisfaction more than anything else and we will do everything to ensure that you will be pleased and your units will be appropriately installed. We also have the best engineers that take pride in their wonderful service and product installation in Rome, GA.
We also have service departments that are ready to handle your system along with the professional expertise of your team. By installing the new wiring and repairing the existing installation, we will combine our efforts to make certain that you may have a professional system.
Service
Quality Recording Solutions can provide the multiple service agreements in Pensacola, FL to suit the needs of the agency. Our offerings typically fall into 3 categories, but we may offer custom maintenance plans that will fit the requirements of buyers.
Standard
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor could be included and you can anticipate that the software improvements and 24/7 monitoring is there. The service will simply be charged outside of business hours.
Telephone/Remote
This service agreement will undoubtedly cover remote support and provide access to the help desk. You need to know that software improvements and remote monitoring are included. With this type of plan, a service charge would be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would show that it is going to cover all the service and offer full access to the help desk 24 hours a day and 7 days weekly. Software improvements will undoubtedly be accessible and 24/7 monitoring. You will not have to think about the parts and labor because they are included.
Training
Quality Recording Solutions could be able to offer complimentary web training throughout the warranty period to make certain that your team could have the knowledge to make use of the software. We will want you to enjoy the experience with the products so we will do everything to make certain that you'll be confident when you are using the tools. We are going to also make certain that we can provide on-site training at enough time of installation and provide web-training on the first-year warranty and while it is under service contract.
During these sessions, you and your team will be guided step by step over the features of the software. Our goal is to help you learn everything that you have to find out about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always provide services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of telephone recorders as technology ages. You could also call us to learn more about this.