Quality Recording Solutions Offer You Best Hints On 911 Recorders In Macon, Georgia
Our mission at Quality Recording Solutions is to actually provide a more secure community for everybody and to support public safety specialists. We wish to accomplish all these through personalized and friendly services. All of these will be probable with our up-to-date, trustworthy and inexpensive voice and data recordings for public safety and support businesses in the Southeast.
We have a wide range of experience in aiding and serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so we've got the best equipment to take care of and offer the needs of businesses in Johnson City, TN.
The Company's History And Culture
Quality Recording Solutions was actually founded in 2000 and it has actually developed in Roswell, Georgia. The organization always followed its value and also their strong devotion to family.
They also pay attention to the hard work and also work balance of their employees. They entirely realize that nurturing a happy and fulfilled team of professionals may help bring higher quality service and customer relations so they have been centering on this aspect.
We have more than 4 decades of experience in this industry and we've got team members that are trusted and beloved leaders in the public safety community in the east. If you're going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the business begins on the culture and personal relationships with clientele. We can surely provide unparalleled technical and individualized customer service while we're doing what we do. We always keep our growth concentrated and intentional and we are going to be concentrating on quality. We've got been supplying a stellar product line in the Eventide Recording Equipment. Our solutions are giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to existing products in communication centers. QRS can even support legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also offer support for the merchandise for 7 years.
You must check our website to understand more about us, the items that we offer and the services that we offer. We even enjoy giving back to the community by sponsoring conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week by honoring the dispatchers with our giveaways and contributions to festivities.
Service Location
We are supplying services to different organizations situated in Georgia and Alabama and we are expanding towards Florida, Tennessee and Mississippi. We are very eager to provide our terrific quality products and services to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also referred to as a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is a terrific and exceptional leader and he has brought many things on the table to encourage every member of the team.
The favorite piece of advice that John always says is: take care of your buyers or somebody else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is always committed to meet the requirements of every customer to the best of his ability and he handles our team to ensure that they could implement everything properly. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to make sure that product offerings at QRS will invariably meet the requirements of our buyers.
Mark Maier
Mark has always been referred to as a fearless Service Manager and the backbone of the corporation. He was a multi-tasker and he always guarantees that our technology is always running propelrty and up-to-date.
He already has 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is very trustworthy and he can inspire others through his work because he knows that a playback can help somebody.
The merchandise:
Eventide
If you'd like to locate an simple to use recording solution that is secure and reputable, you don't need to go elsewhere since Eventide recordings is here to help you. These recorders are really easy to use with the aid of MediaWorks software and you could access them on the web or through a desktop application, which would make the telephone and radio logger more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide is improving their software continuously and they do this regularly to ensure that they could meet the demands of consumers. If you would like to understand more about MediaWorks, you may read this on the MediaWorks tab to understand its features. You can speak with us if you want a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This will enable other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will hook you up to your NexLog Recorder. You'll be able to get into this through the web browser in the secure network of your agency or over the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can permit you to make a quick call replay and browsing and this may include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. When it comes to the saved incidents, MediaWorks PLUS software may help you organize groups of connected calls. Every incident can be managed through a focused tab along with its graphical timeline view. This can enable you to control multiple incidents in one screen. When additional calls are already located, they would be copied in an existing incident and enable you to build a complete set of related calls or media.
If you would like to ensure that it will be easier, incidents can be saved remotely on the source Call logger.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we are delivering and the personal experience of clients. We always pay attention to your satisfaction and we will do the best that we can to ensure that you will be pleased with the units.
We've got the best engineers which will offer wonderful service and product installation in Gainesville, FL.
We've got service departments which are already ready to handle the system along with the professional knowledge of the team. If you are going to install new wiring and repair existing installations, we're going to combine our efforts with you to ensure that you are going to have an expert system.
Service
Quality Recording Solutions can offer the multiple service agreements in Hattiesburg, MS to suit the needs of the agency. Our offerings usually fall into 3 classes, but we can offer custom maintenance plans that will fit the needs of customers.
Regular
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you could also anticipate software improvements and 24/7 remote monitoring and the service can be charged outside of the business hours.
Telephone/Remote
This kind of service agreement can cover remote support and also offer access to the help desk. You need to realize that software improvements and remote monitoring are included. With this plan, a service charge will simply be incurred for on-site service and the customer will require to pay money for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which implies that it may cover all the service and offer full access to the help desk 24 hours a day and 7 days every week. Software updates will certainly be available and 24/7 monitoring. You will not have to think about the parts and labor since they are included.
Training
Quality Recording Solutions could be able to offer complimentary web training over the warranty period to ensure that your team could have the knowledge to use the software. We always want you to enjoy this experience with the products so we will do everything to make certain that you're confident in using the tools. We will make sure that we will offer you with on-site training at time of installation and also provide web-training throughout the first-year warranty and While it's under service contract.
During the sessions, you and your team may be guided step by step through the features of the software. Our goal is to help you learn everything that you need to learn about the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can provide you with service contracts so you may maintain the performance of your voice recorder as technology ages.
We also provide reconditioned systems that have been refurbished to the main performance specifications. You will be able to contact us to learn more info on the service.