Quality Recording Solutions Provide Us Very Best Help About Voice Loggers In Tupelo, MS
Our mission right here at Quality Recording Solutions is to provide a safe community to all and to provide support to public safety experts. We are going to do all these through the use of individualized and friendly services and it is going to be feasible with our updated, trustworthy and inexpensive voice and data recording samples for public safety and support companies in the Southeast.
We are offering our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you may anticipate that we've got everything that the companies in Jacksonville, FL.
The History And Culture Of The company
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The company has preserved all its core values and provided work balance for all its employees.
This is actually the main explanation why the company has been flouring for all these years. We all know that in order to provide higher quality service and customer relations, we need to have a happy and fulfilled team of experts. We've got more than 40 years of experience in this industry and our team members are undoubtedly beloved and trusted leaders in the public safety community in the Southeast. Fundamentally, responders, officials and also telecommunicators know who we are.
The value of the company begins on the culture and personal relationships with the clientele. We may offer unparalleled technical and customized customer service while we provide what we do. We always kept our growth targeted and intentional and we focus on quality more than anything else.
We have been giving a stellar product line in the Eventide Recording Equipment. Our solutions can offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to existing products in communication centers. QRS also supports legacy Eventide products for example Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also provide support and parts for more than 7 years.
You will be able to confirm our website to know more about us and our services and products. We also enjoy giving back to the individuals that we serve by participating and supporting conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through giveaways and contributions to festivities at customer sites.
Service Area
We are serving different companies in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We're already excited to share and provide our quality products and services with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also an active member of APCO and NENA. He also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Generally, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the company as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. The best piece of assistance that John usually says is: take care of your customers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each customer experience from the initial planning and makes surveys to installation and training.
He is committed to meet the demands of the buyers to the best of his ability and he always manages our team to ensure that everything could be appropriately implemented. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can find out more about the needs of the customers and offer them with the best services and products.
Mark Maier
Mark is a fearless Service Manager and he is also known as the backbone of the organization. He was known for being a multi-tasker and he always guarantees that our technology is up-to-date and running appropriately.
When it comes to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He even worked in the communications unit of the Air Force National Guard. He is trusted and he is proven to inspire others through his work since he recognizes that a playback of a call can help someone else.
Our Products:
Eventide
Do you would like to find a recording solution that is easy to use, secure and reputable? You do not have to look anywhere else since Eventide recordings is what you need.
These recorders are really simple to use with the aid of the MediaWorks software and it'll be accessible on the internet or your desktop application, which will make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide increases its software regularly to help meet the demands of the buyers and also the QRS will keep the system up-to-date.
If you would like to understand more about MediaWorks, you can read it on the MediaWorks tab and discover more about the features of the software. You could call us today if you would like to set up a live demo of the product and we are going to show you what it may do.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This type of service may also permit other NG911 subsystems to receive an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that could hook you up to your NexLog Recorder. You are going to be able access this through the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks can enable you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browsing and this can include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of associated calls on the saved incidents. The incidents will be managed with a focused tab together with a graphical timeline view. This can help you manage multiple incidents in one screen. When the additional calls are located, they'd be copied in an existing incident and enable you to make a complete set of appropriate calls or media.
If you'd like to make certain that it is going to be easier, incidents could be saved remotely on the source Call logger.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the items that we deliver and also the personal experience of our buyers. We consider your satisfaction more than anything else and we're going to do everything to be sure that you'll be pleased and your units can be installed.
We have the best engineers which will offer great service and product installation in Tuscaloosa, AL.
We currently have service departments which are prepared to manage the system together with the professional expertise of the team. If you will install new wiring and repair existing installations, we can combine our efforts with you to make certain that you can get a specialist system.
Service
Quality Recording Solutions can be able to provide multiple service agreements in Biloxi, MS to help suit the demands of the agency. Our offers normally fall into 3 groups, but we might make custom maintenance plans based on your needs.
Normal
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, the parts and labor are included. You could expect software improvements and also 24/7 monitoring and the service charge will just be incurred if you will avail this outside of business hours.
Telephone/Remote
This service agreement will cover remote support and offer access to the help desk. There could be software improvements and remote monitoring. For this plan, there can be a service charge for on-site service and the customer would pay for the parts as well.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it would cover all the service and full access to our help desk 24 hours a day and 7 days per week. The software improvements may also be available. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions will offer the best complimentary web training in the warranty period to ensure that the team may have the knowledge to use the software. We want you to enjoy the use of our products so we will ensure that you are going to be confident to make use of these tools. We're going to offer you with on-site training at enough time of installation and offer web-training throughout the first-year warranty and while it's under service contract.
On the sessions, you and the whole team will be guided in the process and learn about the features of the software. Our primary goal is to actually help you use the product without difficulty and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always provide the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this for the customers to help maintain the performance of their telephone recorder as technology ages. You could also call us to know more about this.