QRS (Quality Recording Solutions) Offer You Very Best Guidelines On Digital Logging Recorders In Savannah, Georgia
Our mission at Quality Recording Solutions is to actually offer a safer community for everyone and to support public safety professionals. We want to do these with the help of customized and friendly services. These things would be probable because of our updated, affordable and trustworthy voice and data recording solutions meant for public safety and support companies in the Southeast.
We've got a wide range of experience in aiding and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we have the best equipment to manage and provide the needs of organizations in Jacksonville, FL.
The History And Culture Of The business
Quality Recording Solutions was actually launched in 2000 and it has developed in Roswell, Georgia. The company has maintained all its core values and provided work balance for all its employees.
For all these years, the company has flourished due to these values. We know the nurturing a satisfied and happy team of experts can bring better quality service and customer relations. We have more than 40 years of experience in this industry and our team members are undoubtedly beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the company begins on the culture and personal relationships with the clients. We can provide unparalleled technical and individualized customer service while we provide what we do. We've got always kept our growth focused and deliberate and we are always focusing on quality above all else.
We have been giving a stellar product line in the Eventide Recording Equipment. We are supplying solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration. QRS is also assisting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also offer support and parts for at least 7 years for all our products.
You'll be able to examine our website to know more about us and our services and products. We can also enjoy giving back to the folks that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by honoring the dispatches with the help of giveaways and contributions to customer sites and festivities.
Service Location
We're supplying services to different companies situated in Georgia and Alabama and we're expanding towards Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality services and products.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of APCO and NENA. He also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John definitely leads the organization in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. John's favorite piece of assistance is: take care of your clients or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience coming from the initial planning and makes surveys to installation and training.
He is very committed to meet the needs of the consumers with the best ability that he can muster and he handles our team to make certain that everything will be implemented smoothly. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to ensure that product offerings at QRS will always meet the requirements of our clients.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the business.
He is an incredible multi-tasker and he can also keep our technology up-to-date and ensure that everything will run effectively. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is trustworthy and he is always inspired in his work since he knows that he will help other people.
The Products:
Eventide
Are you trying to find an easy-to-use recording solution that's secure and trustworthy? You do not need to go anywhere else since the Eventide recordings is what you need.
These recorders are easy to use with the help of MediaWorks software and you could also access this online or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks can be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide can enhance constantly regularly to make certain that they will meet the demands of the customers. If you want to know more about MediaWorks, you can always read it on the MediaWorks tab to understand more of its features. You can definitely talk to us if you want have a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This service will be able to allow other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that may hook you up to the NexLog Recorder. You will be able to access it through your web browser and in your secure network or over the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks can allow you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can allow you to make call browsing and replay quickly and this may include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay and many more.
MediaWorks PLUS software permits you to organize groups of associated calls into saved incidents. Every incident can then be managed on a focused tab along with its very own graphical timeline view. This may allow you to handle multiple incidents in one screen.
If the additional calls are already located, they are going to be copied right away through an existing incident and allow you to build-up a complete set of relevant media or calls. To guarantee that it would be easier in the foreseeable future, incidents may be saved remotely on the source digital logging recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we're delivering and also the personal experience as buyers. We pay attention to your satisfaction and we are going to do everything to guarantee that you'll be pleased and your units could be installed. We also have the best engineers that take pride in their terrific service and product installation in Valdosta, GA.
We also have service departments that are ready to handle your system together with the professional expertise of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make certain that you are going to have a specialist system.
Service
Quality Recording Solutions will offer multiples of service agreements in Huntsville, AL to suit the demands of your agency.
Our common offers are actually divided into 3 classes that's mentioned below, but we are going to be able to create custom maintenance plans that could fit your needs.
Regular
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor will be included. Also, you may anticipate software improvements and 24/7 remote monitoring. A service charge can be incurred for any service asked for outside of business hours.
Telephone/Remote
This kind of service agreement covers remote support and provides access to the help desk. There can also be software updates included and remote monitoring. With this plan, a service charge will be incurred for on-site service and the clients will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It will cover all service and full access to our help desk 24 hours a day and 7 days each week. Software improvements and also 24/7 monitoring will be included. You will not need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions can be able to give web training throughout the warranty period to make certain that you and your team would know how to use your software.
We always want you to enjoy the experience with the merchandise and we are going to do everything to make sure that you are going to be confident in using the tools that you have to make it an asset for your agency's daily tasks.
To do this, we're going to provide on-site training at the time of the installation and we might also provide web-training on the first-year warranty and while under service contract.
During these sessions, you and your team can be taken step by step over the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We might also offer service contracts to maintain the performance of the radio recorder as technology ages.
We will even provide reconditioned systems that are actually refurbished to the original performance specifications. You are going to be able to contact us to find out more info on the service.