Quality Recording Solutions Offer Very Best Assistance About 911 Recorders In Jackson, Mississippi
Our primary mission at Quality Recording Solutions is to offer a safer community for everybody and to also support public safety professionals. We're going to do all these through the usage of customized and friendly services and it's going to be possible with our updated, reliable and affordable voice and data recording samples for public safety and support businesses in the Southeast.
We're giving our wide range of experience with regards to serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you can anticipate that we've got everything that the businesses in Atlanta, GA.
History And Culture Of The business
Quality Recording Solutions was founded in 2000 in Roswell, Georgia. The business has long been focused on its core values as well as its devotion to family values. They also consider the difficult work and work balance for all their employees because they know that looking after a happy and fulfilled team of experts will offer them with better service quality and customer relations. We have more than 40 years of experience in this industry and we also have team members that are beloved and trusted leaders in the public safety community in the southeast. If you will ask around, responders, officials and telecommunicators actually know who we're.
The value of the corporation will always be on the culture and personal relationships with the clientele. We will offer the best individualized and technical customer service while doing what we can do. We keep our growth intentional and concentrated and we will also concentrate on quality services above all else. We've got been giving a stellar product line in the Eventide Recording Equipment.
Our solutions actually include the giving of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to existing products in communication centers.
As of at this time, QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for a minimum of 7 years.
You could check your website to learn more about this. Our products and services are all there so you can check it out.
We're also proven to give back to the community by working with and serving conference events for the local chapters of APCO and NENA. We are going to celebrate National Public Safety Telecommunicators Week by remembering the dispatches by method of contributions and special gifts.
Service Location
We are supplying services to different companies situated in Georgia and Alabama and we are expanding towards Florida, Tennessee and Mississippi. We're very eager to offer our wonderful quality products and services to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is known as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been huge fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Because of the interests, talents and experiences that he had, he became a great leader and he was able to bring a lot of things on the table that could encourage the team. His favorite piece of advice is: take care of your clients or somebody else will.
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He is committed to his work and he offers the needs of the buyers. He is also the one that guarantees that everything can be effectively implemented.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it is better to be a student all enough time because he can easily know and offer the demands of the buyers.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the company.
He is an impressive multi-tasker and he always keeps our technology up to date and ensure that they're running effectively. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is always inspired in his work since he recognizes that it would help other individuals.
Our Products:
Eventide
Are you searching for an easy-to-use recording solution that's both secure and reliable? You don't have to look elsewhere because the Eventide recording solution is what you are trying to find!
These recorders are really simple to use with the aid of the MediaWorks software and it is going to be accessible over the internet or your desktop application, which will make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide increases its software regularly to help meet the demands of the consumers and also the QRS will keep the system updated.
To learn more about MediaWorks, you can read it on the MediaWorks tab to find out about the capabilities of this software. You may contact us if you want to set up a live demo of the product and we will show you how we can suit your needs.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This kind of service can permit other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may hook you up to your NexLog Recorder. You will be able to get into it using your web browser and in your secure network or over the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks can allow you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can enable you to make call browsing and replay quickly and this will include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay and many more.
MediaWorks PLUS software may even allow you to organize groups of connected calls to saved incidents. Every incident can then be managed on a committed tab together with its very own graphical timeline view. This will allow you to deal with multiple incidents in one screen.
When the additional calls are located already, they will surely be copied through an existing incident and allow you to build-up a complete set of relevant media or calls. To ensure that it will be easier, incidents can invariably be remotely saved on the source Call logger.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we are delivering and the personal experience of buyers. We consider your satisfaction above all else and we're going to do everything to make certain that you are going to be pleased and your units can be installed.
We have skilled engineers which are very professional and they provide great service and product installation in Waycross, GA.
We have service departments that are already ready to handle the system along with the professional expertise of the team. If you are going to install new wiring and repair existing installations, we will combine our efforts with you to ensure that you are going to have an expert system.
Service
Quality Recording Solutions will offer multiple service agreements in Huntsville, AL to help suit the requirements of the agency. Our offers usually fall into 3 categories, but we can make custom maintenance plans based on your needs.
Normal
The standard service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these days or hours, the parts and labor are included. You can also anticipate software updates and 24/7 remote monitoring and the service charge will simply be incurred outside of the business hours.
Telephone/Remote
This kind of service agreement covers remote support and offers access to the help desk as well. There will be software updates and remote monitoring. In this type of plan, a service charge could be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it will cover all the service and full access to our help desk 24 hours a day and 7 days weekly. The software improvements may also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions may also provide complimentary web training throughout the warranty to period to make certain that you and the team could be equipped to utilize your software to its full potential.
We're going to always want you to enjoy the experience with the items that we are offering so we are going to do what we can to make sure that you can be confident in using these tools and make it an asset for your agency.
To make this probable, we will offer you with on-site training at enough time of the installation and we are going to offer web-training on the first-year warranty and while under service contract.
Through the sessions, you and the team could be guided throughout the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We could also offer service contracts to maintain the performance of the radio recorder as technology ages.
We even provide reconditioned systems that are refurbished to the original performance specifications. You could contact us to learn more info on the service and purchasing of the refurbished systems.