QRS (Quality Recording Solutions) Provide You Good Ideas On Voice Recorders In Columbus, Georgia
Our principal mission here at Quality Recording Solutions is to provide a safer community for everybody and to offer support to public safety specialists. We wish to do all these with the usage of personalized and friendly services and all of it is going to be probable with our up-to-date, affordable and trustworthy voice and data recordings meant for public safety and support organizations situated in the Southeast.
We're offering our wide range of experience with regards to serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you may expect that we've got everything that the businesses in Columbus, GA.
The History And Culture Of The business
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The corporation has always maintained its core values, strong devotion to family values, hard work and also work balance for all the employees.
For all these years, the business has flourished due to these values. We know that nurturing a happy and satisfied team of experts can lead to higher quality service and customer relations. We've got more than 4 decades of experience in this industry and our team members are absolutely beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the corporation will actually start on the culture and personal relationships with the consumers. We can provide unparalleled technical and customized customer service while we do what we do well. We have always kept our growth focused and intentional and we're always concentrating on quality more than anything else.
We've got been giving a stellar product line in the Eventide Recording Equipment. Our solutions may offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to latest products in communication centers. QRS also supports legacy Eventide products such as Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also offer support and parts for longer than 7 years.
You may always check our website to understand more about us and our services and products. We also enjoy giving back to the people that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by remembering the dispatches with the aid of special gifts and contributions to customer websites and festivities.
Service Area
We serve several businesses in the states of Georgia and Alabama and we will continue to expand to Tennessee, Florida and Mississippi. We are already excited to share and offer our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is known as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been huge fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a great and exceptional leader and he also brought a lot of things on the table to help encourage the team members. His favorite piece of assistance is: take care of your clients or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience coming from the initial planning and produces surveys to installation and training.
He is always committed to meet the needs of every customer to the best of his ability and he deals with our team to be sure that they can implement everything effectively. Alex is also known as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to ensure that the merchandise that we offer can meet the requirements of the clients.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the business.
He is an impressive multi-tasker and he always keeps our technology updated and ensure that they're running effectively. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work as he knows that the playback of a call will help somebody.
The Products:
Eventide
Do you wish to hunt for an easy to use recording solution that's both reputable and secure? You do not have to go elsewhere because the Eventide recordings is what you need.
These recorders are simple to use with the aid of MediaWorks software and you may also access this online or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks might also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide can enhance consistently on a regular basis to make sure that they're going to meet the demands of the customers. If you would like to know more about MediaWorks, you could always read it on the MediaWorks tab to find out about its capabilities. You can unquestionably talk to us if you'd like have a live demo of the product.
The Latest Hardware Offerings Of Eventide
NexLog recorders will help support a standards-compliant NG911 event logging web service that could absolutely enable other NG911 subsystems to deposit and obtain data like geo-location and call routing logs. This type of service may also permit other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that would enable you to connect to your NexLog Recorder. You could always access this with the web browser in your secure network or through the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks can allow you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browse and this will include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can be a good help when organizing groups of related calls on the saved incidents since every incident will undoubtedly be managed through a dedicated tab along with its graphical timeline view. This can definitely be an incredible method to handle different incidents in one screen.
When additional calls are located, they're going to be copied in an existing incident and also allow you to create a complete set of related calls or media. If you'd like to have an easier time, the incidents can be saved remotely on the source 911 recorder.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the items that we deliver and the personal experience as consumers. We always consider your satisfaction more than anything else and we're going to do everything to ensure that you'll be pleased and your units will be properly installed. We also have skilled engineers that take pride in their wonderful service and product installation in Gainesville, FL.
We even have service departments which are ready to take care of your system along with the professional knowledge of the team. By installing the new wiring and repairing the existing installation, we're going to combine our efforts to make sure that you can have a specialist system.
Service
Quality Recording Solutions could be able to offer multiple service agreements in Huntsville, AL to help suit the requirements of the agency. Our offers usually fall into 3 categories, but we might make custom maintenance plans based on your needs.
Normal
The standard service agreement would cover the service and also the full access to our help desk during business hours. It would be from 8 am to 6 pm from Monday to Friday.
During these hours or days, the parts and labor would be included. You can also expect software improvements and 24/7 remote monitoring and the service charge will only be incurred outside of the business hours.
Telephone/Remote
This type of service agreement can cover remote support and provide access to the help desk. There would be some software improvements and remote monitoring. With this plan, a service charge can be incurred for on-site service and the customer may have to pay money for the parts.
Premium
The premium service agreement could be a full extension of the first year warranty. It means that it's going to cover the service and full access to the help desk 24 hours a day and 7 days every week. The Software updates will be available as well as 24/7 monitoring. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can allow you to provide complimentary web training during the warranty period to ensure that the team would have the knowledge to make use of the software. We want you to have fun and enjoy the experience with the products so we are going to make certain that you're confident in using the tools. We are going to also be sure that we can provide on-site training at the time of installation and provide web-training on the first-year warranty and while it's under service contract.
Over the sessions, you and your team may be guided step by step through the features of the software. Our primary goal is to help you go out feeling at ease because you already understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always offer services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of voice recorders as technology ages. To understand more about this, you can call us directly.