QRS (Quality Recording Solutions) Provide Us Very Best Guidelines About Call Loggers In Knoxville, Tennessee
Our mission at Quality Recording Solutions is to actually provide a safer community for everyone and to support public safety specialists. We want to do these through the help of personalized and friendly services. All of these will be feasible through our up-to-date, dependable and inexpensive voice and data recordings for all the public safety and support organizations located at the Southeast.
We've got a wide range of experience in assisting and serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so we have the best equipment to manage and provide the demands of businesses in Cookeville, TN.
History And Culture Of The business
Quality Recording Solutions was founded in 2000 in Roswell, Georgia. The organization has always been centered on its core values as well as its devotion to family values. They also consider the difficult work and work balance for all their employees since they realize that looking after a happy and fulfilled team of experts will offer them with better service quality and customer relations. We have more than 40 years of experience in this industry and we also have team members that are beloved and trusted leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we are.
The value of the company will invariably be on the culture and personal relationships with the clients. We can offer the best customized and technical customer service while doing what we can do. We always keep our growth targeted and intentional and we can concentrate on the quality of the services. We have been offering the best product line in the Eventide Recording Equipment.
Our solutions actually include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to existing products in communication centers.
QRS is presently aiding legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for no less than 7 years.
You may check your site to learn more about this. We have services and products included there.
We are also recognized to give back to the folks that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week over the honoring of dispatches by way of giveaways and contributions to festivities.
Service Location
We're supplying services to different agencies situated in Georgia and Alabama and we are expanding towards Tennessee, Mississippi, and Florida. We are very eager to provide you the best quality products and services.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Because of the interests, talents and experiences that he had, he became a great leader and he was able to bring a lot of things on the table that may encourage the team. His favorite piece of advice is: take care of your consumers or somebody else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also makes surveys to installation and training. He was also the one who can ensure that everything will work just fine. He is very dedicated to his work and he offers the needs of the buyers.
Alex is currently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even so, in spite of all the experience that he has, Alex thinks that being a student is better as you would find out about the needs and wants of individuals.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the organization.
He is also an impressive multi-tasker and he keeps our technology up-to-date and make sure that everything runs perfectly. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is always inspired in his work since he sees that the playback of a call can help someone.
The merchandise:
Eventide
Do you wish to look for an easy to use recording solution that's both reputable and secure? You don't need to go anywhere else since the Eventide recordings is what you need.
These recorders are easy to use over the help of MediaWorks software and you may also access this on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and much more. Eventide is constantly improving their software on a regular basis to be sure that they can meet the demands of the customers. If you'd like to know more about MediaWorks, you may always read it on the MediaWorks tab to understand about its capabilities. You may certainly talk to us if you would like have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that will allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This may actually allow the other NG911 subsystems to acquire a recorded media incident with RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will permit you to connect to your NexLog Recorder. You can always access this with the web browser in your secure network or through the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks can permit you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can be able to permit you to make a quick call and browse and it would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software may be a good help when organizing groups of related calls on the saved incidents since every incident will certainly be managed through a dedicated tab together with its graphical timeline view. This will permit you to handle multiple incidents in one screen.
When the additional calls are actually located, they can be copied in an existing incident and allow you create a complete set of related media or calls. If you would like to have an easier time, the incidents might be saved remotely on the source 911 recorder.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are always committed to the items that we supply and the personal experience as consumers. It's essential to fulfill our clients and we are going to do our best to do everything to be sure that you would be pleased and your units can be installed. We also have skilled field engineers that's very proud of their speedy service and product installation in Gainesville, FL.
The service department will invariably be prepared to take care of the system together with the professional knowledge of our team. By the installation of the new wiring and repairing existing installations, our team can team up with you to make certain that you will have a professional system.
Service
Quality Recording Solutions can be able to offer multiple service agreements in Montgomery, AL to help suit the needs of the agency. Our offers typically fall into 3 groups, but we may make custom maintenance plans based on your needs.
Normal
The normal service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these days or hours, all of the parts and labor can be included. You could also expect software improvements and 24/7 remote monitoring and the service charge will only be incurred outside of the business hours.
Telephone/Remote
This service agreement will cover remote support and offer access to the help desk. There can be software updates and remote monitoring. For this plan, there could be a service charge for on-site service and the customer would pay money for the parts as well.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it would cover all the service and full access to our help desk 24 hours a day and 7 days each week. The software updates will also be available. You'll not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions could also offer complimentary web training during the warranty to period to make sure that you and the team can be equipped to utilize your software to its full potential.
We will always want you to enjoy the experience with the items that we are offering so we're going to do what we can to make sure that you can be confident in using these tools and make it an asset for your agency.
To do this, we will provide on-site training at the time of the installation and we may also provide web-training on the first-year warranty and while under service contract.
During these sessions, you and your team will be taken step by step over the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably offer services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this for the consumers to help maintain the performance of their voice recorder as technology ages. To learn more about this, you can call us directly.