Quality Recording Solutions Give Us Very Best Recommends Covering Digital Logging Recorders In Chattanooga, TN
Our primary mission at Quality Recording Solutions is to offer a much safer community for everyone and to also support public safety experts. We wish to do all these with the usage of customized and friendly services and all of it is going to be possible with our up-to-date, affordable and trusted voice and data recordings meant for public safety and support companies situated in the Southeast.
We're providing our wide range of experience with regards to serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you could anticipate that we have everything that the organizations in Albany, GA.
History And Culture Of The organization
Quality Recording Solutions was actually founded in Roswell, Georgia in year 2000. The organization has always been focused on its core values as well as its devotion to family values. They also consider the hard work and work balance for all their employees as they know that looking after a happy and fulfilled team of experts can provide them with better service quality and customer relations. We've got more than 40 years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you will ask around, responders, officials and telecommunicators actually know who we're.
The value of the business is actually on the culture and personal relationships with our clients. We can offer you the best technical and individualized customer service and do what we can. We always keep our growth concentrated and deliberate and we can focus on the quality of the services. We've got been offering the best product line in the Eventide Recording Equipment.
Our solutions are supplying analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to latest products in communication centers.
QRS is currently assisting legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for all these products for no less than 7 years.
If you would like to understand more about this, you could check our website. We've got services and products included there.
We are also proven to give back to the folks that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week over the remembering of dispatches by way of special gifts and contributions to festivities.
Service Location
We are presently supplying services to different companies located in Georgia and Alabama and we are constantly expanding towards Florida, Tennessee and Mississippi. We're unquestionably excited to provide terrific quality services and products to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he created QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of NENA and APCO and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the company as an example. He has bring a well-rounded team and encourages every member to bring everything that they have including their perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your buyers or somebody else will!
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to offer the demands of our consumers and he is also the one that handles our team to guarantee that everything can be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to be sure that they can offer the demands of the customers all the time.
Mark Maier
Mark is a fearless Service Manager and he is also known as the backbone of the organization. He was a multi-tasker and he always makes sure that our technology is up-to-date and running effectively.
With regards to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He even worked in the communications unit of the Air Force National Guard. He is dependable and he is very inspired in the work he was in since he already knows that a playback might help someone else.
The merchandise:
Eventide
Are you looking for an easy to use recording solution that's secure and reliable? You don't have to go anywhere else since the Eventide recordings is what you require.
These recorders are simple to use over the help of MediaWorks software and you could also access this on the net or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and many more. Eventide is constantly improving their software frequently to be sure that they can meet the demands of the buyers. If you'd like to find out more about MediaWorks, you may read this on the MediaWorks tab to understand its features. You could unquestionably talk to us if you'd like have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This will allow other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that would connect you to the NexLog Recorder. You may access this through your web browser and in your secure network or also over the desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks enables you to find, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can enable you to make call browsing and replay rapidly and this can include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software can also allow you to organize groups of linked calls into saved incidents. Every incident can invariably be managed on a devoted tab together with its own graphical timeline view. This may enable you to handle multiple incidents in one screen.
If the additional calls are already located, they are going to be copied immediately through an existing incident and allow you to build-up a complete set of related media or calls. To guarantee that it will be easier in the foreseeable future, incidents could be saved remotely on the source digital logging recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we are delivering and also the personal experience as clients. We pay attention to your satisfaction and we're going to do everything to ensure that you would be pleased and your units could be installed. We also have skilled engineers that take pride in their fantastic service and product installation in Valdosta, GA.
We even have service departments which are ready to deal with your system along with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make sure that you are going to have a specialist system.
Service
Quality Recording Solutions will offer multiple service agreements in Huntsville, AL to help suit the needs of the agency. Our typical offerings will typically fall into 3 groups, but we can create custom maintenance plans that may fit the demands of the clients.
Normal
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, the parts and labor are included. You can also expect software updates and 24/7 remote monitoring and the service charge will simply be incurred outside of the business hours.
Telephone/Remote
This service agreement will cover remote support and provide access to the help desk. There can be some software updates and remote monitoring. In this kind of plan, a service charge can be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it would cover all the service and full access to our help desk 24 hours a day and 7 days per week. The software improvements and 24/7 monitoring will also be available. You will not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions may also offer complimentary web training during the warranty to period to make certain that you and the team can be equipped to utilize your software to its full potential.
We always want you to enjoy the experience with the items and we are going to do everything to make sure that you are going to be confident in using the tools that you must make it an asset for your agency's daily tasks.
To do this, we will make sure that we're going to provide you with on-site training at time of installation and we offer web-training throughout the first-year warranty and while under service contract.
During these sessions, you and your team will be taken step by step through the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We offer service contracts to help maintain the performance of the telephone recorder as technology ages.
We even offer reconditioned systems which are refurbished to the main performance specifications. To learn more information about the service, you could contact us at this time.