Quality Recording Solutions Give Very Best Tips Covering Call Loggers In Pensacola, FL
Our mission right here at Quality Recording Solutions is to help to make the communities a safer place, support the public safety specialists and to achieve all this through individualized and friendly services. We could make this feasible by supplying updated, inexpensive, efficient and dependable voice and data recording samples to public safety and support agencies in the Southeast.
We already have lots of experience in servicing police stations, finance institutions, fire stations, 911 centers, government establishments, hospitals and more so you could anticipate that we've got everything that you need to offer the needs of businesses in Albany, GA.
The History And Culture Of The organization
Quality Recording Solutions was actually founded in 2000 and it has developed in Roswell, Georgia. The organization has preserved all its core values and provided work balance for all its employees.
This is actually the explanation why the company has always been flourishing over the years. We understand the looking after a fulfilled and happy team of experts can bring higher quality service and customer relations. We've got more than 4 decades of experience in this industry and our team members are certainly beloved and trusted leaders in the public safety community in the Southeast. Fundamentally, responders, officials and also telecommunicators know who we're.
The value of the organization would really begin on the culture and personal relationships with the consumers. We may offer unparalleled technical and individualized customer service while we offer what we do. We're going to always keep our growth targeted and deliberate and we will also concentrate on quality.
We've got been providing a stellar product line in the Eventide Recording Equipment. Our solutions may offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to latest products in communication centers. QRS is also supporting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also provide support and parts for at least 7 years for all our products.
You can always check our website to learn more about us and our services and products. We also enjoy giving back to the individuals that we serve by participating and supporting conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through special gifts and contributions to festivities at customer websites.
Service Location
We offer services to different agencies positioned in Alabama and Georgia and we wish to expand to Tennessee, Mississippi, and Florida. We're very eager to give you the best quality products and services.
Meet The Key Members of The Team
John LoSchiavo
John is referred to as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of APCO and NENA. He also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Generally, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John surely leads the organization in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The best piece of advice that John normally says is: take care of your buyers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is always committed in providing the needs of customers and he also manages our team to make sure that everything will be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to make sure that they can offer the needs of the buyers all enough time.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the corporation. He is a multi-tasker and he always guarantees that our technology will be updated and effectively running. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is extremely trusted and he is always inspired in his work since he recognizes that the a playback of a call can certainly help someone else.
Our Products:
Eventide
Do you want to search for a secure, reputable and simple to use recording solution? You don't have to look elsewhere because the Eventide recording solution is what you're looking for!
These recorders are really easy to use over the help of the MediaWorks software and it is going to be accessible through the internet or your desktop application, which would make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the needs of the consumers and we're QRS will keep your system updated.
If you'd like to learn more about MediaWorks, you can read it on the MediaWorks tab and discover more about the features of the software. You may call us today if you would like to set up a live demo of the product and we are going to show you what it can do.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support stadnards-compliant NG911 event logging web service which will enable other NG911 to deposit and obtain data like geo-location and call routing logs. This may actually let the other NG911 subsystems to acquire a recorded media incident with RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that might allow you to connect your NexLog Recorder. You'll be able to get into this through the web browser in your secure network or through the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks can allow you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browse and this will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software will be a terrific help to organize groups of linked calls on the saved incidents because every incident can be managed through a committed tab along with its graphical timeline view. This may allow you to deal with multiple incidents in one screen.
When the additional calls are located, they'd be copied in an existing incident and allow you to construct a complete set of appropriate media or calls. If you would like this make this easier, incidents can be saved remotely on the source 911 recorder.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the merchandise that we supply and the personal experience as clients. We pay attention to your satisfaction and we will do everything to ensure that you would be pleased and your units can be installed. We have skilled engineers who are proud of their terrific service and product installation in Florence, AL.
We also have service departments which are ready to manage your system along with the professional knowledge of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make sure that you'll have a specialist system.
Service
Quality Recording Solutions will offer multiples of service agreements in Huntsville, AL to suit the demands of your agency.
Our common offers fall into one of the 3 classes mentioned below, but we can create custom maintenance plans that might fit your needs.
Normal
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor will be included. You could even anticipate software updates and 24/7 remote monitoring. A service charge can be incurred for any service asked for outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and provide access to the help desk. There can be some software updates included as well as remote monitoring. Through this plan, a service charge can also be incurred for on-site service and the customer can be spending money on the parts.
Premium
As for the premium service agreement, it's the full extension of the first-year warranty. It is going to cover all the service and full access to our help desk anytime of the day and week. Software updates and also 24/7 monitoring can also be included on the premium package. You don't have to worry about anything because everything is covered.
Training
Quality Recording Solutions can provide complimentary web training throughout the warranty period to ensure that the team may have the knowledge in using the software. We want you to enjoy using the merchandise that we offer so we can guarantee that you'll be confident in using the tools. We can offer on-site training at the time of installation and provide web-training over the 1st year warranty and while it's under service contract.
During these sessions, you and your team can be guided step by step with the features of the software. Our principal goal is to help you use the product without difficulty and understand all the features that it can provide.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably provide all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this for the buyers to help maintain the performance of their voice logger as technology ages. You could call us to understand more about this.