Quality Recording Solutions Offer Very Best Recommends On Telephone Recorders In Montgomery, Alabama
Our mission right here at Quality Recording Solutions is to offer a more secure community for all and to help support public safety professionals. We would like to do these through individualized and friendly services. All of these can be probable with our updated, dependable and affordable voice and data recordings for public safety and support agencies in the Southeast.
We've got a wide range of experience in aiding and serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so we have the best equipment to handle and provide the needs of agencies in Macon, GA.
The History And Culture Of The organization
Quality Recording Solutions was launched in the year 2000 and it has grown in Roswell, Georgia. The company has maintained all its core values and provided work balance for all its employees.
This is actually the reason why the company has always been flourishing over the years. We understand the taking care of a fulfilled and happy team of professionals can bring higher quality service and customer relations. We have over forty years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know many things about us.
The value of the company would really begin on the culture and personal relationships with the customers. We may offer unparalleled technical and personalized customer service while we offer what we do. We have always kept our growth concentrated and deliberate and we are always concentrating on quality above all else.
We've got been giving an incredible product line in the Eventide Recording Equipment. Our solutions can provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to latest products in communication centers. QRS also supports legacy Eventide products for example Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also offer support and parts for more than 7 years.
You may always check our website to know more about us and our products and services. We also enjoy giving back to the people that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We are providing services to different businesses situated in Georgia and Alabama and we are expanding towards Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences when it comes to industry, sales and leadership. Before he actually created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Because of the interests, talents and experiences that he had, he became a great leader and he was able to bring lots of things on the table that will encourage the team. His favorite piece of assistance is: take care of your buyers or somebody else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also creates surveys to installation and training. He is devoted to his work and he offers the needs of the buyers. He is also the one that guarantees that everything could be correctly implemented.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. However, in spite of all the experience that he has, Alex thinks that being a student is better as you would discover more about the needs and wants of individuals.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the company.
He is also an impressive multi-tasker and he keeps our technology updated and make sure that everything runs perfectly. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work since he sees that it would help other people.
Our Products:
Eventide
Are you trying to find an easy-to-use recording solution that is both secure and reliable? You don't have to look anywhere else since Eventide recording samples is what you need.
These recorders are really easy to use through the help of the MediaWorks software and it will be accessible over the internet or your desktop application, which would make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide enhances its software regularly to help meet the demands of the consumers and also the QRS will keep the system updated.
To learn more about MediaWorks, you can read it on the MediaWorks tab to know about the capabilities of this software. You can call us now if you will need to set up a live demo of the product and we will show how may help you.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This may undoubtedly allow other NG911 subsystems to acquire a recorded media incident with the RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could hook you up to your NexLog Recorder. You can access this over the web browser and in your secure network or also through your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks allows you to find, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software could also enable you to make quick call browsing and replay and it may include an advanced two-dimensional graphical timeline view, instant recall mode, spoken time and date announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software will even enable you to organize groups of connected calls to saved incidents. Every incident can then be managed on a devoted tab along with its very own graphical timeline view. This may enable you to manage different incidents in one screen.
Once additional calls are located, they are going to be copied through an existing incident and allow you to build-up a complete set of appropriate media or calls. To make certain that it'll be easier in the future, incidents could be remotely saved on the source Call logger.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we're always committed to the items that we deliver and also your personal experience as clients. Your satisfaction is always essential to us and we will do everything to be sure that you are going to be pleased and your units will be installed effectively. We've got skilled field engineers that takes pride in their speedy service and product installation in Tuscaloosa, AL.
The service department is prepared to take care of your system together with the professional knowledge of our team. By the installation of the new wiring and repairing existing installations, our team can team up with you to ensure that you will have a professional system.
Service
Quality Recording Solutions can provide multiple service agreements in Pensacola, FL to help suit the demands of the agency. Our offers usually fall into 3 groups, but we might make custom maintenance plans based on your needs.
Standard
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor would be included. You may also anticipate software updates and 24/7 remote monitoring and the service charge will only be incurred outside of the business hours.
Telephone/Remote
This service agreement will cover remote support and offer access to the help desk. There can be software improvements and remote monitoring. For this plan, there will be a service charge for on-site service and the customer would pay money for the parts as well.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it will cover all the service and full access to our help desk 24 hours a day and 7 days weekly. The Software updates will be available as well as 24/7 monitoring. You'll not need to worry about anything because parts and labor are included.
Training
Quality Recording Solution will provide you with the best web training during the warranty period. This can make certain that you and your team can use the software to its full potential.
We are going to always want you to enjoy the experience with the products that we're offering so we're going to do what we can to ensure that you could be confident in using these tools and make it an asset for your agency.
To do this, we are going to provide on-site training at the time of the installation and we could also provide web-training on the first-year warranty and while under service contract.
During these sessions, you and your team can be taken step by step over the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the service needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can offer you with service contracts so you could maintain the performance of your telephone recorder as technology ages.
We may even offer reconditioned systems that are actually refurbished to the main performance specifications. To learn more info about the service, you could contact us right now.