QRS (Quality Recording Solutions) Offer You Reliable Suggestions Covering Telephone Recorders In Jackson, Mississippi
Our mission right here at Quality Recording Solutions is to offer a safer community for all and to help support public safety specialists. We wish to attain all these through customized and friendly services. All of these can be feasible with our up to date, dependable and inexpensive voice and data recording solutions for public safety and support companies in the Southeast.
We have a wide range of experience in aiding and serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so we've got the best equipment to manage and offer the demands of companies in Columbus, GA.
History And Culture Of The business
Quality Recording Solutions was actually launched in Roswell, Georgia in year 2000. The business has long been centered on its core values as well as its devotion to family values. They also consider the tough work and work balance for all their employees as they realize that nurturing a happy and fulfilled team of professionals can offer them with better service quality and customer relations. We've got more than forty years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you'll ask around, responders, officials and telecommunicators actually know who we're.
The value of the corporation will always be on the culture and personal relationships with the clientele. We can offer the best individualized and technical customer service while doing what we can do. We always keep our growth focused and intentional and we can focus on the quality of the services. We've got been providing a stellar product line in the Eventide Recording Equipment.
Our solutions actually include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to present products in communication centers.
QRS is currently assisting legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for at least 7 years.
If you want to find out more about this, you may check our website. Our products and services are all there so you may check it out.
We also give back to our community by means of assisting or joining the conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week over the remembering of dispatches by method of giveaways and contributions to festivities.
Service Area
We serve several agencies in the states of Georgia and Alabama and we're going to continue to expand to Tennessee, Florida and Mississippi. We're already excited to share and provide our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also a member of APCO and NENA and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is a terrific and exceptional leader and he has brought a lot of things on the table to encourage every member of the team.
The favorite piece of advice that John always says is: take care of your consumers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also makes surveys to installation and training. He is very committed to what he is doing and he offer the demands of the buyers and also the one who deals with our team to ensure that everything could be implemented appropriately.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it is better to be a student all enough time because he can effortlessly know and offer the demands of the clients.
Mark Maier
Mark is referred to as our fearless Service Manager and he is also the backbone of the corporation. He is a multi-tasker and he always guarantees that our technology can be up-to-date and effectively running. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is very reliable and he is inspired in his work because he knows that the playback of a call may help somebody else.
Our Products:
Eventide
Do you would like to find a recording solution that is simple to use, secure and trustworthy? You don't have to look elsewhere since the Eventide recording solution is what you are trying to find!
These recorders are very simple to use through the MediaWorks software and it could be accessed over the web or desktop application, which will make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the requirements of the buyers and we're QRS will keep your system updated.
To understand more about MediaWorks, you could read it on the MediaWorks tab to know about the capabilities of this software. You could call us now if you really need to set up a live demo of the product and we are going to show how can help you.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that could allow other NG911 to deposit and also get data like geo-location and call routing logs. This will actually let the other NG911 subsystems to obtain a recorded media incident with RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will hook you up to your NexLog Recorder. You are going to be able to gain access to this over the web browser in the secure network of your agency or over the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks can enable you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browsing and this might include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of associated calls with regards to the saved incidents. The incidents will be managed with a focused tab together with a graphical timeline view. This may allow you to deal with multiple incidents in just one screen. When additional calls are already located, they would be copied in an existing incident and enable you to develop a complete set of relevant calls or media.
If you want to make certain that it will be easier, incidents may be saved remotely on the source 911 recorder.
The key features could include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the products that we supply and also the personal experience of our customers. We always consider your satisfaction more than anything and we are going to do anything to be sure that you would be pleased with our products.
We have skilled engineers that are very professional and they provide great service and product installation in Tuscaloosa, AL.
We currently have service departments that are prepared to manage the system together with the professional knowledge of the team. If you will install new wiring and repair the existing installations, we can combine our efforts with you to make certain that you may have a professional system.
Service
Quality Recording Solutions can surely provide multiples of service agreements in Knoxville, TN to suit the needs of your agency.
Our common offers are actually divided into 3 categories that is mentioned below, but we will be able to create custom maintenance plans that could fit your needs.
Normal
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor will be included. You can even expect software updates and 24/7 remote monitoring. Any request outside of business hours can be subjected to a service charge.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There will be some software updates included as well as remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the customer could be paying for the parts.
Premium
As for the premium service agreement, it's the full extension of the first-year warranty. It will cover all the service and full access to our help desk anytime of the day and week. Software improvements and also 24/7 monitoring are also included in this. Everything is covered so you won't need to think about anything else.
Training
Quality Recording Solutions can provide the best complimentary web training in the warranty period to ensure that the team might have the knowledge to use the software. We surely want you to enjoy using our products so we will make sure that you would be confident in using these tools. We're going to provide you with on-site training at the time of installation and provide web-training through the first-year warranty and while it's under service contract.
On the sessions, you and the whole team would be guided in the process and find out about the features of the software. Our principal goal is to help you use the product with ease and understand all the features that it could provide.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always offer the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of voice loggers as technology ages. You can call us to understand more about this.