QRS (Quality Recording Solutions) Provide Us Reliable Assistance Covering Radio Recorders In Tupelo, Mississippi
Our primary mission at Quality Recording Solutions is to provide a safer community for everybody and to also support public safety professionals. We're going to do all these through the use of personalized and friendly services and it's going to be probable with our up to date, reliable and affordable voice and data recordings for public safety and support agencies in the Southeast.
We're offering our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you can expect that we've got everything that the organizations in Jacksonville, FL.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The corporation always followed its core values and their strong devotion to family values.
They also pay attention to the difficult work and work balance for the employees. They fully understand that nurturing a happy and satisfied team of experts can give them better quality service and customer relations so they have always been centering on this aspect.
We've got more than 40 years of combined experience in this industry and we also have team members that are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the area, responders, officials and telecommunicators will unquestionably know us.
The value of the organization actually begins on the culture and personal relationships with clients. We can surely offer the best technical and personalized customer service while we are doing what we do. We always kept our growth intentional and concentrated and we're centering on quality. We've got been providing a stellar product line in the Eventide Recording Equipment. Our solutions are presently offering analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to latest products in communication centers. QRS may even support legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We are going to be able to offer support for these products for 7 years.
You could always check our website to understand more about us, our products and services. We also enjoy giving back to the people that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer sites.
Service Area
We are serving different businesses in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We're very eager to share and offer our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also a dynamic member of NENA and APCO and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the corporation as an example. He has bring a well-rounded team and encourages every member to bring everything that they have including their perspectives and experiences to the table. The best piece of advice that John typically says is: take care of your buyers or someone else will!
Alex Spencer
Alex is currently the Regional Vice President of Quality Recording Solutions and he was proven to manage customer experience from the initial planning and also creates surveys to installation and training. He is devoted to his work and he offers the needs of the consumers. He is also the one that guarantees that everything can be appropriately implemented.
Alex is presently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it is better to be a student all the time because he can effortlessly know and offer the requirements of the clients.
Mark Maier
Mark has always been known as a fearless Service Manager and the backbone of the corporation. He was a multi-tasker and he always makes sure that our technology is up-to-date and running appropriately.
When it comes to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He even worked in the communications unit of the Air Force National Guard. He is very trusted and he can inspire others through his work as he understands that a playback will help someone.
The Products:
Eventide
If you would like to discover an easy to use recording solution that is secure and trustworthy, you do not need to go elsewhere since Eventide recording samples is here to help you. These recorders are incredibly easy to use over the help of MediaWorks software and you can even access them on the internet or through a desktop application, which could make the telephone and radio logger more accessible.
MediaWorks is assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide can enhance their software consistently and they can do this on a regular basis to ensure that they can meet the demands of the consumers. If you'd like to learn more about MediaWorks, you can always read it on the MediaWorks tab to find out more of its features. You could speak with us if you'd like a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that will allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This can enable the other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that might allow you to connect to your NexLog Recorder. You can always access this with the web browser in your secure network or over the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks can enable you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software will even permit you to make a quick call replay and browse and it will include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software may also permit you to organize groups of related calls on the saved incidents since every incident will surely be managed through a dedicated tab along with its graphical timeline view. This can surely be an incredible way to manage different incidents in one screen.
Once the additional calls are located, they will be copied in an existing incident and enable you to develop a complete set of related media or calls. If you'd like to make this easier, incidents can invariably be saved remotely on the source 911 recorder.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we are delivering and also the personal experience as consumers. We always consider your satisfaction above all else and we will do everything to make certain that you are going to be pleased and your units could be effectively installed. We also have skilled engineers that take pride in their fantastic service and product installation in Athens, GA.
We also have service departments that are prepared to deal with your system together with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you will have a specialist system.
Service
Quality Recording Solutions will offer the multiple service agreements in Biloxi, MS to suit the demands of the agency. Our offerings typically fall into 3 classes, but we can offer custom maintenance plans which will fit the demands of clients.
Regular
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you can also anticipate software updates and 24/7 remote monitoring and the service could be charged outside of the business hours.
Telephone/Remote
This type of service agreement will cover remote support and also offers access to the help desk. You must realize that software updates and remote monitoring are included. With this plan, a service charge will simply be incurred for on-site service and the customer will need to pay for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which means that it could cover all the service and provide full access to the help desk 24 hours a day and 7 days per week. Software updates might be available and 24/7 monitoring. You will not need to take into consideration the parts and labor since they are all included.
Training
Quality Recording Solutions will be able to offer web training during the warranty period to ensure that you and your team would know how to use your software.
We will always want you to enjoy the experience with the merchandise that we are providing so we will do what we can to make certain that you can be confident in using these tools and make it an asset for your agency.
To do this, we will provide on-site training at the time of the installation and we might also offer web-training on the first-year warranty and while under service contract.
Through the sessions, you and the team could be guided throughout the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your voice logger as technology ages. We could also provide reconditioned systems that were actually refurbished to the original performance specifications. You may call us to understand more about this.