QRS (Quality Recording Solutions) Offer Best Recommends On Voice Loggers In Columbus, Georgia
Our principal mission at Quality Recording Solutions is to help offer a much safer community for all and to support public safety experts. We wish to do these over the help of customized and friendly services. These things can be probable due to our updated, inexpensive and trustworthy voice and data recording solutions meant for public safety and support businesses in the Southeast.
We have a wide range of experience in assisting and serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so we've got the best equipment to manage and offer the needs of companies in Albany, GA.
The History And Culture Of The organization
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The corporation has maintained all its core values and provided work balance for all its employees.
This is the principal reason why the corporation has been flouring for all these years. We know the taking care of a fulfilled and happy team of professionals can bring higher quality service and customer relations. We have more than 40 years of experience in this industry and our team members are certainly beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know many things about us.
The value of the company will start on the culture and personal relationships with your clients. We can provide unparalleled technical and individualized customer service while we offer what we do. We've got always kept our growth focused and intentional and we're always centering on quality more than anything else.
We've got been providing a stellar product line in the Eventide Recording Equipment. We offer solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to the current products in the communication centers. QRS also supports legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also offer support and parts for more than 7 years.
You could always check our website to learn more about us and our products and services. We also enjoy giving back to the people that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by praising the dispatches over the help of giveaways and contributions to customer sites and festivities.
Service Area
We serve various agencies in the states of Georgia and Alabama and we're going to continue to expand to Tennessee, Florida and Mississippi. We're very excited to share and offer our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been large fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought many things on the table to encourage the whole team. His favorite piece of assistance is: take care of your buyers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to give the demands of our consumers and he is also the one that manages our team to ensure that everything can be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to be sure that they can offer the demands of the buyers all enough time.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the business.
He is an impressive multi-tasker and he always keeps our technology updated and make sure that they're running effectively. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is dependable and he is always inspired in his work because he recognizes that he may help other people.
Our Products:
Eventide
Do you want to find a recording solution that is easy to use, secure and trustworthy? You do not have to look elsewhere as the Eventide recording solution is what you are looking for!
These recorders are very simple to use through the MediaWorks software and it may be accessed over the web or desktop application, which could make the Eventide recorder more accessible.
MediaWorks can hold integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and much more. Eventide is also improving its software regularly to meet the needs of the consumers and we are QRS will keep your system up-to-date.
If you would like to learn more about MediaWorks, you may read it on the MediaWorks tab and learn about the features of the software. You may call us nowadays if you want to set up a live demo of the product and we will show you what it may do.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This service can be able to allow other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may permit you to connect to your NexLog Recorder. You can access it through the web browser in the secure network of the agency or over the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks will enable you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software will be able to allow you to make a quick call and browse and it will include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could also allow you to organize groups of associated calls on the saved incidents since every incident will certainly be managed through a committed tab together with its graphical timeline view. This can absolutely be a terrific way to deal with different incidents in one screen.
When additional calls are located, they will be copied in an existing incident and also allow you to build a complete set of appropriate calls or media. If you would like to make this easier, incidents can invariably be saved remotely on the source digital logging recorder.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the items that we supply and the personal experience as buyers. We always pay attention to your satisfaction more than anything else and we will do everything to ensure that you'd be pleased and your units could be appropriately installed. We also have the best engineers that take pride in their wonderful service and product installation in Vicksburg, MS.
We also have service departments which are prepared to manage your system along with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make certain that you will have an expert system.
Service
Quality Recording Solutions will offer multiple service agreements in Tupelo, MS to help suit the needs of the agency. Our typical offerings will generally fall into 3 groups, but we can create custom maintenance plans that would fit the needs of the clients.
Normal
The normal service agreement will actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor will be included. You could expect software updates and also 24/7 monitoring and the service charge will just be incurred if you'll avail this outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and offer access to the help desk. There could be software improvements and remote monitoring. For this plan, there will be a service charge for on-site service and the customer would pay money for the parts as well.
Premium
The premium service agreement could be a full extension of the first year warranty. It indicates that it will cover the service and full access to the help desk 24 hours a day and 7 days each week. The software improvements and 24/7 monitoring can also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions might also offer complimentary web training over the warranty to period to make certain that you and the team could be equipped to utilize your software to its full potential.
We always want you to enjoy the experience with the items and we are going to do everything to ensure that you'll be confident in using the tools that you have to make it an asset for your agency's daily tasks.
To do this, we may make sure that we are going to offer you with on-site training at time of installation and we provide web-training throughout the first-year warranty and while under service contract.
During these sessions, you and your team could be taken step by step over the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably provide services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of voice recorders as technology ages. You could call us to learn more about this.