Quality Recording Solutions Provide You Very Best Help About Eventide Recorders In Montgomery, AL
The primary mission of Quality Recording Solutions is to make the towns a much safer place to be, provide support to public safety experts and also to accomplish these over the best services. We will make it probable by providing up-to-date, reliable, affordable and effective voice and data recording samples to all the public safety and support agencies located at the Southeast.
We've got plenty of experience in assisting 911 centers, police stations, fire stations, financial institutions, hospitals, government facilities and more so you could already expect that we have everything to give the requirements of businesses in Johnson City, TN.
The History And Culture Of The business
Quality Recording Solutions was actually created in 2000 and it has developed in Roswell, Georgia. The corporation maintained its values over the years and their commitment to the tough work and work balance of their employees.
This is actually the reason why the corporation has long been flourishing over the years. We understand the taking care of a satisfied and happy team of specialists can bring higher quality service and customer relations. We've got more than forty years of experience in this industry and our team members are unquestionably beloved and trusted leaders in the public safety community in the Southeast. Generally, responders, officials and also telecommunicators know who we are.
The value of the organization starts on the culture and personal relationships with the clientele. We can certainly provide unparalleled technical and customized customer service while we are offering what we do. We have always kept our growth concentrated and deliberate and we are always concentrating on quality more than anything else.
We've got been providing a stellar product line in the Eventide Recording Equipment. We offer solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to the latest products in the communication centers. QRS is also assisting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also offer support and parts for more than 7 years.
You can always check our website to learn more about us and our services and products. We could also enjoy giving back to the folks that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by praising the dispatches with the help of giveaways and contributions to customer sites and festivities.
Service Location
We provide services to different agencies positioned in Alabama and Georgia and we want to expand to Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality products and services.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also an active member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John surely leads the organization in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The best piece of advice that John usually says is: take care of your consumers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is always committed in giving the demands of buyers and he also manages our team to make certain that everything can be implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student as he wants to provide the best for the customers.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the corporation.
He is a great multi-tasker and he can also keep our technology updated and make sure that everything will run correctly. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work since he understands that it would help other folks.
The merchandise:
Eventide
Are you attempting to find an easy-to-use recording solution that is secure and trusted? You do not have to go anywhere else since the Eventide recording samples is what you require.
These recorders are easy to use through the help of MediaWorks software and you could also access this on the net or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and many more. Eventide can improve continually frequently to make sure that they'll meet the demands of the buyers. If you'd like to learn more about MediaWorks, you may read this on the MediaWorks tab to understand its features. If you want to have a live demo of the product, you may call us right now.
The Latest Hardware Offerings Of Eventide
NexLog recorders can help support a standards-compliant NG911 event logging web service that will undoubtedly enable other NG911 subsystems to deposit and retrieve data like geo-location and call routing logs. This service can be able to allow other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that might connect you to your NexLog Recorder. You are going to be able access this over the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can permit you to make a quick call replay and browsing and this would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will permit you to organize groups of related calls when it comes to the saved incidents. All incidents can be managed with a committed tab together with a graphical timeline view. This will help you manage multiple incidents in one screen. When additional calls are already located, they will be copied in an existing incident and enable you to construct a complete set of appropriate calls or media.
If you would like to ensure that it is going to be easier, incidents may be saved remotely on the source 911 recorder.
The key features could include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the merchandise that we supply and also the personal experience as customers. We always pay attention to your satisfaction and we will do the best that we can to make sure that you'll be pleased with the units.
We undoubtedly have the best and the most skilled engineers that can provide wonderful service and product installation in Valdosta, GA.
We have service departments which are already prepared to take care of the system along with the professional expertise of the team. If you will install new wiring and repair existing installations, we can combine our efforts with you to be sure that you could get a specialist system.
Service
Quality Recording Solutions will be able to provide multiple service agreements in Murfreesboro, TN to help suit the requirements of the agency. Our offers generally fall into 3 classes, but we might make custom maintenance plans based on your needs.
Standard
The standard service agreement would cover the service and also the full access to our help desk during business hours. It would be from 8 am to 6 pm from Monday to Friday.
During these hours or days, the parts and labor could be included. You may also expect software improvements and 24/7 remote monitoring and the service charge will simply be incurred outside of the organization hours.
Telephone/Remote
This service agreement will cover remote support and offer access to the help desk. There could be some software updates and remote monitoring. With this plan, a service charge will be incurred for on-site service and the customer will have to pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which implies that it would cover all the service and full access to our help desk 24 hours a day and 7 days every week. The software updates and 24/7 monitoring may also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can offer complimentary web training throughout the warranty period to be sure that the team can have the knowledge in using the software. We want you to enjoy the use of our products so we will guarantee that you'll be confident to make use of these tools. We will provide you with on-site training at the time of installation and offer web-training throughout the first-year warranty and while it is under service contract.
During these sessions, you and your team could be guided step by step with the features of the software. Our principal goal is to help you use the product easily and understand all the features that it may provide.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the telephone recorder as technology ages. We will even offer you reconditioned systems that were refurbished to the original performance specifications. To know more about this, call us right now.