Quality Recording Solutions Give Professional Advice Covering Voice Loggers In Huntsville, AL
The primary mission of Quality Recording Solutions is to make the towns a safer place to be, provide support to public safety specialists and also to accomplish these over the best services. We may make it probable by providing up-to-date, trusted, inexpensive and effective voice and data recordings to all the public safety and support agencies located at the Southeast.
We have a lot of experience in assisting 911 centers, police stations, fire stations, finance institutions, hospitals, government establishments and more so you can already expect that we've got everything to give the requirements of agencies in Atlanta, GA.
History And Culture Of The business
Quality Recording Solutions was created in 2000 in Roswell, Georgia. The company is always centered on its core values and its devotion to family values. They always see the tough work and work balance for the employees since they realize that having a happy and fulfilled team of experts can provide better service quality as well as customer relations. We already have over 40 years of experience in this market and we also have team members which are trusted and beloved leaders in the public safety community in the southeast. If you will ask around, responders, officials and telecommunicators actually know who we're.
The value of the company will always be on the culture and personal relationships with the consumers. We can provide the best customized and technical customer service while doing what we can do. We keep our growth intentional and focused and we will also concentrate on quality services above all else. We have been providing the best product line in the Eventide Recording Equipment.
Our solutions are giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to existing products in communication centers.
QRS is currently aiding legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for all these products for at least 7 years.
If you'd like to find out more about this, you could always check our website. Our services and products could also be found there.
We also give back to our community by means of supporting or joining the conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week through the remembering of dispatches by way of giveaways and contributions to festivities.
Service Location
We are currently providing services to several businesses positioned in Georgia and Alabama and we're constantly expanding towards Florida, Tennessee and Mississippi. We are surely eager to give terrific quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences when it comes to industry, sales and leadership. Before he founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been huge fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a terrific and exceptional leader and he also brought a lot of things on the table to help encourage the team members. His favorite piece of assistance is: take care of your clients or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to provide the demands of our clients and he is also the one that handles our team to ensure that everything will be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even when he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more about how to provide terrific services to clients.
Mark Maier
Mark is surely our fearless Service Manager and he is the patient backbone of the business.
He is an incredible multi-tasker and he could also keep our technology updated and be sure that everything will run correctly. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is always inspired in his work because he recognizes that the playback of a call will help somebody.
The items:
Eventide
If you want an easy-to-use recording solution that's both trustworthy and secure, you don't have to go anywhere else because Eventide recordings may help you. These recorders are really simple to use with the aid of MediaWorks software and you could access them on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks is supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide will be able to enhance their software constantly and they can always do this regularly to be sure that they're going to meet the demands of buyers. If you'd like to learn more about MediaWorks, you could read this on the MediaWorks tab to learn more of its capabilities. You can speak with us if you'd like a live demo of the product as well.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This type of service may also permit other NG911 subsystems to receive an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that might allow you to connect your NexLog Recorder. You are going to be able to get into this over the web browser in your secure network or over the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks will allow you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browse and this can include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could also enable you to organize groups of associated calls on the saved incidents since every incident will surely be managed through a dedicated tab together with its graphical timeline view. This will allow you to control multiple incidents in one screen.
When the additional calls are located, they will be copied in an existing incident and allow you to build a complete set of appropriate media or calls. If you want to have an easier time, the incidents may be saved remotely on the source digital logging recorder.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we are always committed to the items that we deliver and also your personal experience as clients. It's important to meet our customers and we're going to do our best to do everything to make sure that you'd be pleased and your units can be installed. We also have skilled field engineers that are proud of their speedy service and product installation in Lake City, FL.
The service department will invariably be prepared to take care of the system along with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to be sure that you are going to be equipped with a professional system.
Service
Quality recordings may offer multiple service agreements in Meridian, MS to help suit the demands of the agency. Our typical offerings will generally fall into 3 categories, but we can create custom maintenance plans that may fit the needs of the consumers.
Regular
The regular service agreement would cover the service and also the full access to our help desk during business hours. It would be from 8 am to 6 pm from Monday to Friday.
During these hours or days, the parts and labor can be included. You may also anticipate software updates and 24/7 remote monitoring and the service charge will only be incurred outside of the corporation hours.
Telephone/Remote
This service agreement will cover remote support and offer access to the help desk. There could be software updates and remote monitoring. In this kind of plan, a service charge can be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it would cover all the service and full access to our help desk 24 hours a day and 7 days a week. The software updates will also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions will be able to give complimentary web training over the warranty period to make certain that your team can have the knowledge to make use of the software. We're going to want you to enjoy the experience with the items so we're going to do everything to ensure that you will be confident when you're using the tools. We will make certain that we can provide you with on-site training at time of installation and also offer web-training throughout the first-year warranty and While it is under service contract.
During the sessions, you and your team can be guided step by step over the features of the software. Our goal is to help you learn everything that you have to find out about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably provide services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of telephone recorders as technology ages. To know more about this, you could call us directly.