Quality Recording Solutions Give You Very Best Ideas Covering 911 Recorders In Montgomery, AL
The principal mission of Quality Recording Solutions is to make the communities a more secure place to be, provide support to public safety professionals and also to accomplish these through the best services. We will make it possible by giving up-to-date, trusted, affordable and efficient voice and data recording samples to all the public safety and support companies found at the Southeast.
We already have a lot of experience in servicing police stations, financial institutions, fire stations, 911 centers, government establishments, hospitals and more so you may expect that we have everything that you should offer the needs of organizations in Columbus, GA.
The History And Culture Of The company
Quality Recording Solutions was created in the year 2000 and it has grown in Roswell, Georgia. The corporation has maintained all its core values and provided work balance for all its employees.
This is the primary reason why the company has been flouring for all these years. We all know that to be able to offer higher quality service and customer relations, we need to have a happy and fulfilled team of experts. We have more than 40 years of experience in this industry and our team members are certainly beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know lots of things about us.
The value of the company will start on the culture and personal relationships with your consumers. We can offer unparalleled technical and customized customer service while we do what we do well. We've got always kept our growth targeted and intentional and we're always concentrating on quality more than anything else.
We've got been providing a stellar product line in the Eventide Recording Equipment. Our solutions will offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to latest products in communication centers. QRS is also aiding legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also offer support and parts for more than 7 years.
You can have a look at our website to learn more about us, our product and the services that we provide. We could also enjoy giving back to the folks that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by honoring the dispatches with the help of special gifts and contributions to customer websites and festivities.
Service Location
We are giving services to different businesses situated in Georgia and Alabama and we're expanding towards Florida, Tennessee and Mississippi. We're undoubtedly excited to offer wonderful quality products and services to the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he actually founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a fantastic and exceptional leader and he also brought lots of things on the table to help encourage the team members. His favorite piece of advice is: take care of your consumers or somebody else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each client experience from the initial planning and produces surveys to installation and training.
He is very devoted to meet the requirements of the customers with the best ability that he can muster and he deals with our team to ensure that everything will be implemented smoothly. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to make certain that product offerings at QRS will invariably meet the needs of our buyers.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is referred to as a multi-tasker and he guarantees that our technology would be updated and running effectively. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is extremely dependable and he is always inspired in his work since he sees that the a playback of a call can unquestionably help someone else.
Our Products:
Eventide
Are you searching for an easy-to-use recording solution that's both secure and reputable? You don't have to look anywhere else since Eventide recordings is what you need.
These recorders are really easy to use with the aid of the MediaWorks software and it will be accessible on the internet or your desktop application, which will make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide also enhances its software frequently to help meet the demands of the consumers and at QRS keep the system up to date.
To learn more about MediaWorks, you can always read it on the MediaWorks tab to find out about the capabilities of this software. You can call us today if you would like to set up a live demo of the product and we are going to show you what it can do.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service which could enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This may absolutely allow other NG911 subsystems to acquire a recorded media incident with the RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that might hook you up to the NexLog Recorder. You can access this through the web browser within the secure network of the agency or through the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks can allow you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can allow you to make call browsing and replay quickly and this may include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software allows you to organize groups of connected calls into saved incidents. Every incident would actually be available for management on a devoted tab together with a graphical timeline view. This will enable you to control multiple incidents in one screen.
When the additional calls are located already, they're going to definitely be copied through an existing incident and permit you to build-up a complete set of related media or calls. To make certain that it is going to be easier in the foreseeable future, incidents might be remotely saved on the source 911 recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we're delivering and the personal experience of clients. We always pay attention to your satisfaction and we will do the best that we can to make certain that you'll be pleased with the units.
We've got the best engineers that may provide wonderful service and product installation in Lake City, FL.
We presently have service departments that are prepared to take care of the system along with the professional knowledge of the team. If you'll install new wiring and repair existing installations, we can combine our efforts with you to make sure that you may get a specialist system.
Service
Quality Recording Solutions can undoubtedly offer multiples of service agreements in Biloxi, MS to suit the demands of your agency.
Our common offers are actually divided into 3 classes that's mentioned below, but we're going to be able to create custom maintenance plans that will fit your needs.
Standard
The Normal service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor could be included. You may even expect software updates and 24/7 remote monitoring. A service charge could be incurred for any service asked for outside of business hours.
Telephone/Remote
This type of service agreement covers remote support and provides access to the help desk. There will also be software updates included together with remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the customers would pay for the parts.
Premium
For the premium service agreement, it's like an extension of the first-year warranty. It'll cover all service and full access to our help desk 24 hours a day and 7 days each week. Software improvements and also 24/7 monitoring will also be included on the premium package. You don't have to worry about anything because everything is covered.
Training
Quality Recording Solutions can be able to permit you to provide complimentary web training over the warranty period to be sure that the team can be knowledgeable to use the software. We are going to want you to enjoy the experience with the products so we are going to do everything to make sure that you are going to be confident when you are using the tools. We're going to also ensure that we can provide on-site training at the time of installation and offer web-training on the first-year warranty and while it is under service contract.
During the sessions, you and the team could be guided step by step on the features of the software. Our goal is for you to go out feeling at ease that you understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably offer services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this for the consumers to help maintain the performance of their telephone recorder as technology ages. You may also call us to find out more about this.