QRS (Quality Recording Solutions) Provide Us Very Best Guidance On Telephone Recorders In Jackson, MS
The principal mission of Quality Recording Solutions is to make the communities a safer place to be, offer support to public safety specialists and also to attain these over the best services. We can make it feasible by offering you affordable, efficient, updates and dependable voice and data recordings to public safety and also support agencies in the Southeast.
We've got plenty of experience in assisting and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government facilities and more so you could expect that we have the proper equipment to provide the requirements of any businesses in Jacksonville, FL.
History And Culture Of The company
Quality Recording Solutions was launched in Roswell, Georgia in the year 2000. The company has always been centered on its core values and its strong devotion to family values. They also consider the difficult work and work balance for all their employees because they know that taking care of a happy and fulfilled team of specialists will offer them with better service quality and customer relations. We already have over 40 years of experience in this market and we also have team members which are trusted and beloved leaders in the public safety community in the southeast. If you are going to ask around , responders, officials and telecommunicators know who we're.
The value of the company will invariably be on the culture and personal relationships with the clients. We can offer the best individualized and technical customer service while doing what we can do. We always keep our growth targeted and deliberate and we can focus on the quality of the services. We have been giving an excellent product line in the Eventide Recording Equipment.
Our solutions are giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to current products in communication centers.
As of right now, QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may offer support for all these products for at least 7 years.
You may check your website to learn more about this. We've got services and products included there.
We are also recognized to give back to the community by joining and serving conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week through the praising of dispatches by way of giveaways and contributions to festivities.
Service Location
We're providing different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We are very eager to provide you the best quality products and services.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is an active member of NENA and APCO and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John absolutely leads the organization in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The best piece of advice that John normally says is: take care of your clients or someone else will!
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is always committed in supplying the requirements of consumers and he also deals with our team to be sure that everything would be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even though he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more about how to give great services to clients.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the company.
He is a great multi-tasker and he might also keep our technology updated and make sure that everything will run effectively. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is always inspired in his work since he recognizes that it will help other folks.
Our Products:
Eventide
Do you wish to search for a secure, reliable and easy to use recording solution? You don't have to look elsewhere as the Eventide recording solution is what you are looking for!
These recorders are very simple to use over the MediaWorks software and it may be accessed over the web or desktop application, which can make the telephone and radio logger more accessible.
MediaWorks can support integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and many more. Eventide also improves its software regularly to help meet the demands of the customers and at QRS keep the system up to date.
If you would like to learn more about MediaWorks, you could read it on the MediaWorks tab and discover more about the features of the software. You could call us right now if you would like to set up a live demo of the product and we are going to show you what it may do.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This type of service might also permit other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that may connect you to the NexLog Recorder. You may access this using your web browser and in your secure network or also over the desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks will enable you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would allow you to make quick call browsing and replay, and it'll include an advanced two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software may also enable you to organize groups of connected calls into saved incidents. Every incident would actually be available for management on a committed tab along with a graphical timeline view. This will permit you to control multiple incidents in one screen.
When the additional calls are located already, they're going to unquestionably be copied through an existing incident and allow you to build-up a complete set of related media or calls. To make certain that it will be easier in the foreseeable future, incidents might be remotely saved on the source Call logger.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the items that we supply and the personal experience as clients. We always consider your satisfaction above all else and we're going to do everything to make sure that you'll be pleased and your units could be properly installed. We have skilled engineers who are proud of their terrific service and product installation in Tuscaloosa, AL.
We also have service departments that are prepared to take care of your system along with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make certain that you'll have a professional system.
Service
Quality Recording Solutions can provide multiple service agreements in Biloxi, MS to help suit the requirements of the agency. Our offers typically fall into 3 groups, but we might make custom maintenance plans based on your needs.
Regular
The standard service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these hours or days, the parts and labor could be included. You can also expect software improvements and 24/7 remote monitoring and the service charge will simply be incurred outside of the organization hours.
Telephone/Remote
This service agreement will cover remote support and offer access to the help desk. There will be software updates and remote monitoring. For this plan, there could be a service charge for on-site service and the customer would pay for the parts as well.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it would cover all the service and full access to our help desk 24 hours a day and 7 days weekly. The software improvements may also be available. You are going to not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions could be able to offer web training over the warranty period to make sure that you and your team would know how you can use your software.
We will always want you to enjoy the experience with the merchandise that we're offering so we are going to do what we can to be sure that you can be confident in using these tools and make it an asset for your agency.
To make this possible, we can offer you with on-site training at the time of the installation and we will provide web-training on the first-year warranty and while under service contract.
During the sessions, you and the team will be guided throughout the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the service necessary for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We provide service contracts to help maintain the performance of the voice logger as technology ages.
We also provide reconditioned systems that have been refurbished to the original performance specifications. To learn more info about the service, you may contact us right now.