QRS (Quality Recording Solutions) Give Us Very Best Help About Eventide Recorders In Huntsville, AL
Our mission here in Quality Recording Solutions is to make the towns a much safer place, provide support to the public safety specialists and to attain these over the best services feasible. We might make it possible by giving you affordable, efficient, updates and trusted voice and data recording samples to public safety and also support organizations in the Southeast.
We have plenty of experience in assisting 911 centers, police stations, fire stations, financial institutions, hospitals, government facilities and more so you could already expect that we've got everything to provide the demands of organizations in Augusta, GA.
The History And Culture Of The corporation
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The organization preserved its values over the years and their determination to the hard work and work balance of their employees.
For all these years, the company has flourished because of these values. We know the nurturing a satisfied and happy team of experts can bring higher quality service and customer relations. We've got over 40 years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the corporation will begin on the culture and personal relationships with your clients. We can offer unparalleled technical and individualized customer service while we do what we do well. We've got always kept our growth concentrated and intentional and we are always focusing on quality more than anything else.
We've got been offering a fantastic product line in the Eventide Recording Equipment. Our solutions may offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to existing products in communication centers. QRS is also helping legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also offer support and parts for no less than 7 years for all our products.
You may always check our website to know more about us and our products and services. We can also enjoy giving back to the individuals that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through special gifts and contributions to festivities at customer sites.
Service Area
We are serving several businesses in the states of Alabama and Georgia and we're going to expand to Tennessee, Florida and Mississippi. We are already excited to share and offer our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the President and Founder of Quality Recording Solutions. He has about 35 years of experience in sales, industry and leadership. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He was a member of APCO and NENA and he became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has long been a huge fan of golf and he also plays it. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is a fantastic leader indeed. He brought many things on the table that will encourage his team members.
The favorite assistance that he commonly gives is: take care of your customers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is always committed in giving the demands of clients and he also deals with our team to be sure that everything will be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to be sure that they could offer the demands of the consumers all the time.
Mark Maier
Mark is certainly our fearless Service Manager and he is the patient backbone of the organization.
He is a great multi-tasker and he could also keep our technology up-to-date and be sure that everything will run correctly. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is dependable and he is always inspired in his work as he sees that he will help other individuals.
The items:
Eventide
Are you searching for an easy to use recording solution that is secure and trustworthy? You don't need to go anywhere else since the Eventide recordings is what you need.
These recorders are simple to use with the help of MediaWorks software and you may also access this on the net or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks will be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide can improve constantly frequently to be sure that they are going to meet the demands of the consumers. If you'd like to know more about MediaWorks, you can always read it on the MediaWorks tab to learn about its capabilities. If you would like to have a live demo of the product, you could call us today.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This type of service can permit other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will hook you up to your NexLog Recorder. You could access this using your web browser and in your secure network or also through the desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks can enable you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can allow you to make call browsing and replay swiftly and this will include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software may even permit you to organize groups of connected calls to saved incidents. Every incident will actually be accessible for management on a devoted tab along with a graphical timeline view. This can permit you to manage different incidents in one screen.
Once additional calls are located, they will be copied through an existing incident and enable you to build-up a complete set of relevant media or calls. To guarantee that it would be easier in the future, incidents may be saved remotely on the source 911 recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are committed to the merchandise that we're delivering and also the personal experience as consumers. It is essential to fulfill our customers and we will do our best to do everything to be sure that you'll be pleased and your units could be installed. We have skilled field engineers that takes pride in their speedy service and product installation in Dothan, AL.
The service department is prepared to take care of your system together with the professional expertise of our team. By the installation of the new wiring and repairing existing installations, our team can team up with you to be sure that you'll have a specialist system.
Service
Quality Recording Solutions can provide multiple service agreements in Murfreesboro, TN to help suit the needs of the agency. Our offerings typically fall into 3 different groups, but we will be able to create a custom maintenance plan that might fit your needs.
Standard
The standard service agreement would actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, the parts and labor are included. You may also expect software updates and 24/7 remote monitoring and the service charge will only be incurred outside of the company hours.
Telephone/Remote
This kind of service agreement can cover remote support and offer access to the help desk. There will be some software improvements and remote monitoring. For this plan, there will be a service charge for on-site service and the customer would pay money for the parts as well.
Premium
The premium service agreement could be a full extension of the first year warranty. It means that it's going to cover the service and full access to the help desk 24 hours a day and 7 days each week. The software updates may also be available. You will not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions can offer complimentary web training during the warranty period to ensure that the team may have the knowledge in using the software. We want you to enjoy using the items that we provide so we can guarantee that you will be confident in using the tools. We can offer on-site training at enough time of installation and provide web-training over the 1st year warranty and while it's under service contract.
On these sessions, you and your team can be guided throughout the procedure and learn the features of the software. Our main goal is to help you use the product easily and understand all the features that it may provide.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to offer the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can also provide service contracts to maintain the performance of the telephone recorder as technology ages.
We can even offer reconditioned systems which are actually refurbished to the main performance specifications. To learn more information about the service, you may contact us today.