Quality Recording Solutions Give Very Best Help On Digital Logging Recorders In Meridian, Mississippi
Our primary mission at Quality Recording Solutions is to offer a much safer community for everyone and to also support public safety professionals. We want to do all these with the usage of personalized and friendly services and all of it will be probable with our up-to-date, inexpensive and reliable voice and data recording samples meant for public safety and support organizations situated in the Southeast.
We are giving our wide range of experience with regards to serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you could expect that we've got everything that the agencies in Columbus, GA.
The History And Culture Of The company
Quality Recording Solutions was founded in the year 2000 and it has grown in Roswell, Georgia. The corporation has always preserved its core values, strong devotion to family values, tough work and also work balance for all the employees.
This is the explanation why the company has long been flourishing through the years. We understand the nurturing a satisfied and happy team of experts can bring higher quality service and customer relations. We've got over forty years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know many things about us.
The value of the corporation will start on the culture and personal relationships with your clients. We can provide unparalleled technical and individualized customer service while we offer what we do. We always kept our growth targeted and intentional and we concentrate on quality more than anything else.
We've got been offering a stellar product line in the Eventide Recording Equipment. Our solutions can provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers. QRS is also assisting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also offer support and parts for at least 7 years for all our products.
You may take a look at our website to learn more about us, our product and the services that we offer. We also enjoy giving back to the individuals that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by remembering the dispatches with the aid of special gifts and contributions to customer sites and festivities.
Service Location
We offer services to several agencies positioned in Alabama and Georgia and we wish to expand to Tennessee, Mississippi, and Florida. We are very eager to provide you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a fantastic and exceptional leader and he also brought a lot of things on the table to help encourage the team members. His favorite piece of assistance is: take care of your customers or someone else will.
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is very dedicated to meet the needs of the consumers with the best ability that he can muster and he deals with our team to be sure that everything could be implemented smoothly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to ensure that the merchandise that we offer can meet the requirements of the consumers.
Mark Maier
Mark is a fearless Service Manager and he is also referred to as the backbone of the business. He was a multi-tasker and he always makes sure that our technology is updated and running correctly.
He already has 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is trusted and he is very inspired in the work he was in as he already knows that a playback might help someone else.
Our Products:
Eventide
Do you want to look for a secure, trustworthy and simple to use recording solution? You do not have to look anywhere else since Eventide recording solutions is what you need.
These recorders are extremely simple to use through the MediaWorks software and it can be accessed through the web or desktop application, which will make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide increases its software regularly to help meet the demands of the buyers and also the QRS will keep the system up-to-date.
If you want to learn more about MediaWorks, you could read it on the MediaWorks tab and learn about the features of the software. You may call us today if you want to set up a live demo of the product and we will show you what it can do.
The Latest Hardware Offerings Of Eventide
NexLog recorders may help support a standards-compliant NG911 event logging web service that may unquestionably enable other NG911 subsystems to deposit and obtain data like geo-location and call routing logs. This kind of service can permit other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will allow you to connect to your NexLog Recorder. You can access it over the web browser in the secure network of the agency or through the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks can help you search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browse and this can include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can be a good help when organizing groups of related calls on the saved incidents since every incident will undoubtedly be managed through a focused tab together with its graphical timeline view. This can be a good method to control multiple incidents in one screen.
When the additional calls are located, they would be copied in an existing incident and enable you to construct a complete set of relevant media or calls. If you would like this make this easier, incidents might be saved remotely on the source 911 recorder.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the merchandise that we deliver and also the personal experience as consumers. We always consider your satisfaction more than anything else and we will do everything to make certain that you'll be pleased and your units can be correctly installed. We have skilled engineers who are proud of their wonderful service and product installation in Gainesville, FL.
We also have service departments which are prepared to manage your system along with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to ensure that you are going to have a specialist system.
Service
Quality Recording Solutions will offer multiple service agreements in Birmingham, AL to suit the demands of the agency. Our offerings typically fall into 3 classes, but we can offer custom maintenance plans that may fit the needs of customers.
Standard
The normal agreement would actually cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you can also anticipate software updates and 24/7 remote monitoring and the service could be charged outside of the organization hours.
Telephone/Remote
This kind of service agreement will cover remote support and also offers access to the help desk. You need to know that software updates and remote monitoring are included. With this kind of plan, a service charge will be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will show that it'll cover all the service and provide full access to the help desk 24 hours a day and 7 days weekly. Software improvements may be available and 24/7 monitoring. You will not have to think about the parts and labor since they are included.
Training
Quality Recording Solution will offer you with the best web training throughout the warranty period. This may ensure that you and your team can use the software to its full potential.
We always want you to enjoy the experience with the items and we're going to do everything to be sure that you'll be confident in using the tools that you should make it an asset for your agency's daily tasks.
To do this, we will offer on-site training at enough time of the installation and we may also offer web-training on the first-year warranty and while under service contract.
On these sessions, you and your team can be lead step by step through the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always provide services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of radio recorders as technology ages. You can call us to understand more about this.