Quality Recording Solutions Provide Us Top Assistance About Telephone Recorders In Knoxville, TN
Our mission here in Quality Recording Solutions is to make the communities a safer place, provide support to the public safety specialists and to attain these over the best services feasible. We may make it possible by offering you affordable, effective, improvements and trusted voice and data recordings to public safety and also support companies in the Southeast.
We have lots of experience in helping and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government facilities and more so you may anticipate that we have the proper equipment to offer the requirements of any companies in Albany, GA.
The Company's History And Culture
Quality Recording Solutions was actually created in 2000 and it has actually developed in Roswell, Georgia. The business always followed its values and their strong devotion to family.
They also pay attention to the difficult work and also work balance of their employees. They fully understand that nurturing a happy and fulfilled team of professionals can give them better quality service and customer relations so they've got always been focusing on this aspect.
We have more than forty years of experience in this industry and we have team members that are trusted and beloved leaders in the public safety community in the east. If you'll ask around the area, responders, officials and telecommunicators will undoubtedly know us.
The value of the corporation actually begins on the culture and personal relationships with the customers. We can undoubtedly provide the best technical and customized customer service while we're doing what we do. We always kept everything focused and deliberate and we concentrate on quality. We have been giving an incredible product line in the Eventide Recording Equipment. Our present solutions provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to existing products in communication centers. QRS is also assisting legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also offer support for the items for 7 years.
You could always check our website to know more about us, our services and products. We even enjoy giving back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We are offering our services to several businesses situated in Alabama and Georgia and we're expanding to Florida, Tennessee and Mississippi. We're definitely eager to give great quality products and services to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is a dynamic member of NENA and APCO and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the business as an example. He has bring a well-rounded team and encourages every member to bring everything that they have including their perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your customers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to offer the demands of our consumers and he is also the one that manages our team to ensure that everything could be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even if he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more about how to offer great services to buyers.
Mark Maier
Mark is known as our fearless Service Manager and he is also the backbone of the corporation. He is a multi-tasker and he always guarantees that our technology could be up to date and effectively running. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is extremely trustworthy and he is always inspired in his work since he recognizes that the a playback of a call can absolutely help someone else.
The merchandise:
Eventide
Are you looking for an easy to use recording solution that's secure and trustworthy? You don't have to go anywhere else since the Eventide recordings is what you require.
These recorders are simple to use with the help of MediaWorks software and you could also access this on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and many more. Eventide is continuously improving their software frequently to ensure that they could meet the demands of the clients. If you would like to understand more about MediaWorks, you could always read it on the MediaWorks tab to find out more of its features. If you would like to have a live demo of the product, you could call us today.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that could allow other NG911 to deposit and also obtain data like geo-location and call routing logs. This will enable the other NG911 subsystems to actually obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will hook you up to your NexLog Recorder. You are going to be able to get into this over the web browser in the secure network of your agency or through the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks can enable you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can permit you to make a quick call replay and browsing and this could include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of associated calls on the saved incidents. All incidents could be managed with a focused tab along with a graphical timeline view. This may allow you to deal with multiple incidents in just one screen. When the additional calls are located, they'd be copied in an existing incident and allow you to make a complete set of appropriate calls or media.
If you want to make sure that it'll be easier, incidents can be saved remotely on the source Call logger.
The key features could include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're always dedicated to the merchandise that we supply and the personal experience as buyers. Your satisfaction is always important to us and we're going to do everything to ensure that you'll be pleased and your units can be installed correctly. We also have skilled field engineers that's very proud of their speedy service and product installation in Vicksburg, MS.
The service department will invariably be prepared to take care of the system together with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to be sure that you'll be equipped with a specialist system.
Service
Quality Recording Solutions can definitely provide multiples of service agreements in Huntsville, AL to suit the demands of your agency.
Our typical offerings actually fall into one of the 3 categories below, but we are going to be able to create custom maintenance plans to fit the needs of every customer.
Standard
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor will be included. You have to also expect software improvements and 24/7 remote monitoring. A service charge may be incurred for any service that is asked for outside of business hours.
Telephone/Remote
This type of service agreement covers remote support and provides access to the help desk. There could be some software improvements included as well as remote monitoring. With this plan, a service charge will be incurred for on-site service and the clients will pay for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. This will cover all service and full access to our help desk 24 hours a day and 7 days weekly. Software updates and also 24/7 monitoring can also be included on the premium package. Everything is covered so you will not need to think about anything else.
Training
Quality Recording Solutions will be able to enable you to offer complimentary web training during the warranty period to make sure that the team could be knowledgeable to make use of the software. We want you to have fun and enjoy the experience with the products so we are going to make certain that you are confident in using the tools. We will also ensure that we can provide on-site training at enough time of installation and offer web-training on the first-year warranty and while it's under service contract.
During the sessions, you and your team can be guided step by step through the features of the software. Our primary goal is to help you go out feeling at ease since you already know the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always provide all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of voice recorders as technology ages. You may call us to understand more about this.