QRS (Quality Recording Solutions) Provide Us Excellent Advice Covering 911 Recorders In Macon, Georgia
Our principal mission at Quality Recording Solutions is to help provide a much safer community for all and to support public safety experts. We would like to do these through individualized and friendly services. All of these can be probable with our up-to-date, dependable and inexpensive voice and data recordings for public safety and support businesses in the Southeast.
We have a range of experience in dealing and serving 911 centers, fire stations, police stations, government establishments, hospitals, financial institutions and more so we unquestionably have the best equipment to take care of and provide the needs of organizations in Albany, GA.
The Company's History And Culture
Quality Recording Solutions was created in 2000 and it has developed in Roswell, Georgia. The business always followed its values and their strong devotion to family.
They pay attention to the tough work and work balance of their employees. They understand that taking care of a satisfied team of experts can provide better quality service and customer relations.
We have more than 40 years of combined experience in this industry and we also have team members that are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the area, responders, officials and telecommunicators will definitely know us.
The value of the business begins on the culture and personal relationships with consumers. We can definitely offer the best technical and customized customer service while we are doing what we do. We always kept everything targeted and intentional and we concentrate on quality. We've got been providing an excellent product line in the Eventide Recording Equipment. Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to present products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also provide support for the items for 7 years.
You can have a look at our website to learn more about us, our product and the services that we provide. We also give back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer sites.
Service Location
We are presently supplying services to several organizations positioned in Georgia and Alabama and we're continuously expanding towards Florida, Tennessee and Mississippi. We're very eager to provide our fantastic quality products and services to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been large fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Because of the interests, talents and experiences that he had, he became a fantastic leader and he was able to bring many things on the table which could encourage the team. His favorite piece of advice is: take care of your customers or someone else will.
Alex Spencer
Alex is referred to as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is always committed in providing the requirements of customers and he also handles our team to be sure that everything would be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to ensure that they could offer the requirements of the clients all enough time.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the organization.
He is a terrific multi-tasker and he can also keep our technology up-to-date and be sure that everything will run effectively. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is dependable and he is always inspired in his work since he understands that he will help other people.
Our Products:
Eventide
Do you would like to find a recording solution that is simple to use, secure and reliable? You don't have to look elsewhere because Eventide recording solutions is what you are searching for.
These recorders are incredibly simple to use through the MediaWorks software and it could be accessed over the web or desktop application, which may make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide increases its software regularly to help meet the demands of the consumers and also the QRS will keep the system updated.
To find out more about MediaWorks, you could always read it on the MediaWorks tab to learn about the capabilities of this software. You may call us right now if you want to set up a live demo of the product and we are going to show you what it can do.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This kind of service could also permit other NG911 subsystems to receive an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that could hook you up to your NexLog Recorder is MediaWorks. You will be able to access this over the web browser in the secure network of your agency or over the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks will enable you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can actually permit you to make quick call replay and browsing and it'll include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. When it comes to the saved incidents, MediaWorks PLUS software may help you organize groups of connected calls. All incidents may be managed with a committed tab along with a graphical timeline view. This can permit you to handle multiple incidents in one screen. When additional calls are already located, they'd be copied in an existing incident and allow you to create a complete set of relevant calls or media.
If you would like to make certain that it's going to be easier, incidents might be saved remotely on the source 911 recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we are delivering and the personal experience of clients. We always pay attention to your satisfaction and we will do the best that we can to make sure that you'll be pleased with the units.
We've got the best engineers which could offer wonderful service and product installation in Mobile, AL.
We've got service departments which are already ready to handle the system together with the professional expertise of the team. If you are going to install new wiring and repair existing installations, we will combine our efforts with you to ensure that you'll have an expert system.
Service
Quality Recording Solutions can offer the multiple service agreements in Chattanooga, TN to suit the needs of the agency. Our offerings commonly fall into 3 categories, but we will offer custom maintenance plans that might fit the requirements of the customers.
Normal
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor could be included and you could anticipate that there would be software improvements and 24/7 remote monitoring and the service will simply be charged outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and also provide access to the help desk. There can also be software improvements and remote monitoring. With this kind of plan, a service charge would only be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would imply that it'll cover all the service and offer full access to the help desk 24 hours a day and 7 days weekly. Software updates will become available and 24/7 monitoring. You will not need to worry about the parts and labor because they are included.
Training
Quality Recording Solutions can offer complimentary web training during the warranty period to guarantee that the team would have the knowledge in using the software. We want you to enjoy using the items that we provide so we can guarantee that you will be confident in using the tools. We will offer you with on-site training at the time of installation and provide web-training throughout the first-year warranty and while it is under service contract.
During these sessions, you and your team can be guided step by step with the features of the software. Our main goal is to actually help you use the product effortlessly and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always offer the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of radio recorders as technology ages. To learn more about this, you can call us directly.