Quality Recording Solutions Give Us Very Best Guidance Covering Telephone And Radio Loggers In Murfreesboro, Tennessee
Our mission at Quality Recording Solutions is to actually provide a much safer community for everybody and to support public safety experts. We want to do these over the help of personalized and friendly services. All of these can be possible through our up to date, dependable and affordable voice and data recording samples for all the public safety and support companies located at the Southeast.
We have a range of experience in dealing and serving 911 centers, fire stations, police stations, government facilities, hospitals, finance institutions and more so we unquestionably have the best equipment to handle and offer the requirements of agencies in Macon, GA.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The organization always followed its value and also their strong devotion to family.
They also pay attention to the tough work and also work balance of their employees. They fully understand that nurturing a happy and satisfied team of professionals can give them better quality service and customer relations so they've got always been centering on this aspect.
We have more than 40 years of combined experience in this industry and we also have team members that are trusted and beloved leaders in the public safety community in the east. If you will ask around the neighborhood, responders, officials and telecommunicators know who we are.
The value of the corporation actually begins on the culture and personal relationships with consumers. We can surely offer the best technical and individualized customer service while we're doing what we do. We always kept everything targeted and intentional and we concentrate on quality. We have been providing a fantastic product line in the Eventide Recording Equipment. Our solutions are currently giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to existing products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also provide support for the products for 7 years.
You must check our website to understand more about us, the products that we offer and the services that we provide. We even enjoy giving back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We're supplying different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We are very excited to offer the best quality products and services for you.
The Key Members of The Team
John LoSchiavo
John is referred to as the President and Founder of Quality Recording Solutions. He has about 35 years of experience in sales, industry and leadership. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He was a member of APCO and NENA and he became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has always been a big fan of golf and he also plays it. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is a great leader indeed. He brought many things on the table that would encourage his team members.
The favorite piece of advice that John always says is: take care of your consumers or somebody else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He was also the one who can ensure that everything will work just fine. He is very dedicated to his work and he offers the needs of the consumers.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to make certain that they could provide the needs of the customers at all times.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is a multi-tasker and he always guarantees that our technology can be up-to-date and effectively running. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is extremely reliable and he is always inspired in his work since he recognizes that the a playback of a call can unquestionably help somebody else.
The Products:
Eventide
Are you attempting to find an easy-to-use recording solution that is secure and reliable? You do not need to go anywhere else since the Eventide recording samples is what you need.
These recorders are easy to use with the aid of MediaWorks software and you can also access this online or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks could also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide is improving continually regularly to ensure that they can meet the demands of the customers. If you'd like to understand more about MediaWorks, you can always read it on the MediaWorks tab to learn more of its features. You can undoubtedly talk to us if you want have a live demo of the product.
The Latest Hardware Offerings Of Eventide
NexLog recorders will help support a standards-compliant NG911 event logging web service that can unquestionably enable other NG911 subsystems to deposit and get data like geo-location and call routing logs. This service could be able to allow other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will hook you up to your NexLog Recorder. You will be able access this through the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can permit you to make a quick call replay and browsing and this could include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. With regards to the saved incidents, MediaWorks PLUS software can help you organize groups of connected calls. All incidents could be managed with a dedicated tab together with a graphical timeline view. This can allow you to handle multiple incidents in just one screen. When additional calls are already located, they'd be copied in an existing incident and enable you to construct a complete set of appropriate calls or media.
If you'd like to be sure that it's going to be easier, incidents could be saved remotely on the source digital logging recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we're delivering and also the personal experience as clients. We pay attention to your satisfaction and we are going to do everything to ensure that you would be pleased and your units could be installed. We also have the best engineers that take pride in their wonderful service and product installation in Valdosta, GA.
We also have service departments that are ready to deal with your system together with the professional knowledge of your team. By installing the new wiring and repairing the existing installation, we are going to combine our efforts to be sure that you can have an expert system.
Service
Quality Recording Solutions can offer multiples of service agreements in Murfreesboro, TN to suit the demands of your agency.
Our typical offerings actually fall into one of the 3 groups below, but we are going to be able to create custom maintenance plans to fit the demands of every customer.
Regular
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor will be included. Also, you may anticipate software improvements and 24/7 remote monitoring. A service charge could be incurred for any service asked for outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There will also be software updates included and remote monitoring. Through this plan, a service charge can also be incurred for on-site service and the customer can be spending money on the parts.
Premium
For the premium service agreement, it's like an extension of the first-year warranty. This will cover all service and full access to our help desk 24 hours a day and 7 days a week. Software improvements and also 24/7 monitoring are also included in this. Everything is covered so you will not need to think about anything else.
Training
Quality Recording Solution will provide you with the best web training through the warranty period. This can make sure that you and your team can use the software to its full potential.
We're going to always want you to enjoy the experience with the items that we're offering so we will do what we can to make sure that you can be confident in using these tools and make it an asset for your agency.
To make this feasible, we can provide you with on-site training at the time of the installation and we're going to offer web-training on the first-year warranty and while under service contract.
During the sessions, you and the team could be guided through the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can also offer service contracts to maintain the performance of the radio recorder as technology ages.
We also provide reconditioned systems that have been refurbished to the original performance specifications. You may contact us to learn more info on the service and purchasing of the refurbished systems.