Quality Recording Solutions Give Very Best Info On Telephone And Radio Loggers In Savannah, GA
Our primary mission at Quality Recording Solutions is to help offer a much safer community for all and to support public safety experts. We would like to do these through individualized and friendly services. All of these will be probable with our up-to-date, trusted and inexpensive voice and data recordings for public safety and support organizations in the Southeast.
We have a wide range of experience in helping and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we have the best equipment to deal with and provide the requirements of businesses in Albany, GA.
The History And Culture Of The organization
Quality Recording Solutions was launched in the year 2000 and it has grown in Roswell, Georgia. The business has always maintained its core values, strong devotion to family values, tough work and also work balance for all the employees.
This is actually the reason why the business has long been flourishing through the years. We understand the taking care of a fulfilled and happy team of professionals can bring higher quality service and customer relations. We have more than 4 decades of experience in this industry and our team members are definitely beloved and trusted leaders in the public safety community in the Southeast. Fundamentally, responders, officials and also telecommunicators know who we're.
The value of the business begins on the culture and personal relationships with the clientele. We can surely provide unparalleled technical and personalized customer service while we are offering what we do. We've got always kept our growth concentrated and deliberate and we are always concentrating on quality more than anything else.
We have been giving a terrific product line in the Eventide Recording Equipment. Our solutions may offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to current products in communication centers. QRS is also assisting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also provide support and parts for more than 7 years.
You may always check our website to learn more about us and our services and products. We also enjoy giving back to the folks that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We're supplying services to different agencies situated in Georgia and Alabama and we're expanding towards Florida, Tennessee and Mississippi. We are very eager to offer our terrific quality products and services to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He was a member of APCO and NENA and he became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is a fantastic leader indeed. He brought lots of things on the table that would encourage his team members.
His favorite assistance is: take care of your clients or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each customer experience from the initial planning and makes surveys to installation and training.
He is always committed to meet the requirements of every customer to the best of his ability and he manages our team to make certain that they can implement everything properly. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to make certain that the products that we offer can meet the requirements of the clients.
Mark Maier
Mark has long been referred to as a fearless Service Manager and the backbone of the business. He was a multi-tasker and he always guarantees that our technology is always running propelrty and updated.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is trusted and he is very inspired in the work he was in as he already recognizes that a playback might help somebody else.
The items:
Eventide
Do you would like to hunt for an simple to use recording solution that is both reliable and secure? You don't have to go elsewhere as the Eventide recordings is what you need.
These recorders are easy to use through the help of MediaWorks software and you may also access this on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks can be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is improving constantly frequently to ensure that they could meet the demands of the consumers. If you would like to understand more about MediaWorks, you may always read it on the MediaWorks tab to understand more of its features. If you'd like to have a live demo of the product, you may call us right now.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support stadnards-compliant NG911 event logging web service that could enable other NG911 to deposit and get data like geo-location and call routing logs. This will let the other NG911 subsystems to actually receive a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that could hook you up to your NexLog Recorder is MediaWorks. You'll be able access this through the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can permit you to make a quick call replay and browsing and this may include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. With regards to the saved incidents, MediaWorks PLUS software can help you organize groups of associated calls. Every incident will be managed through a dedicated tab together with its graphical timeline view. This may help you manage multiple incidents in one screen. When additional calls are already located, they would be copied in an existing incident and enable you to build a complete set of related calls or media.
If you'd like to make certain that it's going to be easier, incidents may be saved remotely on the source digital logging recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we are delivering and the personal experience of customers. We always consider your satisfaction more than anything and we are going to do anything to make certain that you would be pleased with our products.
We absolutely have the best and the most skilled engineers which will provide great service and product installation in Waycross, GA.
We currently have service departments which are prepared to take care of the system together with the professional knowledge of the team. If you'll install new wiring and repair existing installations, we can combine our efforts with you to be sure that you can get a professional system.
Service
Quality recordings will offer multiple service agreements in Pensacola, FL to help suit the needs of the agency. Our offers normally fall into 3 categories, but we could make custom maintenance plans based on your needs.
Standard
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor can be included. You may also expect software improvements and 24/7 remote monitoring and the service charge will simply be incurred outside of the business hours.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There will be some software improvements and remote monitoring. In this type of plan, a service charge could be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it would cover all the service and full access to our help desk 24 hours a day and 7 days per week. The Software improvements will be available as well as 24/7 monitoring. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solution will offer you with the best web training through the warranty period. This can ensure that you and your team may use the software to its full potential.
We're going to always want you to enjoy the experience with the products that we are providing so we are going to do what we can to make certain that you can be confident in using these tools and make it an asset for your agency.
To do this, we could make sure that we are going to offer you with on-site training at time of installation and we offer web-training throughout the first-year warranty and while under service contract.
On these sessions, you and your team will be lead step by step over the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to give the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of the telephone recorder as technology ages. We may even provide you reconditioned systems that were refurbished to the original performance specifications. You may call us to know more about this.