Quality Recording Solutions Provide Us Very Best Assistance On Digital Logging Recorders In Atlanta, Georgia
Our main mission at Quality Recording Solutions is to help offer a safer community for all and to support public safety experts. We want to do these with the aid of personalized and friendly services. These things could be possible due to our up-to-date, inexpensive and dependable voice and data recordings meant for public safety and support agencies in the Southeast.
We've got a wide range of experience in aiding and serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so we have the best equipment to handle and offer the demands of businesses in Savannah, GA.
History And Culture Of The corporation
Quality Recording Solutions was created in Roswell, Georgia in the year 2000. The corporation has always been focused on its core values and its strong devotion to family values. They also consider the difficult work and work balance for all their employees because they realize that nurturing a happy and fulfilled team of experts can offer them with better service quality and customer relations. We've got more than 4 decades of experience in this industry and we also have team members which are beloved and trusted leaders in the public safety community in the southeast. If you are going to ask around, responders, officials and telecommunicators actually know who we're.
The value of the corporation will always be on the culture and personal relationships with the customers. We can provide the best personalized and technical customer service while doing what we can do. We're going to always keep our growth intentional and focused and we are going to focus on the quality of the services as well. We've got been offering the best product line in the Eventide Recording Equipment.
Our solutions are giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to existing products in communication centers.
QRS is currently assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for no less than 7 years.
You can check your site to learn more about this. We have services and products included there.
We also give back to our community by means of supporting or joining the conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week over the remembering of dispatches by way of giveaways and contributions to festivities.
Service Location
We're providing our services to various businesses situated in Alabama and Georgia and we are expanding to Florida, Tennessee and Mississippi. We are surely eager to offer wonderful quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also a member of APCO and NENA and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is certainly a great leader and he has brought plenty of things on the table to encourage his team members.
The favorite assistance that he generally gives is: take care of your customers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each client experience from the initial planning and makes surveys to installation and training.
He is very devoted to meet the requirements of the buyers with the best ability that he can muster and he deals with our team to make certain that everything will be implemented smoothly. Alex is also known as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to make sure that the merchandise that we provide can meet the needs of the consumers.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is a multi-tasker and he always guarantees that our technology could be updated and efficiently running. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is very trusted and he is inspired in his work since he sees that the playback of a call may help somebody else.
The merchandise:
Eventide
If you would like to discover an easy to use recording solution that is secure and reliable, you don't need to go elsewhere since Eventide recording samples is here to help you. These recorders are extremely easy to use if you can use MediaWorks software and they are accessible on the web or through the desktop application, which may make the Eventide recorder more accessible.
MediaWorks is presently assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide can improve their software consistently and they could do this frequently to make certain that they could meet the demands of the consumers. If you want to learn more about MediaWorks, you could read this on the MediaWorks tab to learn more of its capabilities. You could also speak with us if you'd like a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This can enable other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which will hook you up to your NexLog Recorder. You are going to be able to gain access to this through the web browser in the secure network of your agency or through the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks can enable you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can also enable you to make quick call replay and browsing and this can also include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. When it comes to the saved incidents, MediaWorks PLUS software will help you organize groups of related calls. Every incident could be managed through a focused tab along with its graphical timeline view. This will help you handle multiple incidents in one screen. When additional calls are already located, they would be copied in an existing incident and enable you to construct a complete set of related calls or media.
If you would like to be sure that it's going to be easier, incidents may be saved remotely on the source Call logger.
The key features would include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're always devoted to the products that we supply and the personal experience as buyers. It's vitally important to satisfy our consumers and we will do everything to make certain that you will be pleased and your units will be appropriately installed. We also have skilled field engineers that's very proud of their speedy service and product installation in Gainesville, FL.
The service department will always be prepared to take care of the system together with the professional expertise of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make sure that you'll be equipped with a professional system.
Service
Quality Recording Solutions will be able to offer multiple service agreements in Birmingham, AL to help suit the needs of the agency. Our offerings normally fall into 3 different groups, but we're going to be able to create a custom maintenance plan that will fit your needs.
Normal
The standard service agreement would really cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor can be included. You may anticipate software improvements and also 24/7 monitoring and the service charge will just be incurred if you are going to avail this outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There can be some software updates and remote monitoring. For this plan, there could be a service charge for on-site service and the customer would pay money for the parts as well.
Premium
The premium service agreement can be a full extension of the first year warranty. It means that it is going to cover the service and full access to the help desk 24 hours a day and 7 days every week. The software updates and 24/7 monitoring can also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can offer complimentary web training over the warranty period to guarantee that the team would have the knowledge in using the software. We want you to enjoy the use of our products so we're going to ensure that you will be confident to make use of these tools. We will offer on-site training at the time of installation and offer web-training through the 1st year warranty and while it's under service contract.
During these sessions, you and your team will be guided step by step with the features of the software. Our goal is for you to make use of the product feeling at ease and you entirely know the features of the product.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always offer all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of telephone recorders as technology ages. To understand more about this, you could call us directly.