QRS (Quality Recording Solutions) Provide You Top Assistance Covering Voice Recorders In Chattanooga, TN
Our mission here in Quality Recording Solutions is to make the towns a safer place, offer support to the public safety experts and to attain these through the best services feasible. We might make this possible by supplying up to date, affordable, efficient and reliable voice and data recordings to public safety and support organizations in the Southeast.
We already have plenty of experience in servicing police stations, finance institutions, fire stations, 911 centers, government establishments, hospitals and more so you may expect that we've got everything that you should provide the needs of companies in Columbus, GA.
History And Culture Of The corporation
Quality Recording Solutions was created in Roswell, Georgia in the year 2000. The business has long been focused on its core values as well as its devotion to family values. They always see the tough work and work balance for the employees because they realize that having a happy and satisfied team of experts can offer better service quality as well as customer relations. We've got more than 4 decades of experience in this industry and we also have team members which are beloved and trusted leaders in the public safety community in the southeast. If you are going to ask around , responders, officials and telecommunicators know who we are.
The value of the company is on the culture and personal relationships with consumers. We will offer the best technical and individualized customer service and do what we do best. We're going to always keep our growth deliberate and focused and we will focus on the quality of the services as well. We've got been offering a stellar product line in the Eventide Recording Equipment.
Our solutions are supplying analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers.
QRS is helping legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for no less than 7 years.
You can check your website to understand more about this. Our services and products are all there so you could check it out.
We're also known to give back to the individuals that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week over the remembering of dispatches by strategy for special gifts and contributions to festivities.
Service Location
We're providing services to different companies situated in Georgia and Alabama and we are expanding towards Florida, Tennessee and Mississippi. We are definitely excited to offer fantastic quality services and products to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is referred to as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. Before he founded QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John undoubtedly leads the company in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your consumers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to offer the demands of our customers and he is also the one that manages our team to guarantee that everything could be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to make certain that they can offer the demands of the consumers all enough time.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is referred to as a multi-tasker and he guarantees that our technology could be up-to-date and running efficiently. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely reliable and he is always inspired in his work since he recognizes that the a playback of a call can certainly help somebody else.
The Products:
Eventide
If you'd like to find an simple to use recording solution that's secure and reliable, you do not need to go elsewhere since Eventide recording solutions is here to help you. These recorders are incredibly easy to use through the help of MediaWorks software and you could even access them on the internet or through a desktop application, which may make the telephone and radio logger more accessible.
MediaWorks is presently assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide is improving their software continually and they do this regularly to be sure that they can meet the demands of customers. If you want to find out more about MediaWorks, you could always read it on the MediaWorks tab to understand more of its features. You could also speak with us if you'd like a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This service will be able to allow other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that will connect you to your NexLog Recorder is MediaWorks. You are going to be able access this through the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will allow you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browsing and this could include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of linked calls when it comes to the saved incidents. Every incident will be managed through a focused tab together with its graphical timeline view. This will help you manage multiple incidents in one screen. When additional calls are already located, they would be copied in an existing incident and allow you to construct a complete set of appropriate calls or media.
If you would like to ensure that it is going to be easier, incidents might be saved remotely on the source 911 recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we're delivering and the personal experience of buyers. We always pay attention to your satisfaction and we're going to do the best that we can to ensure that you are going to be pleased with the units.
We definitely have the best and the most skilled engineers which will provide terrific service and product installation in Tuscaloosa, AL.
We've got service departments which are already prepared to handle the system together with the professional expertise of the team. If you will install new wiring and repair existing installations, we can combine our efforts with you to ensure that you could get a professional system.
Service
Quality Recording Solutions can undoubtedly provide multiples of service agreements in Chattanooga, TN to suit the requirements of your agency.
Our common offers fall into one of the 3 groups mentioned below, but we can create custom maintenance plans that could fit your needs.
Standard
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor could be included. You must also expect software improvements and 24/7 remote monitoring. A service charge may be incurred for any service that is requested outside of business hours.
Telephone/Remote
This kind of service agreement covers remote support and provides access to the help desk. There will be some software improvements included as well as remote monitoring. With this plan, a service charge can be incurred for on-site service and the buyers will pay for the parts.
Premium
As for the premium service agreement, it's the full extension of the first-year warranty. This can cover all service and full access to our help desk 24 hours a day and 7 days weekly. Software updates and also 24/7 monitoring will also be included on the premium package. You do not have to worry about anything because everything is covered.
Training
Quality Recording Solutions can enable you to offer complimentary web training over the warranty period to ensure that the team would have the knowledge to use the software. We will want you to enjoy the experience with the products so we are going to do everything to make certain that you will be confident when you're using the tools. We will ensure that we can provide you with on-site training at time of installation and also provide web-training throughout the first-year warranty and While it's under service contract.
During these sessions, you and your team will be guided step by step over the features of the software. Our goal is to help you learn everything that you have to discover more about the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to give the services needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We will offer you with service contracts so you could maintain the performance of your telephone recorder as technology ages.
We even provide reconditioned systems which are refurbished to the main performance specifications. You can contact us to learn more information on the service and purchasing of the refurbished systems.