QRS (Quality Recording Solutions) Provide Excellent Guidelines Covering Telephone And Radio Loggers In Hattiesburg, Mississippi
Our mission at Quality Recording Solutions is to actually provide a more secure community for everybody and to support public safety specialists. We want to accomplish all these through customized and friendly services. All of these could be possible through our up-to-date, trustworthy and inexpensive voice and data recordings for all the public safety and support agencies located at the Southeast.
We've got a wide range of experience in helping and serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so we've got the best equipment to deal with and provide the requirements of organizations in Columbus, GA.
The Company's History And Culture
Quality Recording Solutions was actually launched in 2000 and it has actually developed in Roswell, Georgia. The corporation always followed its values and their strong devotion to family.
They pay attention to the tough work and work balance of their employees. They completely know that taking care of a happy and fulfilled team of experts may help bring better quality service and customer relations so they've got been centering on this aspect.
We have more than 4 decades of experience in this industry and we have team members which are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the company begins on the culture and personal relationships with consumers. We can unquestionably offer unparalleled technical and individualized customer service while we are doing what we do. We always keep our growth targeted and deliberate and we're going to be centering on quality. We've got been providing an excellent product line in the Eventide Recording Equipment. Our solutions are currently giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to latest products in communication centers. QRS can even support legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will be able to provide support for these products for 7 years.
You must check our website to understand more about us, the items that we offer and the services that we offer. We also give back to the community by sponsoring conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week by honoring the dispatchers with our giveaways and contributions to festivities.
Service Location
We're currently supplying services to several organizations situated in Georgia and Alabama and we are continually expanding towards Florida, Tennessee and Mississippi. We're undoubtedly excited to offer terrific quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a terrific and exceptional leader and he also brought a lot of things on the table to help encourage the team members. His favorite piece of advice is: take care of your consumers or someone else will.
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He is committed to his work and he offers the demands of the customers. He is also the one that guarantees that everything can be properly implemented.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it is better to be a student all the time as he can very easily know and offer the needs of the buyers.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is a multi-tasker and he always guarantees that our technology will be up-to-date and efficiently running. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is very dependable and he is inspired in his work as he recognizes that the playback of a call can help somebody else.
The items:
Eventide
If you would like to locate an simple to use recording solution that is secure and dependable, you don't need to go elsewhere since Eventide recording solutions is here to help you. These recorders are incredibly easy to use if you may use MediaWorks software and they're accessible on the web or through the desktop application, which could make the Eventide recorder more accessible.
MediaWorks is presently aiding integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide can be able to enhance their software constantly and they can always do this regularly to make certain that they will meet the demands of buyers. If you'd like to understand more about MediaWorks, you could read this on the MediaWorks tab to learn more of its capabilities. When you need a live demo of the product, you could speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that could allow other NG911 to deposit and also get data like geo-location and call routing logs. This will actually allow the other NG911 subsystems to get a recorded media incident with RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that may connect you to your NexLog Recorder is MediaWorks. You'll be able to access this through the web browser in the secure network of your agency or through the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks will enable you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software may also allow you to make quick call replay and browsing and this may also include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will permit you to organize groups of connected calls with regards to the saved incidents. All incidents could be managed with a devoted tab together with a graphical timeline view. This will enable you to control multiple incidents in just one screen. When the additional calls are located, they would be copied in an existing incident and enable you to make a complete set of appropriate calls or media.
If you'd like to make certain that it will be easier, incidents can be saved remotely on the source digital logging recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we're delivering and also the personal experience as buyers. We pay attention to your satisfaction and we're going to do everything to ensure that you'd be pleased and your units could be installed. We have skilled engineers who are proud of their great service and product installation in Athens, GA.
We even have service departments that are ready to manage your system together with the professional expertise of the team. By installing the new wiring and repairing the existing installation, we are going to combine our efforts to make certain that you can have a professional system.
Service
Quality Recording Solutions can be able to provide multiple service agreements in Jackson, MS to help suit the needs of the agency. Our offerings typically fall into 3 different groups, but we're going to be able to create a custom maintenance plan that may fit your needs.
Regular
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor will be included. You could also anticipate software improvements and 24/7 remote monitoring and the service charge will simply be incurred outside of the business hours.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There would be some software improvements and remote monitoring. For this plan, there can be a service charge for on-site service and the customer would pay for the parts as well.
Premium
The premium service agreement will be a full extension of the first year warranty. It means that it is going to cover the service and full access to the help desk 24 hours a day and 7 days per week. The Software updates can be available as well as 24/7 monitoring. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solution will offer you with the best web training during the warranty period. This will make sure that you and your team can use the software to its full potential.
We always want you to enjoy the experience with the items and we're going to do everything to make certain that you are going to be confident in using the tools that you have to make it an asset for your agency's daily tasks.
To make this probable, we can offer you with on-site training at enough time of the installation and we're going to provide web-training on the first-year warranty and while under service contract.
Over the sessions, you and the team can be guided through the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of the voice logger as technology ages. We can even offer you reconditioned systems that were refurbished to the original performance specifications. You have to call us at this time to learn more.