Service

Quality Recording Solutions is committed to providing the world’s finest products backed by our guarantee of your complete satisfaction.  Our dedication to your satisfaction also extends beyond performance.  We want you to be a permanent customer.  We won’t be satisfied until you are satisfied!

Our field engineers will respond to your needs with a fast and courteous installation and service.  The service department has a full supply of parts and accessories to assure you that your system will be maintained efficiently and correctly.  Loaners are available in the event of a lightning strike in order to maintain your recording demands.   Annual contracts are offered on all systems we sell and include preventative maintenance on a regular basis.

QRS will install new wiring or repair existing installations and work with you to have a professional completed system.  If questions or consulting is needed we are there to assist with our trained staff which has over 30 years of experience in recording systems. QRS cares about it's customers.

QRS offers three types of service agreements.

Telephone/Remote

The Telephone/Remote service agreement covers remote support and access to our help desk. A service charge will be incurred if on-site service is needed. The end user will also be responsible for the cost of parts.

Standard

The standard service agreement covers the user Monday through Friday between 8:00am and 6:00pm. All parts and labor are covered between the specified time frame. A service charge will be incurred if service is needed outside of the specified time frame. Our service help desk will be available to the end user during the specified time frame.

Premium

The premium service agreement covers the user 24 hours a day 7 days a week. All parts and labor are covered.  Our service help desk will be available to the end user 24 hours a day 7 days a week.

Service for Legacy Products

Our service center supports the following discontinued / legacy products:

  • Eyretel E500
  • Eyretel E1000
  • ASC Pro
  • ASC Advanced
  • ASC Compact
  • Eventide VR240
  • Eventide VR320

Quality Recording Solutions continues to service the discontinued/legacy Eyretel (Lanier), ASC and Eventide product lines. We offer service contracts to keep your recorder performing excellently as the technology ages. We also sell reconditioned systems that have been refurbished to the original performance specifications. Please contact us for more information regarding service or sales of used/refurbished loggers.

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