QRS (Quality Recording Solutions) Offer Us Very Best Guidelines Covering Voice Loggers In Chattanooga, TN
Our mission right here at Quality Recording Solutions is to give a safe community to all and to provide support to public safety experts. We want to do all these with the usage of personalized and friendly services and all of it is going to be possible with our up-to-date, inexpensive and trustworthy voice and data recordings meant for public safety and support companies situated in the Southeast.
We are giving our wide range of experience when it comes to serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you may anticipate that we've got everything that the agencies in Cookeville, TN.
The History And Culture Of The corporation
Quality Recording Solutions was founded in the year 2000 and it has grown in Roswell, Georgia. The corporation has maintained all its core values and provided work balance for all its employees.
This is the explanation why the corporation has always been flourishing over the years. We understand that nurturing a happy and satisfied team of experts can lead to better quality service and customer relations. We've got more than 4 decades of experience in this industry and our team members are absolutely beloved and trusted leaders in the public safety community in the Southeast. Generally, responders, officials and also telecommunicators know who we are.
The value of the organization would actually start on the culture and personal relationships with the clientele. We will offer unparalleled technical and individualized customer service while we offer what we do. We always kept our growth targeted and deliberate and we focus on quality more than anything else.
We've got been giving a stellar product line in the Eventide Recording Equipment. Our solutions can offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to current products in communication centers. QRS also supports legacy Eventide products for example Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also provide support and parts for more than 7 years.
You are going to be able to confirm our website to know more about us and our products and services. We also enjoy giving back to the people that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by remembering the dispatches through the help of special gifts and contributions to customer websites and festivities.
Service Area
We serve various companies in the states of Georgia and Alabama and we will continue to expand to Tennessee, Florida and Mississippi. We are very excited to share and offer our quality products and services with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is a dynamic member of NENA and APCO and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John undoubtedly leads the business in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your consumers or someone else will!
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one managing customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to provide the requirements of the buyers and he is also the one who deals with our team to be sure that everything could be properly implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student since he wants to offer the best for the buyers.
Mark Maier
Mark is unquestionably our fearless Service Manager and he is the patient backbone of the organization.
He is an impressive multi-tasker and he always keeps our technology up-to-date and make certain that they are running effectively. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is dependable and he is always inspired in his work since he knows that he will help other folks.
The items:
Eventide
When you need an easy-to-use recording solution that's both reliable and secure, you do not have to go anywhere else because Eventide recording samples can help you. These recorders are extremely easy to use through the help of MediaWorks software and you can even access them online or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks is assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide can be able to enhance their software consistently and they could always do this regularly to ensure that they'll meet the demands of clients. If you would like to know more about MediaWorks, you can read this on the MediaWorks tab to understand its features. You can also speak with us if you would like a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This can allow other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which could connect you to your NexLog Recorder. You will be able to get into it through your web browser and in your secure network or through the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks permits you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can enable you to make call browsing and replay rapidly and this may include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software may even permit you to organize groups of connected calls to saved incidents. Every incident can then be managed on a dedicated tab together with its very own graphical timeline view. This may allow you to handle multiple incidents in one screen.
If the additional calls are already located, they'll be copied quickly through an existing incident and enable you to build-up a complete set of appropriate media or calls. To make certain that it is going to be easier in the future, incidents could be remotely saved on the source 911 recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the products that we deliver and also the personal experience as buyers. We pay attention to your satisfaction and we are going to do everything to ensure that you'd be pleased and your units can be installed. We also have the best engineers that take pride in their wonderful service and product installation in Rome, GA.
We also have service departments that are prepared to manage your system along with the professional expertise of the team. By installing the new wiring and repairing the existing installation, we will combine our efforts to make sure that you may have an expert system.
Service
Quality Recording Solutions can provide multiple service agreements in Chattanooga, TN to help suit the demands of the agency. Our typical offerings will commonly fall into 3 categories, but we can create custom maintenance plans that will fit the needs of the customers.
Standard
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor will be included. You can also expect software improvements and 24/7 remote monitoring and the service charge will only be incurred outside of the business hours.
Telephone/Remote
This service agreement will cover remote support and provide access to the help desk. There will be software improvements and remote monitoring. In this type of plan, a service charge could be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it would cover all the service and full access to our help desk 24 hours a day and 7 days each week. The software improvements and 24/7 monitoring will also be available. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can enable you to offer complimentary web training during the warranty period to be sure that the team would have the knowledge to use the software. We want you to have fun and enjoy the experience with the merchandise so we're going to make certain that you're confident in using the tools. We will make sure that we can provide you with on-site training at time of installation and also offer web-training through the first-year warranty and While it's under service contract.
Throughout the sessions, you and the team will be guided step by step on the features of the software. Our goal is to help you learn everything that you should learn about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the radio recorder as technology ages. We can also provide reconditioned systems that were actually refurbished to the main performance specifications. You should call us at this time to learn more.